Note fondée sur 911 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Bryan,I am pleased to have had you as our guest at our RED ROOF INN REDDING. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Amy, We at the RED ROOF INN TAMPA FAIRGROUNDS - CASINO are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear John, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Redding and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Did they clean the room?
Publié le 28 août 2024 sur HotelsBed was very comfortable, but the room was NOT CLEAN. There was a hand towel left behind on the nightstand, hair all over the shower, tons of spider webs - a mesh of spider webs measuring a 6” spare right above the bed, the toilet paper roll holder was broken away from the wall and not repaired and the air conditioner did not blow cold. This was room #122.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Dave and Dana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN REDDING. I am happy you were pleased with our comfortable bed. However, you indicated that the toilet paper roll holder was broken away from the wall, the uncleanliness of the room, the issues you had the air conditioner and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your feedback and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Robin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Redding and I were sadden to your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
staff was nice and check in was easy
location was not great
room was noisy
floor was not very clean
Bed was very comfortable
Commentaires de Gestion de l’hôtel
28 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Tammy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Redding. I am glad to read that you were pleased with our staff, the easy check-in and the comfort of the bed. However, you indicated that you were unsatisfied with our location, the cleanliness of the floor did not meet your expectations and the other listed concern. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
We stayed summer 2023 the pool was a huge attraction for us, we didnt know the pool was unavailable this year, a little disappointed!! Not a game changer, but a disappointment!!
Commentaires de Gestion de l’hôtel
28 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Teri,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Redding. We at Red Roof strive to provide all our guests with the best customer service and all the comforts of home, so I am overjoyed to see we accomplished that with your visit. I apologize for any hinderance faced due to the pool being unavailable, however based on my investigation I am not seeing were a pool is current at our property. Thank you for your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again at Red Roof in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Great beds, noisy ac
Publié le 24 août 2024 sur HotelsNo frills motel, updated though. Noisy ac and people with animals!
Fantastic beds, we slpet well after a days drive. We will be back.
Commentaires de Gestion de l’hôtel
27 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Anita, Thank you for telling us about your stay at the Red Roof Inn Redding. I am glad you found your bed to be fantastic, despite the AC being to your liking and the other concerns listed. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Expedia
Our room was quiet (except for A/C) and roomy, bed was very comfortable, good location, excellent value.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Mike,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN REDDING. At Red Roof we sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfort of the bed, the excellent value and the other kind remarks you mentioned. However, we do want to apologize for the noise you encountered from the AC. Nevertheless, we appreciate your 4/5 score. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Expedia
Clogged sink and unstable toilet.
Commentaires de Gestion de l’hôtel
25 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Maly. The staff at the RED ROOF INN REDDING and I appreciate your 3/5 score following your stay. However, you indicated that the sink was clogged, and toilet was unstable resulting in your experience being hindered. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Samantha Red Roof Management RediResponse Specialist
