Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Stephane
Publié le 12 déc. 2014 sur Hotels
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I was pleasantly surprised by the quality given the price. Lobby was clean and smelled nice. The staff were smiling and efficient. Check in was near instantaneous. Room key modern proximity RF type. The one-king room was spacious and included a small desk and office style chair. There was a microwave and dorm fridge. 52 inch TV was internet connected so basically all content is available over the free WiFi.
Wall mounted thermostat worked perfectly.
Bathroom is small, but efficient, and includes a walk in shower with sliding glass doors. Pristinely clean. Water pressure you could power wash a house with! Hot water for days! It’s also a hand-held type with multiple spray patterns so that’s always a nice feature.
Bed was so comfy I wanted to take it home. I was unable to hear ANY neighbors, though there were plenty of cars in the lot.
A final bonus: The hotel is very close to a railroad track. The Reading Railroad, I presume, all you Monopoly fans. Each time a train went by I could just barely hear it. That may bother some people, but I was delighted! It was NOT loud or intrusive. Because of the solid construction of the building it sounded very faint and far off. Truly cool.
Cons: Parking lot is tight and not one you can drive through. Drawback when towing a trailer. Neighborhood is “iffy”. Not a place you go walking at night.
If you go, say hi to "Fiona" at the desk. She'll laugh.
10.02.2024
Commentaires de Gestion de l’hôtel
4 oct. 2024 par GM, Gestion de l’hôtel
Dear CPC,Thank you for taking the time to share your wonderful experience at SureStay Plus By Best Western Reading North. We are delighted to know that you were pleasantly surprised by our quality services and facilities, from our efficient staff to our well-appointed rooms. Your detailed feedback about the room's amenities, the solid construction of our building, and the charm of the nearby railroad is greatly appreciated. We are glad that you found the bed comfy and enjoyed the tranquility of our hotel.We also appreciate your feedback about the parking lot and the surrounding area. We are always striving to enhance our guest experiences, and we take all feedback into consideration. We're glad Fiona made your stay more enjoyable, and she'll certainly be pleased to hear your kind words. We look forward to welcoming you back for another memorable stay in the future.Warm Regards,General ManagerSureStay Plus By Best Western Reading North
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Staff was helpful, and hotel was clean, and conveniently located!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Christopher,We're delighted to hear that you found our staff helpful and our hotel clean during your stay. It's great to know that our convenient location added to your overall experience. Should you have any further feedback or if there's anything we can assist you with, please feel free to reach out to us.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The stay was fine for 1 night
Commentaires de Gestion de l’hôtel
28 sept. 2024 par GM, Gestion de l’hôtel
Dear Rosann,Thank you for taking the time to share your feedback regarding your recent stay at SureStay Plus By Best Western Reading North. We're pleased to hear that your stay with us was satisfactory. Our primary aim is to provide a comfortable and enjoyable stay for all our guests, and we're glad we were able to meet your needs for your short visit.We hope that on your next visit, we can exceed your expectations and provide an even more memorable experience. Your feedback is invaluable in helping us continually improve our services. We sincerely look forward to welcoming you back to SureStay Plus By Best Western Reading North in the near future. Warm Regards,General ManagerSureStay Plus By Best Western Reading North
par un voyageur
Would stay here again
Publié le 26 sept. 2024 sur HotelsWe needed a clean close hotel as we were attending a concert in the area. This provided exactly what we needed since we did not spend a lot of time in the hotel.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par GM, Gestion de l’hôtel
Dear Ashley,Thank you for taking the time to share your experience at SureStay Plus By Best Western Reading North. We're delighted to hear that you found our hotel clean and conveniently located for your concert visit. We understand that sometimes our guests are just looking for a comfortable and hassle-free place to rest, and we're glad we could provide that for you.We appreciate your kind words and high rating. Your satisfaction is our top priority and it's wonderful to hear that we met your expectations. We look forward to welcoming you back the next time you're in the area, whether it's for another concert or just a relaxing getaway. Warm Regards,General ManagerSureStay Plus By Best Western Reading North
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Found a cockroach on our bathroom floor when we checked in. Right next to a train track. Wont stay again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear James,We appreciate you taking the time to share your experience with us. We sincerely apologize for the unfortunate incident you encountered upon check-in. At SureStay Plus By Best Western Reading North, we strive to provide a clean and comfortable environment for all our guests, and clearly, we have fallen short during your visit. Please be assured that we have taken your concerns seriously and have shared them with our housekeeping team for immediate action.Regarding the noise from the train track, we understand how this could have disrupted your peace and quiet. We are currently exploring ways to mitigate this issue, and we value your feedback as it helps us improve. Although your recent experience was not up to your expectations, we hope you will give us another chance to deliver the high-quality experience that is typical of SureStay Plus By Best Western Reading North.Warm Regards,General ManagerSureStay Plus By Best Western Reading North
par un voyageur de Temple
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par GM, Gestion de l’hôtel
Dear Myriam,We are thrilled to hear that you had such a wonderful experience at SureStay Plus By Best Western Reading North. Your positive feedback is the greatest testament to our continuous desire to provide an exceptional stay for our guests. We are delighted that we were able to meet your expectations and contribute to a memorable experience.Our team strives to deliver an excellent experience, and it's reassuring to hear that this commitment has been recognized. We look forward to welcoming you back in the near future for another great stay. Your kind words encourage us to continue doing our best to ensure our guests' comfort and satisfaction. Warm Regards,General ManagerSureStay Plus By Best Western Reading North
par un voyageur
Publié le 23 sept. 2024 sur Expedia
10/10 stay🔥
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jacob,We are thrilled to hear that you had a fantastic stay with us! Our team strives to provide top-notch service to all our guests. Your positive feedback motivates us to keep up the good work. We look forward to welcoming you back soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Staff very accommodating and room clean. Breakfast is not great, and the check-in form asks its patrons to sign off on the capability to add charges after checkout based upon its discretion of the room condition which is extremely out of protocol.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Gary, Thank you for sharing your feedback with us. We are pleased to hear that you found our staff accommodating and the room clean during your stay. Regarding the breakfast and check-in process, we appreciate your comments and will share them with the team for review and improvement. Your insight is valuable in helping us enhance our guest experience. If you have any further concerns, we encourage you to reach out directly to our management team.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
I am a smoker, so when I went out i noticed the back door to the hotel does not fully close. I never had to use my keycard to get back in. And no matter how hard I tried to to pull it shut, the handle was almost coming off the hinge. So made sure I deadlocked and blocked the door, just to be safe.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for any inconvenience you experienced. Guest safety and security are a top priority for us, and we will address the issue with the back door promptly to ensure the safety of all our guests. Thank you for bringing this to our attention, and we appreciate your feedback to help us improve our services.
