Note fondée sur 922 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 juill. 2021 sur Expedia
Magnificent view on the river with modern furnitures. This is a must. Excellent restaurant with a amazing view. This is an unexpected surprise and we decided to stay one more night.
There is just the AC that is a bit too noisy. But overall, a place to come back.
Recommandé
pour Tout le mondepar un voyageur de Montreal
Séjour parfait
Publié le 10 août 2014 sur Expedia
Pour : Les chambres de style très modernes. La terrasse sur le bord de la rivière. Superbe emplacement.
Contre : Je n'ai rien noté qui devait être amélioré.
Emplacement : Rue piétonnne avec boutiques, bars et restos très intéressant. Sports nautiques sur la rivière.
J'ai adoré cet hôtel dès que j'y ai mis les pieds. Accueil très sympathique. Nous avions une chambre avec vue sur la rivière, c'était de toute beauté. Propreté impeccable. Déjeuner au resto délicieux. J'y retournerai c'est certain.
par un voyageur
Publié le 29 sept. 2024
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to leave a review. We're truly sorry to see that your stay didn’t meet your expectations, and we regret that we weren’t able to provide the experience you deserved.Even though you didn’t leave specific feedback, we’d love to hear more about what went wrong so we can make improvements. If you’re willing, please reach out to us directly—we’d appreciate the opportunity to address your concerns and ensure future stays are much better.We hope to welcome you back and make things right.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for the great 8 out of 10 rating! We’re glad to hear you enjoyed your stay. Your feedback is important to us, and we’re always looking for ways to make your next visit even better.We hope to see you again soon!
par un voyageur
Publié le 23 août 2024 sur Expedia
In all my years of travelling, this must be the worst hotel ever. we spent close to 650cdn for one night. This hotel as a renovated lobbies, but the rooms are at a level of a low Motel. we changed rooms twice, the valet at the doors were lounging on their phones, not helping people with the luggages, we stood there for 30m waiting for our second room. we found bugs in the room... it was so bad, we got up at 5:00am and just left. The staff at the front desk were friendly and did their best to help. Never felt so ripped off, this venue is way over priced for the quality of it's rooms
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
I’m truly sorry to hear about your disappointing experience. It’s concerning to learn about the issues you faced with the room conditions, valet service, and bugs. This is not the level of quality we aim to provide, and I deeply regret that we fell short during your stay.I appreciate your kind words about our front desk staff; we’re glad they could assist, though I’m sorry we couldn’t resolve the issues to your satisfaction. Your feedback is valuable and will be used to address these concerns with our team to prevent future occurrences.Please feel free to reach out to me directly if you’d like to discuss this further. We hope to have the opportunity to make things right and restore your faith in our hotel.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you so much for the perfect 10 out of 10 rating! We’re thrilled to hear you had such a great stay. Your satisfaction is our top priority, and we’re delighted to know we hit the mark.We can’t wait to welcome you back for another fantastic experience!
par un voyageur
Publié le 22 août 2024 sur Expedia
Very nice. Lovely waterfront location and convenient parking. Staff was great. You could walk to just about everything if you wanted to.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for your lovely review! We’re delighted to hear you enjoyed our waterfront location, convenient parking, and the ease of walking to nearby attractions. It’s also wonderful to know that our staff made a great impression on you.We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for the fantastic 5-star rating! We’re delighted to hear you had a great stay. Your feedback means a lot to us, and we’re thrilled to know we met your expectations.We look forward to having you back for another wonderful experience!
par un voyageur
Publié le 18 août 2024 sur Expedia
Great location, just a touch high volume.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for your feedback! We’re glad you enjoyed our great location. We understand that noise levels can impact your stay, and we’re always working to balance comfort and convenience.We hope to welcome you back for a more peaceful experience in the future!
par un voyageur
Publié le 16 août 2024 sur Expedia
The location was absolutely beautiful and the staff was amazing
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Kelsey H | Front Office Manager, Gestion de l’hôtel
Thank you for the wonderful review! We’re thrilled to hear you loved our beautiful location and found our staff amazing. Your positive feedback means a lot to us.We hope to have the pleasure of welcoming you back for another fantastic stay!
