Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,2 Service et personnel
3,1 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for taking the time to share your review. We sincerely apologize for any inconvenience caused during your stay. Your feedback is important to us as it helps us improve our services. If you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Team OYO
par un voyageur
Publié le 15 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Mark, We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa
par un voyageur
Publié le 9 août 2024 sur Expedia
The room was fine and it was clean . The property was a dump, paint falling off , junk cars, weeds. very little care.
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, David! We are sorry for the unpleasant experience. Cleanliness is something that we cannot compromise with and we never want our guests to experience such issues. Thanks for highlighting this issue, request you to be assured we will be taking this up and get it fixed with immediate effect. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Barbara, Gestion de l’hôtel
Hi, Dylan! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 29 juill. 2024
horrible…cobwebs
Commentaires de Gestion de l’hôtel
5 août 2024 par Barbara, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us. Michael! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Clean, comfortable rooms. Entertainment across the street every Sunday evening. Very helpful and friendly staff.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Dewi, Gestion de l’hôtel
That is great to hear, Joe! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi
par un voyageur
Publié le 23 juill. 2024 sur Expedia
I can’t believe Expedia allows this hotel into their network. My family and I arrived and instantly knew we could not stay here due to the smell of marijuana and the fact that their was recliners by the front doors and dudes hanging told us not a family friendly place!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Darrem! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
par un voyageur
Reserved wheelchair accessible room but given away
Publié le 22 juill. 2024 sur HotelsThis place is absolutely disgusting. From the moment you pull up in the parking lot you see the peeling siding, then you are greeted to the horiffic smell in the lobby elevator and hallways. I arrived to find out my wheelchair acceasible room was given away to someone else after confirming multiple times that it would be available. As we went down the hallway there were many mattresses against the walls. The rigs were stained and everything was filthy. Breakfaat was a joke. I was offered nothing for giving Way the ADA room. No other rooms were available within 60 miles. Couldnt wait to get out of this place.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Sandra! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
par un voyageur
Racket Trifeta
Publié le 21 juill. 2024 sur HotelsIt started waiting for two customers ahead of me, who were told they could not find their online reservations and were offered rooms at a higher rate. They made it a trifecta with me, saying my reservation had been cancelled because I did not pay ahead of time (paying at check-in was an option I chose). Anyway, we have a room because someone else had cancelled, and by the way, it would be at a much higher rate. Running a racket!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, James! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
