Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,2 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 avr. 2024 sur Hotels
par un voyageur
Publié le 1 nov. 2022 sur Expedia
Un lugar para no volver a hospedarse, paredes del baño muy sucias, ropa de cama súper sucias con manchas que a mi parecer eran de que sólo acomodaron las colchas después de haber rentado la habitación por largo tiempo. Pedí colchas limpias y me las dejaron en el cuarto en una bolsa y en lugar de ser blancas eran cafés de tan percudidas.
El agua de la alberca estaba poniéndose verde, ni cómo usarla.
Horrible experiencia.
La recepcionista muy amable, pero el lugar horrible.
Commentaires de Gestion de l’hôtel
6 nov. 2022 par General Manager, Gestion de l’hôtel
Dear Guadalupe,We strive to provide our guests with top-notch accommodations. While we are happy that our staff was a highlight of your stay, we are disappointed that your room failed to please you. We will look into your comment right away. Thank you for sharing your feedback, and we wish you safe travels.
par un voyageur
Publié le 17 oct. 2022 sur Expedia
If you’re looking for a pay by the hour this is your place! The front desk lady Heather was amazing but the facility was disgusting. The room smelled awful, we left the door open and ac on for over an hour and it was still unbearable. The TVs didn’t work. There were people loitering everywhere. The bedspread, sheets, and towels had stains on them. The floor was damp. Go down the street and pay the same price for a place you can actually feel comfortable laying down in and that your vehicle won’t get stolen.
Commentaires de Gestion de l’hôtel
21 oct. 2022 par General Manager, Gestion de l’hôtel
Dear Rachel,Thank you for taking the time to leave us your review, and it's unfortunate to hear that you didn't enjoy your time with us. We apologize for any lack of cleanliness or upkeep, and we'll be sure to look into all your comments as soon as possible. We know that we can do better, and we hope you'll give us another chance later down the road.
par un voyageur
Publié le 14 oct. 2022 sur Hotels
too expensive and no comfort at all
Commentaires de Gestion de l’hôtel
24 oct. 2022 par Guest Relations, Gestion de l’hôtel
Thank you for taking a moment to share your thoughts. Providing a comfortable stay at an affordable rate is always our goal, and you can be confident that your feedback will be kept in mind as we continue to improve. Should you find yourself headed back our way, we would appreciate another chance to impress you.
par un voyageur
Publié le 9 oct. 2022 sur Expedia
Poor cleaning
Commentaires de Gestion de l’hôtel
14 oct. 2022 par Guest Relations, Gestion de l’hôtel
Dear Forrest,What you have stated regarding cleanliness certainly does not reflect the spirit of service and value we pride ourselves on. Please accept our apology for our shortcomings and know we will give your room the care it deserves. We will also make sure that our housekeeping efforts improve moving forward. This is not the lasting impression we want to leave you with, so please allow us to make this up to you someday.
par un voyageur
Publié le 8 oct. 2022 sur Expedia
No refrigerator no telephone to the front desk and the television wasn’t functional. I should have looked the rating on line before I made the reservation but I didn’t. The one line rating I saw was 2.5. In my opinion that is a very generous rating. I won’t ever be staying here again. A tent and an air mattress would be a step up.
Commentaires de Gestion de l’hôtel
13 oct. 2022 par Guest Relations, Gestion de l’hôtel
Dear Larry,Thank you for taking the time to leave us your review, and we're sorry to hear that our amenities and accommodations failed to impress you. We'll be sure to keep your comments in mind for the future, and we hope you'll consider giving us another chance soon.
par un voyageur
It was so disgusting, my room wasn’t clean when I
Publié le 27 sept. 2022 sur HotelsIt was so disgusting, my room wasn’t clean when I arrived they sent another guest in my room my second day with all my stuff in the room there front desk was very rude never brought me new sheets they have roches I am not pleased with this hotel I do not recommend at all
Commentaires de Gestion de l’hôtel
10 oct. 2022 par Guest Relations, Gestion de l’hôtel
Dear Sara,We are very sorry that you had such a disappointing experience with us. The concerns you described in your review are upsetting, and we will do whatever we can to resolve each one of these issues. Thank you for taking the time to share your thoughts, and we hope you'll revisit us for a better overall stay.
par un voyageur
Publié le 26 sept. 2022 sur Hotels
par un voyageur
Publié le 25 sept. 2022 sur Hotels
This place needs upgrades
par un voyageur
Won’t go back
Publié le 24 sept. 2022 sur HotelsI’ve stayed there several times in the past and never really had an issue this time they wanted to charge the $350 cash deposit which I don’t carry any cash let alone $350 I was there with my son and my boyfriend just trying to find a place to get away from the heat and relax I’ve booked a room with a bed and a pull out sofa bed but instead we just got a queen size bed and no second bed they didn’t have rollaway beds so we had to get an air mattress for my son there was a dirty washcloth in the bathtub and there was earwigs in the bathroom
Commentaires de Gestion de l’hôtel
1 oct. 2022 par Guest Relations, Gestion de l’hôtel
Dear Misty,We are sorry that there was some confusion regarding our deposit policy. That said, please know when making reservations through a third-party site, requested room types are not guaranteed, although we do our best to fulfill requests. Your other concerns have been noted and will be shared with the respective team so we can make improvements to our guest experience. Thank you for sharing your thoughts, and we wish you well.
