Note fondée sur 595 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sabin, Gestion de l’hôtel
Thank you for this fantastic review. Hope to see you again soon!
par un voyageur
Breakfast disappointing
Publié le 5 oct. 2024 sur HotelsRoom was in the eaves, meaning that we had to duck to get into bed or to use the bedside table.
Breakfast could have been lovely - the breakfast room is too small for the number of guests/golf visitors. They ran out of eggs by 9:30am, with white toast as the only bread optional
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sabin, Gestion de l’hôtel
Vicky, Thank you for sharing your feedback with us following your recent stay. I’m sorry to hear that certain aspects of your experience did not meet your expectations, and I appreciate the opportunity to address your concerns.I apologize for the inconvenience caused by the layout of your room in the eaves. While these rooms can have their own charm, I understand that the low ceiling may not have been ideal for you. I will be reviewing this feedback with our team to ensure we manage room allocations more appropriately in the future, especially for guests who may require more space.Regarding your breakfast experience, I’m sorry to hear that we fell short in providing a fully enjoyable meal. Running out of eggs and offering limited bread options by 9:30 am is not acceptable, and I understand your frustration. We will be addressing these supply issues with our kitchen team to ensure better planning and that all breakfast items are consistently available for all guests. We will also review our seating arrangements to ensure we can accommodate everyone comfortably during peak times.Thank you again for your valuable feedback. I hope that despite these inconveniences, you were able to enjoy other aspects of your stay, and I would love the opportunity to welcome you back and provide a more seamless experience.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Apart from gangs of golfers boozing and being loud because they have escaped their wives for a while, the hotel is very pleasant and peac
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sabin, Gestion de l’hôtel
Gavin, Thank you for the great review. I am sorry you have felt that the restaurant was noisy, I can assure you this is not a normal occurence at The Abbey. Looking forward to seeing you soon.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
Jennifer, Thank you for this great review. Hope to see you again soon!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Spacious quiet room (2nd floor). Small pool, sauna, steam room & changing facilities good. Bar food & service good.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
Alison, Thak you for this fantastic review. Hope to see you again soon!
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
Nichola, Thank you for taking the time to review us!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
Thank you for taking the time to review us.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
J, Thank you for this brilliant review. Hope to see you again soon!
par un voyageur
Points to Redditch
Publié le 21 sept. 2024 sur HotelsGood hotel and base for visiting local area, and the pool & spa area was a great way to relax or burn away a few calories. The Forge Mill Needle Museum a short stroll away was well worth a visit
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sabin, Gestion de l’hôtel
AG, Thank you for taking the time to write this fabulous review. Hope to see you again soon!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sabin, Gestion de l’hôtel
Ed, Thank you for this brilliant review! Hope to see you again soon.
