Note fondée sur 557 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juin 2024 par Maria, Gestion de l’hôtel
Hi, Jean-Michel ! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Maria
par un voyageur
Disgrace. Avoid!
Publié le 9 févr. 2020 sur HotelsThis hotel is literally awful. First of all be aware that WIFI doesn't work in the rooms. You will have to work from the reception! Also my room was very noisy with gurgling water throughout the pipes all night! Secondly the central heating system was broken. no radiators on the walls but reversible climatization / heating was not working. The room was freezing cold! No additional blanket were available. Terrible early February! Bathroom is tiny and un-welcoming. There is nowhere to leave toiletries other than on the floor. My room was pre-paid, nobody at the check out to speak to. I am a traveller and spend a lot of time in hotels, but this on is the worst of its kind! . Disgrace. Avoid!
Commentaires de Gestion de l’hôtel
12 févr. 2020 par Cheshta, Gestion de l’hôtel
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta
par un voyageur
médiocre
Publié le 12 janv. 2020 sur HotelsLes chambres sont grandes. Par contre l’état de la moquettes très vétuste,aucune pression pour la douche donc impossible de se laver les cheveux, la fenêtre laissée passer l’air froid et le bruit des voitures, pas de double vitrage. Par contre la chambre était propre sans poussière. Le parking est gratuit, mais nous avons eut un peu de mal à trouver une place
Commentaires de Gestion de l’hôtel
13 janv. 2020 par Ammy, Gestion de l’hôtel
Désolé pour le dérangement, Nathalie! Nous comprenons que nous n'avons pas pu répondre à vos attentes. Ne vous inquiétez pas, nous travaillons en permanence pour améliorer nos services afin que votre prochain séjour soit agréable avec nous. Cordialement, Ammy.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Lisa, Gestion de l’hôtel
Hi, Maurice! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa
par un voyageur
Publié le 27 août 2024 sur Hotels
Didnt stay as we had no car and the hotel wouldnt take this into consideration for a refund. Would never consider staying here again for that reason.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa, Gestion de l’hôtel
Hello Sarah, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
par un voyageur
Great location and friendly staff
Publié le 19 août 2024 sur HotelsGood location just off M23 , No road noise inside hotel.
30 min walk to Reigate town centre.
Hotel is quite dated/showing it's age, the room has a desk, tv and kettle. the bathroom is adequate.
Pros: good location, friendly, helpful staff, decent price, plenty of parking spaces.
Cons: the bed! the mattress was like a sack filled with old clothes and the pillows were super thin. I was in a single room and it had a single duvet in a double size cover so a lot of loose material.
Would I stay again? Yes but only for one night if I couldn't find anywhere else.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Lisa , Gestion de l’hôtel
Hey William, Thank you so much for rating us. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Lisa
par un voyageur
Keep the cat!
Publié le 5 août 2024 sur HotelsHmmm... where to start? I'm torn on this one! Firstly, I want to express how amazing and helpful the concierge was. He walked us all the way down to our room, and was super helpful and kind.
Now for the rest of it!
When we pulled into the parking lot, there was barely any parking, because there was some kind of event going on, maybe a wedding or a birthday, either way zero parking. I had to illegally park next to a hedge and walk up the hill to reception. The reception desk was right next to the function room, and the music was so loud, I had to mime to the concierge that I needed to check in. Once we were down into the corridors, you couldn't hear the party. Our room was ground floor and the last room at the end of the building, it exuded a musty dankness. The bathroom was fairly clean but the fixtures are older, and there is no extractor fan which added to the overall dampness. There was mold on the walls each side of the window, and the beds, while comfortable, were uneven and broken down. If you laid on one side, you would naturally roll to the lower side! My kids talked me into staying, citing that it was just for the night before we flew out the next day. The parking was frustrating! If you have a large function, section off some parking for your hotel guests! There is no restaurant here, even though it says there is, also frustrating! There was a little cat that kept us company. The cat was a beacon of hope in an otherwise dissmal stay! Keep the cat!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Amy, Gestion de l’hôtel
Apologies for the problems you had faced, Natasha! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Overnight pre flight stay.
Publié le 28 juill. 2024 sur HotelsOvernight stay as flight from Gatwick was early morning. Hotel was lovely and service good BUT the shower was awful. It just trickled water out.
Commentaires de Gestion de l’hôtel
5 août 2024 par Eva, Gestion de l’hôtel
Hello Raquel, Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Eva
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Piet! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Noah, Gestion de l’hôtel
Hi, Nirosha! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
