Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Eagle Crest Chalet
Publié le 22 sept. 2024 sur HomeAwayOverall this stay was excellent. The downstairs living room furniture isn’t super comfy and cozy and could use a couch refresh.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the inconvenience and thank you for this valuable information, as we always welcome the opportunity to improve. We hope to have another chance to impress you during your future stay!
par un voyageur
Publié le 19 sept. 2024 sur HomeAway
par un voyageur
Disappointing
Publié le 19 juill. 2024 sur HomeAwayUnclean when we arrived (dust, cobwebs, shower scum) uncomfortable beds and couch, no coffee filters. Locked out mid-stay with no text to provide a new access code or advance warning. Contacted a customer service agent who claimed Vacasa was not responsible. Pool was closed because someone pooped in the pool. Dirty and flimsy outdoor furniture.
Commentaires de Gestion de l’hôtel
2 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Nice and clean place!
Publié le 11 mars 2024 sur HomeAwayWe enjoy our stay! My boys enjoy it and the location and neighborhood is quiet. We definitely coming back!
par un voyageur
Weekend GetAway
Publié le 5 nov. 2023 sur HomeAwayThe house was nice and clean! The towels and linen were fresh and clean! The kitchen was so nicely stocked with spices and dishes. We enjoyed the coffee in the morning sitting on the deck. The hot tub was so wonderful after a long day too!
We will definitely come back here!
par un voyageur
Great house for a family of 6!
Publié le 24 juill. 2023 sur HomeAwayThe house was very clean and fit our family perfectly! We would definitely stay here again.
par un voyageur
Great place, poor cleaning
Publié le 6 juill. 2023 sur HomeAwayThe home was as listed and we enjoyed the location, however Vacasa did not clean it well. From dishes stuck to the cabinets to dirty towels and cracked dishes, to food and drips in the fridge. Vacasa reps were not helpful until we called regional rep who ended up refunding our cleaning fee. We will not be staying in a Vacasa managed property again. The home was beautiful once we cleaned it.
Commentaires de Gestion de l’hôtel
23 juill. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jamie, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
par un voyageur
Weekend Getaway
Publié le 6 nov. 2022 sur HomeAwayThe house was perfect for a little getaway with my husband. House was super clean and had everything we needed.
The hot tub was great- only thing it could use was for it to be covered but otherwise no complaints.
Would stay here again.
par un voyageur
Great stay
Publié le 13 mai 2022 sur HomeAwayIt was easy, kitchen wasn’t stocked with supplies. It was clean. I enjoyed my stay.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Ryan. We are so glad you enjoyed your stay. We apologize for any surprises regarding what is stocked in the home. While the kitchen is stocked with all the cookware and utensils needed to prepare meals, food and other pantry items are not typically stocked in the home. We encourage guests to plan ahead if they anticipate needing additional items during their stay. We hope to host you for another pleasant getaway very soon.
par un voyageur de 5038512863
House was fine for the price.
Publié le 31 mai 2021 sur HomeAwayThe house was fine. Nothing special but did the trick. The sofa couch was terrible, just springs pushing into our back. One bed was missing the bottom sheet. There was a minimum amount of towels. We has 9 people ( house allows 10) but you only get 6 pool passes.
Commentaires de Gestion de l’hôtel
21 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Kevin! We appreciate you taking the time to provide us with this feedback! We apologize that there were a few details amiss during your stay with us, as we never intend to disappoint. Since your stay, the home has gone under new ownership and we are working with the new owner to get the sofa bed and linens replaced. We do hope that we have another chance in the future to impress you!
