Note fondée sur 716 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024
The staff was super friendly upon check-in and gave us information about their breakfast option. The breakfast offered was awesome and a great start to our day! We will be return customers.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Front Desk Agent - G , Gestion de l’hôtel
Dear Mary,Thank you for your wonderful review! We're delighted to hear that our staff made a positive impression during your check-in and that you enjoyed our breakfast options. It’s great to know it helped kickstart your day!We truly appreciate your kind words and look forward to welcoming you back as return customers. If there’s anything else we can do to make your next stay even better, please let us know!Best regards,
par un voyageur
Publié le 29 août 2024 sur Expedia
Only room available was ground floor by the elevator. I had a 4 am wake up and asked if there was an alternative. I got a ground floor at the end of the corridor but the jacuzzi tub was broken , as in tiles falling off. It was late so I took it. The rest of the room was clean and tidy, but very dated in decor and not extras at all. I paid $250 for this room. I would not recommend.
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you for your detailed feedback. I’m sorry to hear that we couldn’t fully accommodate your request for a different room. We understand how important a good night’s sleep is, especially with a 4 am wake-up.While we did our best to provide an alternative, it seems we fell short in meeting your expectations. We appreciate your comments on the cleanliness and tidiness of the room, and we will certainly look into updating the decor and addressing the maintenance issues you mentioned. Your experience is important to us, and we’re truly sorry that we didn’t meet your expectations this time. If you’d like to discuss this further or have any additional feedback, please contact us directly. Thank you for bringing these concerns to our attention.
par un voyageur
Publié le 26 août 2024 sur Expedia
Frühstück war vielfältig
Commentaires de Gestion de l’hôtel
28 août 2024 par Front Desk Agent, Gestion de l’hôtel
Thank you for your feedback! We’re glad to hear that you enjoyed the variety of options at breakfast. We strive to offer a diverse selection to cater to different tastes and preferences. If you have any suggestions for additional items or improvements, we’d love to hear them!
par un voyageur
Publié le 25 août 2024 sur Hotels
Hotel was a bit worn and tired although clean. There was not much in the area.
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you for your feedback. We’re glad to hear that you found our hotel clean. We appreciate your comments about the condition of the property and will certainly take them into consideration as we plan future improvements. While the immediate area might not have had much to offer, we hope you were able to enjoy your stay overall. If you have any specific suggestions or if there's anything we can do to enhance your experience, please let us know. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
This place was not up to my cleanliness standards. I’m a clean freak. The pool was dirty and not heated as stated in the description. The room had a funky smell and corners of the room and bathroom were overlooked when cleaning. The bathroom had a hole in the wall. The pillows were flat. Could not get comfortable. Also all night I hear doors opening and closing in the hall disrupting my sleep. The breakfast was decent.
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear about the issues you experienced, and I appreciate you bringing them to our attention. We’re looking into these matters to improve our service. It’s good to know you found the breakfast decent. We hope to have the chance to provide you with a better experience in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
Our room had water damaged ceiling. Just not what I expected it when I booked the room. I understand things happen, but it’s a business . Block out that room and fix it
Commentaires de Gestion de l’hôtel
27 août 2024 par Front Desk Agent, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the water-damaged ceiling in your room. This certainly isn’t the experience we aim to provide, and I understand how disappointing it must have been.We take maintenance concerns very seriously and are currently addressing the problem to prevent similar issues in the future. Your feedback is invaluable in helping us improve our service and ensure that our rooms are in top condition for all our guests.
par un voyageur
Publié le 24 août 2024 sur Expedia
We book this room with the idea of rest after long day at Penn state. We find dogs barking, (the hotel allow dogs) we didn't know dogs were allow. people taking and fighting early morning. The room got a electric open panel without door.
We paid high fee for the room since is moving day at Penn we regret it and cancel the reservation for family weekend
Commentaires de Gestion de l’hôtel
31 août 2024 par S, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear about the issues you encountered during your stay. I understand how important a restful environment is, especially after a long day.However, I couldn't find a reservation under your name for the family weekend, so it seems there might have been a mix-up with the booking. Our hotel does allow dogs, which is noted in our policies, but I regret that this was not clear to you. We will review our communication to make this more evident in the future.I’m also sorry about the noise and the issue with the room. Your comments are valuable, and we will address these concerns with our team. If you’d like to discuss this further, please feel free to contact us directly. Thank you again for your feedback, and I hope you found a more suitable place for your needs.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you! We hope to have the pleasure of hosting you again soon!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you for sharing your feedback. I’m truly sorry to hear that your stay didn’t meet your expectations. If you’re open to discussing your experience further, please contact us directly so we can better understand your concerns and work to make things right. Thank you again for your input.
par un voyageur
Publié le 19 août 2024 sur Expedia
My door was next to the check in station . It was loud
I had someone above me very noisy.
Commentaires de Gestion de l’hôtel
31 août 2024 par s, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that noise impacted your stay. We understand how disruptive this can be and will look into ways to minimize such issues in the future. If you have any specific preferences for a quieter room in the future, please let us know when booking, and we’ll do our best to accommodate them. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience next time.
