Ratings based on 942 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Tamas Racz, Hotel Management
Dear Esther, Thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon. Kind regards,Tamas RaczFront Office Manager
by A traveller
Posted Aug. 24, 2024 on Hotels
Comment from Hotel Management
Sep. 7, 2024 by Dzhulia Ashik, Hotel Management
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia Ashik Front Office Team Member
by A traveller
Posted Aug. 23, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear Raj, Thank you for your positive rating. We appreciate your feedback. Looking forward to welcoming you back soon. Kind regards, Tamas RaczFront Office Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
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Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear Tasha, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you again soon. Kind regards, Tamas RaczFront Office Manager
by A traveller from Wester Quarff
Posted Aug. 20, 2024 on Expedia
Ok but Reading is not the place to stay on a Saturday night. Loud and bouncers on the door
Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear Alastair, We apologize for the noise issues you experienced during your stay. Our team is dedicated to ensuring a comfortable environment for all guests. Hope to see you back again soon. Kind regards,Tamas RaczFront Office Manager
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear John, Thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Kind regards,Tamas RaczFront Office Manager
by A traveller
Poor customer service and cleanliness
Posted Aug. 16, 2024 on HotelsReceived this message from Ibis "I can confirm that your preference has been noted in your booking. Kind regards,
Dzhulia". Needless to say when I arrived nobody had looked at it, and they had overbookedy room type so I didn't even get what I paid for, dreadful service. I also complained to hotel about the wash basin and associated surface having not been cleaned, I got no response. One to avoid on the future.
Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. At ibis Reading Centre, we strive to provide excellent customer service and maintain high cleanliness standards. We have addressed your feedback with our team to ensure such oversights do not reoccur. Your comments are valuable to us, and we appreciate you bringing them to our attention. We hope you will reconsider staying with us in the future to experience the true level of service we aim to provide. Thank you for sharing your concerns. Kind regards,Tamas RaczFront Office Manager
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Dzhulia Ashik, Hotel Management
Dear Stephen, Thank you for your positive review. We appreciate your feedback and hope to welcome you back soon. Best regards, Dzhulia Ashik Front Office Team Member
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 25, 2024 by Tamas Racz, Hotel Management
Dear Helder, Thank you for your positive rating. We appreciate your feedback and hope to welcome you again soon. Kind regards,Tamas RaczFront Office Manager
by A traveller
Posted Aug. 10, 2024 on Hotels
Just no nonsense, no hassle, everything worked. The front desk kindly helped me with an additional request - no drama. Would stay again
Comment from Hotel Management
Aug. 14, 2024 by Dzhulia Ashik, Hotel Management
Dear Suzanne, Thank you for your kind words. We are delighted to hear that your stay with us was hassle-free and that our front desk team could assist you promptly. We look forward to welcoming you back soon. Best regards, Dzhulia Ashik Front Office Team Member
