Note fondée sur 100 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 nov. 2024 par The Elephant Hotel team , Gestion de l’hôtel
We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2024 par The Elephant Hotel team , Gestion de l’hôtel
We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team.
par un voyageur
Publié le 19 sept. 2024 sur Wotif
The hotel is really quite nice and the steak was delicious. However they really need reception and restaurant staff to smile and be friendly and welcoming. It makes all the difference!
Commentaires de Gestion de l’hôtel
1 nov. 2024 par The Elephant hotel team , Gestion de l’hôtel
Thank you for your review! We're thrilled to hear you enjoyed your stay and will definitely share your suggestions with our outstanding operations team.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Excellent place to stay and very quirky.
Commentaires de Gestion de l’hôtel
1 nov. 2024 par The Elephant Hotel team , Gestion de l’hôtel
Thank you for your review. We're so glad to hear you enjoyed your stay with us! We'll be sure to share your feedback with our operations team..
par un voyageur
Publié le 7 sept. 2024 sur Expedia
It is an absolute dump, stained carpets- torn curtains (I have photos), all furniture seems second hand green lighting. Could not wait to leave
Commentaires de Gestion de l’hôtel
1 nov. 2024 par The Elephant hotel team , Gestion de l’hôtel
I am truly saddened and disappointed that we did not meet your expectations during your stay, and I sincerely apologise for this. Please know that your feedback has been shared with our hotel operations management team to ensure it is addressed and used for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 23 août 2024 sur Hotels
Boiling hot room with no aircon and just a really noisy fan.
Suggest they invest in good pedestal fans with a quiet night setting.
Excellent breakfast.
par un voyageur
Publié le 23 août 2024 sur Expedia
Stayed in room 11 and it there was so much banging and crashing from whatever was below me. This continued from 8pm until around 10:30ish. The room was dark with no ceiling lighting and one wall light broken and the other had the shade hanging off. The top of the rainfall shower had a thick layer of dust on and the bath was dirty. I wanted to complain when I checked out but there was no one at reception or any other staff to be seen when I checked out.
par un voyageur
Publié le 18 août 2024 sur Expedia
Breakfast was lovely, staff were very helpful and the room was good as well
Commentaires de Gestion de l’hôtel
22 août 2024 par The Elephant Hotel Team , Gestion de l’hôtel
Thank you for your review, we are delighted to hear you enjoyed your stay with us so much and we will make sure our operations team are made aware of your review.
par un voyageur de Twickenham
Publié le 8 août 2024 sur Expedia
Really enjoyed the hotel, clean but small room. Steak dinner was not cheap but really tasty, definitely recommend the steak. Staff were friendly and helpful. Only disappointment was that the bar closed at 10:30, despite me and my 2 colleagues being in the bar and hotel residents. That was the only thing that let it down.
Commentaires de Gestion de l’hôtel
15 août 2024 par The Elephant Hotel team , Gestion de l’hôtel
We appreciate that you have taken the time to send feedback regarding your stay and we are pleased to see that you enjoyed most of your stay with us! However disappointed to hear about your experience regarding bar closing time. This is not the experience that we are hoping to deliver at Elephant Hotel and apologise that this occurred and thank you for highlighting your time with us so we are able to improve for future guests. We usually ask any guests on quiet evenings if they would like any more drinks before we close and usually only close after guest has said they are happy. Please be assured that we will be passing the feedback onto the operations management. Best Wishes, The Elephant Hotel team
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Best Wishes, The Elephant Hotel team , Gestion de l’hôtel
Thank you for your five star review, we are delighted to hear you enjoyed your stay with us so much and we will make sure our superb operations team are made aware.
