Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par David de Paris
Très bon hotel
Publié le 28 juin 2016 sur HotelsChambre très spacieuse située au croisement de la route menant à Aldermaston.
Petit déjeuner à la britannique...
Accueil sympathique
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Good food good atmosphere. Comfortable room
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Stuart, Thank you for leaving us this wonderful post-stay feedback. We hope to see you back here soon! Kind regards,
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Would stay again :-)
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee Hotel Manager , Gestion de l’hôtel
Hi Samantha, Thank you for taking the time to leave us feedback on your stay. I am pleased to see you would be happy to come back.We hope to see you again soon! Kind regards,
par un voyageur
Publié le 28 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Roy, Thank you for taking the time to leave us feedback on your stay. We hope to see you again soon! Kind regards,
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Helen, Thank you for taking the time to leave us feedback on your stay. We hope to see you again soon! Kind regards,
par un voyageur
Good enough location but tired decoration.
Publié le 18 juin 2024 sur HotelsNice enough pub. (Although £32.00 for 2 pints and 2 double vodka and Coke is a tad on the expensive side)
The public areas on the way to the rooms are very tired and need painting / new carpet. The room we were in (4) was ok except for the iron having a damaged plug and the water in the shower and taps being dangerous. If you run the water every 10 seconds or so the water stops and then starts again and it’s scalding hot for half a second - bit of a shock when in the shower!
Commentaires de Gestion de l’hôtel
22 juin 2024 par Frankie, Gestion de l’hôtel
Good afternoon,Thank you for taking the time to leave us your feedback. Sorry you felt the drinks were expensive - we do a standard double up for 3 on all spirits. Due to the cost of our stock the prices we set are what we need to ensure the business is sustainable. We are currently working on re-painting and decorating all communal areas as we have only recently taken over the management of the pub. Apologies about the iron - this must have not been noticed by the housekeeping staff but we did replace this for you at reception with a spare. I will investigate the water as this is not something we have ever had reported to us before. Again, thank you for leaving us your feedback as this is incredibly valuable to us to achieve the high standards we strive for. Kind regards,
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Peter, Thank you for taking the time to leave us a review about your stay. We hope to see you again soon! Kind regards,
par un voyageur
Publié le 14 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Edward, Thank you for taking the time to leave us a review about your stay. We hope to see you again soon! Kind regards,
par un voyageur
Publié le 1 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2024 par Aimee, Gestion de l’hôtel
Hi Stephen, Thank you for taking the time to leave us a review about your stay. We hope to see you again soon! Kind regards,
par un voyageur
Publié le 28 avr. 2024 sur Expedia
The staff were lovely, we really could not fault them. The place itself was quaint. However, the food service was quite slow, and while some of the food was great, there were a couple of disappointments - one of the desserts was like rubber, sadly.
While the place itself is nice and the staff really try hard, here are a few suggestions:
* Warn tall people about very low ceilings for some rooms when booking so they can consider options...
* If a very large party is dining as a one off, potentially reduce service or close the restaurant to other diners as the wait can be a little silly.
* Potentially chat with the cleaning staff as the rooms were pretty grubby in places - our socks were a bit gross from walking around the room.
* It sounds entitled, but maybe consider nicer bread at breakfast or at least for the cooked/hot menu options. Sliced (pre packed?) bread is not very 2024, maybe consider at least having sourdough for the main dishes :/
* Maybe switching from concentrated to fresh orange juice might be a low cost way of also improving the experience.
* Maybe it's not solvable as it's an old setup, but the plumbing is a bit off - the shower kept starting and stopping and going hot/cold.
I think we might have paid over the odds for our room, and maybe at the normal price point this is alright, but for >£200 a night it wasn't quite up to the standard of other hotels we've stayed in at that price. It was fine, but we won't be going out of our way to return. Sorry!
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Frankie, Gestion de l’hôtel
Hello Nicholas,Thank you for taking the time to leave us such detailed feedback. We are really pleased about your comments on the staff here - we do really pride ourselves on service so it's great that you felt this was good. I'm sorry you felt food service was slow - we had actually closed bookings for the evening you booked for but as you were a resident we do ensure that in this instance there is food available, which we did serve as quickly as we could whilst dealing the other large party. Again, I'm sorry this meant food service was slower than usual.Otherwise I have noted all of your comments and we shall certainly look investigate the issues you have raised and to make improvements on whatever we can. Kind regards,FrankieGeneral Manager
