Note fondée sur 62 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2019 par Schloss Matzen, Gestion de l’hôtel
Sehr geehrter Marc!
Vielen Dank für Ihren Review! Wir würden uns sehr freuen, wenn Sie wieder einmal bei uns zu Gast sind.
Viele Grüße vom Schloss
par un voyageur de New York
Publié le 19 août 2024 sur Expedia
Truly amazing place - to stay in a castle with parts of it over 9 centuries old. Could really use a simple sign on property on where the entrance to the hotel is - we had to wonder around a lot (restaurant was closed). Could also use more staff - we waited for over 15 minutes to be let in when we finally found the entrance and figured out where to park. Not provided much information on room amenities and spa neither. Would have been nice if restaurant were open more hours since the open patio and garden is great in the summer.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
I used filters for air conditioning, wifi and parking on all of our stays while we were in Europe for the month of July. This property populated as having all of the above. First, we could not find the entrance. It is terribly confusing. When we get to what we thought was the front door, there is a flimsy paper note (that was blown upside down and unreadable) on the door. After calling I was given some terse instructions as to how to gain entry. We followed those and were eventually met by a woman with an attitude, acting as though we were an inconvenience. Once in her office, I asked about the AC as it was quite hot that day. She stated they do not provide it. I said that I was pretty sure I only searched hotels that do provide it. I asked to see the room to see if it would work. She huffed and puffed. We tried to follow her to the room, but she ran off as if we knew where we were going. Once we found the room, with no help from our receptionist, we entered and immediately found it to be very hot, stifling and terribly uncomfortable. My wife said this simply won't do. We expressed our concerns and were met with indifference and even a worse attitude. We made our decision final. Not staying. I called the manager again. He was quite rude. I explained and told him I just wanted to be fair. He assured me he would be. He has not been and in fact has ignored us.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Einfach nur perfekt.
par un voyageur
Publié le 15 juill. 2024 sur Hotels
par un voyageur
Publié le 5 juill. 2024 sur Hotels
par un voyageur
Beautiful hotel - needs better service.
Publié le 2 juin 2024 sur HotelsThis is a unique and special property. Our room was beautiful - old-world charm and very well maintained.
I wonder if they might be understaffed. Our check-in was not ideal. It was raining, we buzzed the front gate and were let into an open courtyard. It took 15 minutes for someone to finally greet us and let us into the reception area. Breakfast is self-serve. There were no porters to help carry our luggage up 3 flights of stairs.
Beautiful hotel - needs better service.
par un voyageur
Publié le 3 déc. 2023 sur Hotels
par un voyageur
Unique! Old world feel with modern amenities
Publié le 31 août 2023 sur HotelsWhat a unique experience!
We would certainly return our next trip.
Commentaires de Gestion de l’hôtel
31 août 2023 par Schloss Matzen Team, Gestion de l’hôtel
Dear Ms Sager, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and we are looking forward to your next visit.
par un voyageur
Publié le 9 août 2023 sur Expedia
True Schloss Hotel, very special
Commentaires de Gestion de l’hôtel
10 août 2023 par Schloss Matzen Team, Gestion de l’hôtel
Thank you!
