Note fondée sur 935 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great hotel all around
Publié le 8 sept. 2023 sur HotelsGreat hotel overall, not fan of the pillows but that's just me. The gym was surprisingly great, even if the ceiling was a bit low.
Commentaires de Gestion de l’hôtel
9 sept. 2023 par Pentahotel Reading Management, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to review your stay in Reading with us and I'm delighted to hear you enjoyed the stay.Our team aim to ensure every one of our guests receives the very best experience each and every time they stay with us. We very much hope to welcome you back again soon! Sincerely, Pentahotel Reading Management
par un voyageur
Publié le 23 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 mai 2023 par The Management, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to review your stay in Reading with us and I'm delighted to hear you enjoyed the stay.Our team aim to ensure every one of our guests receive the very best experience each and every time they stay with us. We very much hope to welcome you back again soon! Sincerely, Pentahotel Reading Management
par un voyageur
Publié le 5 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2023 par Front Office Manager, Gestion de l’hôtel
Dear Guest, Thank you for reviewing Pentahotel Reading, we are glad to hear that you enjoyed your stay with us. We hope to welcome you back in the future. Kindest Regards Penta Management
par un voyageur
Publié le 23 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2020 par Penta Team, Gestion de l’hôtel
Dear Julien,
Thank you for your rating.
We hope to welcome you to Penta hotel again soon.
Penta Team
par un voyageur
Publié le 13 nov. 2019 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Expedia
Nice friendly staff. Price for room suited the standard.
Commentaires de Gestion de l’hôtel
26 août 2024 par Pentahotel Management Team, Gestion de l’hôtel
Dear Steve, Thank you very much for this kind review of your recent stay.We are delighted that you found our staff amiable and appreciated the overall condition of our hotel. It's always encouraging to know that the dedication of our team and the upkeep of our facilities contribute positively to guest experiences.However, we notice that our room amenities did not quite meet your expectations. We strive to provide a comfortable and well-equipped space for our guests, and we regret any inconvenience you may have experienced. Our Penta Plus rooms and the Penta Player Suite offer an elevated level of comfort with additional perks, and we would be happy to assist you in selecting a room that may better suit your needs for future visits.Finally, we are pleased that our service standards and the cleanliness of our rooms resonated well with you. Our team takes great pride in maintaining a welcoming and pristine environment for all our guests.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
par un voyageur
Publié le 24 août 2024 sur Hotels
Great stay at this hotel , friendly staff and lots to do in the bar area with pool , darts etc .
Commentaires de Gestion de l’hôtel
26 août 2024 par Pentahotel Management Team, Gestion de l’hôtel
Dear Lee, Thank you very much for this kind review of your recent stay.It is rewarding to know that your stay with us was immensely satisfying.We are thrilled that you enjoyed the variety of activities in our Pentalounge, the meticulous cleanliness of our rooms, the pristine condition of our hotel, the attentive service provided by our staff, and the amenities within your room. Our team works diligently to ensure that every aspect of our guests' experiences aligns with the high standards of the Pentahotel brand, from the thoughtful design of our spaces to the comfort of our larger-than-life beds and the entertainment options we offer.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Pentahotel Management Team, Gestion de l’hôtel
Dear Tyrone, Thank you very much for this kind review of your recent stay.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
par un voyageur
Great Concept. Poorly Delivered
Publié le 19 août 2024 sur HotelsEasy polite check in.
Close to station and parking.
Website gives the impression of a fun place to be but most of the staff need to be told this.
Great breakfast selection but the cooked breakfast was cold.
House keeping kept knocking on door despite us being well within check out time and the Do Not Disturb sign.
Could do with an extract fan in the bathroom.
Commentaires de Gestion de l’hôtel
20 août 2024 par Pentahotel Management Team, Gestion de l’hôtel
Dear Guest, Thanks for your review about our hotel.It is with great appreciation that we receive your compliments regarding our convenient location and facilities.We are delighted that you found the ease of check-in and our proximity to the station and parking advantageous for your stay. Additionally, it's wonderful to hear that our breakfast selection met your expectations, offering a variety of choices to start your day.However, we regret to hear about the aspects of your stay that were less satisfactory. Your experience with the room temperature control and ventilation is certainly not reflective of our standards, and we understand that a comfortable environment is essential. Moreover, we apologize for any disturbance caused by our housekeeping team during your time with us. We strive to respect all our guests' privacy and peace, and it seems we fell short in this instance. Finally, we are sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service.Nonetheless, we take pride in our dedicated parking discounts that we hope added value to your stay. And while we aim to provide warmth and professionalism through our staff, it is clear we have areas to improve and your comments are invaluable in this process.We hope your travels bring you back to Reading for another opportunity to serve you better. Best wishes,We are hoping to welcome you back in the future. All the best.Pentahotel Management Team
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Pentahotel Management Team, Gestion de l’hôtel
Dear Darren, Thank you very much for this kind review of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.Best regards,Pentahotel Management Team
