Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2023 par Angel - Guest Service, Gestion de l’hôtel
Dear Florent,Thank you very much for taking the time to rate your recent stay with us.We really appreciate your high rating, it truly means a lot to us especially during this challenging time.Once again, thank you for choosing to stay with us and we hope to welcome you back in the near future.Kind regards
par un voyageur
Publié le 16 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2018 par Ilaria Grafone, Gestion de l’hôtel
Hello,
Thank you for your feedback. It is very appreciated.
Looking forward to see you back with us.
par marianne Vedel de Paris, France
une adresse à garder
Publié le 23 avr. 2014 sur HotelsBon séjour, environnement (la Tamise) très agréabe. Personnel serviable et charmant.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Abhi - Guest Service, Gestion de l’hôtel
Dear Zane,Thank you for sparing time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. We are glad to know that you had a comfortable stay and that you did like the services and facilities at the hotel. It was our pleasure to have you as one of our guests and we hope to welcome you back in the future for another and more enjoyable stay.Best regardsAbhi - Guest Services
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Very friendly and professional front of house staff.
I Wasn't a big fan of the coffee at breakfast or the fatty bacon but there was plenty of other choices.
Be careful with the parking fees. If you are an overnight visitor but park for over 12 hours, you need to pay for a full 24 hours. That is a rip off.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Abhi - Guest Service, Gestion de l’hôtel
Dear Jacob,Thank you for taking the time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. We are glad to know that you had a comfortable stay and that you did like the services provide by our staff. Your comments about the staff, breakfast offerings are much appreciated. As far as parking charges are concerned, please note that our parking fees are very competitive as compare to other places available in Reading.We thank you once again and hope to welcome you back in the future for another and more enjoyable stay.Best regardsAbhi - Guest Services
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Abhi - Guest Service, Gestion de l’hôtel
Dear Wai Hung,Thank you for taking the time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. We are glad to know that you had a fantastic stay and that you did like the services and facilities at the hotel. It was our pleasure to have you as one of our guests and we hope to welcome you back in the future for another and more enjoyable stay.Best regardsAbhi - Guest Services
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The bedroom, with a balcony overlooking the Thames, was clean but pretty shabby - very worn carpets. The housekeeping staff were excellent. Breakfast staff did a sterling job despite a terrible kitchen. We asked for pancakes - they took over 15 minutes to emerge and had obviously been microwaved as they were rubbery and inedible. So, my wife then asked for two soft boiled eggs from the cooked to order menu. What came out (after prompting) were two fridge cold hard boiled eggs. Honestly, couldn’t make it up. The waiting staff came to the rescue and, obviously after giving the cook a severe talking to, came out with two perfect eggs. If only they’d got it right first time!
Commentaires de Gestion de l’hôtel
2 oct. 2024 par vish, Gestion de l’hôtel
Dear Allan,Thank you for taking the time to share your feedback about your recent stay at the Crowne Plaza Reading. I’m glad to hear that you appreciated the cleanliness of your bedroom and enjoyed the view from your balcony, as well as the excellent service from our housekeeping and waiting staff.However, I sincerely apologise for the issues you experienced with the breakfast service and the kitchen’s performance. It’s disappointing to learn about the delays and quality of the pancakes and boiled eggs. I assure you that your experience is not reflective of our standards, and I will be addressing these concerns with our kitchen team to ensure we improve our service and food quality moving forward.Thank you for your understanding and for recognising the hard work of our waiting staff. We value your feedback as it helps us enhance our guest experience. We hope to welcome you back for a more enjoyable stay in the future.Kind regards,Vishnu SwarupFront Office ManagerCrowne Plaza Reading
par un voyageur
Mixed feelings
Publié le 29 sept. 2024 sur HotelsDidn’t advertise car parking payment at time of booking… but reception was helpful with payment ( reduced by 50%). Whilst the bed was comfortable ish it was too big ie 2 doubles pushed together and the middle meeting was uncomfortable. Breakfast was a bit stressful bit busy people wise but .. no orange juice so went for cereal no milk at the table so went to drinks machine got milk no loose sugar/canderel ( sugar cubes don’t work on cereal !) . Went for fried eggs .. none had to wait and wait …. Then saw orange juice now in place … no glasses!… eventually it sort of worked out but wasn’t what I would have expected.. plus very cold in that area .
Location excellent, staff very friendly and helpful…
Commentaires de Gestion de l’hôtel
2 oct. 2024 par vish, Gestion de l’hôtel
Dear Gary,Thank you for sharing your detailed feedback about your recent stay at the Crowne Plaza Reading. I’m glad to hear that you found our location excellent and that our staff were friendly and helpful.I apologise for the inconveniences you faced regarding parking information, the bed configuration, and the breakfast experience. Your comments about the breakfast setup are invaluable, and I will be addressing these issues with our team to ensure a smoother experience for our guests in the future. We want to make sure that everything from the availability of items to the temperature in the dining area meets your expectations.Your feedback is essential in helping us improve our services, and we appreciate your understanding. We hope to welcome you back for a more seamless experience in the future.Kind regards,Vishnu SwarupFront Office ManagerCrowne Plaza Reading
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great breakfast buffet and clean and airy property with large windows. The only downside was the unknown fire drill that sent me fleeing out of the room and the difficulty in getting an Uber or taxi
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Abhi - Guest Service, Gestion de l’hôtel
Dear Noah,Thank you for sparing time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. We are glad to know that you enjoyed breakfast offerings and ventilation. However we are sorry for the inconvenience you experienced. It was our pleasure to have you as one of our guests and we look forward to welcoming you back in the future for another and more enjoyable stay.Best regardsAbhi - Guest Services
par un voyageur
Publié le 23 sept. 2024 sur Hotels
I stay here whenever I'm in Reading at our UK HQ. The staff are brilliant, it has a great gym and the rooms are big and comfortable. Highly recommended.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Abhi - Guest Service, Gestion de l’hôtel
Dear Shaun,Thank you for sparing time to get back to us and share your experience about your recent stay at Crowne Plaza Reading. We are glad to know that you had a fantastic stay and that you did like the services and facilities at the hotel. It is our pleasure to have you as one of our guests. Your recommendation is highly appreciated. Thank you once again and we look forward to welcome you back in the future for another wonderful stay.Best regardsAbhi - Guest Services
