Note fondée sur 342 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 juill. 2023 sur Expedia
Très bon endroit. Propre et sécuritaire.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Carla Red Roof Management , Gestion de l’hôtel
Cher Roger,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au Red Roof Inn Reading. Nous apprécions sincèrement vos commentaires et sommes heureux d'apprendre que vous avez passé une excellente expérience avec nous, en particulier en ce qui concerne la propreté de notre propriété et sa sécurité. Grâce à vos commentaires, nous pouvons continuer à travailler pour offrir un séjour exceptionnel à tous nos clients.Lors de votre prochain séjour, si vous rencontrez des problèmes avec nous, veuillez contacter immédiatement notre réception afin que nous puissions régler le problème pour assurer votre satisfaction. Merci encore et nous espérons que vous nous rendrez visite lors de votre prochain voyage!Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
The front desk staff were very fast and accommodating.
Commentaires de Gestion de l’hôtel
28 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Kerri,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Reading. I was pleased to hear that the staff was very brisk and accommodating, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
par un voyageur
I’d stay again
Publié le 25 août 2024 sur HotelsPros - Nice place to stay the night. Most importantly, clean. There was a club downstairs that I would’ve checked out if I didn’t have kids with me.
Cons - Check in strictly adhered to at 3pm. Restaurant doesn’t open until 4:30pm. We arrived at 2pm, so we had to leave & come back when our room was ready.
Commentaires de Gestion de l’hôtel
28 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Dawn. The staff and I at the Red Roof Inn Reading appreciate your 10/10 score following your stay. I am happy that our cleanliness pleased you. However, you stated that the check-in time, the restaurant hours and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Ron,Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn Reading and I felt great to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par k, Gestion de l’hôtel
Thank you for taking the time to complete our survey we appreciate your business and hope to see you again.
par un voyageur
Publié le 21 août 2024 sur Expedia
they charge a 100 deposit even after you pay for rm . i have never been charged a deposit at hotel in my life
Commentaires de Gestion de l’hôtel
24 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Ron,Thank you for taking the time to tell us about your experience at the Red Roof Inn Reading. I am sorry that your experience did not meet your expectations. We do have a 100 refundable deposit policy for this location. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SaneshaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Expedia
The carpet in the room next to the night stand was molding. We did not notice this until the morning. There were also little bugs in both the shower and sink. The room smelled awful. Would not recommend.
Commentaires de Gestion de l’hôtel
18 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Allison,I appreciate you sharing your feedback following your stay at the RED ROOF INN READING. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the odor you described and all the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Javier. The staff at the RED ROOF INN READING and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Sucaina, The staff at the Red Roof Inn Reading and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello John,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN READING. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
