Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
August Nights
Publié le 18 août 2024 sur HotelsGood location for hot august nites
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, David for your positive review! We look forward to seeing you again at the Hyatt Place Reno Hotel.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Monique for your positive review. We look forward to seeing you again at the Hyatt Place Reno Hotel!
par un voyageur
Publié le 13 août 2024 sur Expedia
The room was very clean and comfortable. The staff was friendly and very accommodating. The food was excellent. It was nice staying close to the airport and downtown. We didn't have to be around the gambling atmosphere and smoking.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Beverly for your positive review! We look forward to seeing you again at the Hyatt Place Reno Hotel.
par un voyageur de Quartz Hill
Publié le 12 août 2024 sur Expedia
I love this hotel and have stayed there before. But this time they let me down. Over a month before my arrival, I reserved a king size bed and requested a handicap room for my husband. When we arrived, they didn't have either. My husband was not able to take a shower because he can't step into a bathtub, and it didn't have any safety grab bars. Also, this time the food for our breakfast was cold.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Sally for staying with us and taking the time to leave a review. I apologize for falling short of your expectations and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!
par un voyageur
Publié le 12 août 2024 sur Expedia
Staff was very friendly and accommodating
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Alex for your positive review. We look forward to seeing you again at the Hyatt Place Reno Hotel.
par un voyageur
Cleanliness
Publié le 11 août 2024 sur HotelsThe bathroom was dirty along with the sleeper sofa.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management , Gestion de l’hôtel
Kristy, thank you for staying with us and taking time to leave a review. We apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five start stay next time you are in the area. We have addressed these issues with our team and we assure you we are working diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 9 août 2024 sur Expedia
Breakfast was surprisingly good. The fruit selection was high quality and fresh and the area was kept well stocked and clean. The room was clean, comfortable and large enough for an adult and 5 kids! The staff was hit or miss as far as friendliness but everyone did their jobs well. I appreciated that the addition of our dog was only $75 for the 3 night stay vs. the $50 per night at the competing hotel. We felt very welcome with our pup, which was especially appreciated. Would recommend heating the pool - it was quite cold, considering the warmth of the room. We would absolutely stay here again when in the area! It's a great value and convenient to Lake Tahoe, Reno, etc. Well done!
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Management , Gestion de l’hôtel
Therese, thank you for your review! We appreciate your detailed feedback, and it will be shared with our management team and front desk agents. We welcome you back to the Hyatt Place Reno Hotel the next time you are in our area.
par un voyageur
Publié le 6 août 2024 sur Expedia
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Christopher for your positive review! We look forward to seeing you again at the Hyatt Place Reno Hotel.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This is a beautiful and quiet place to stay
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Management , Gestion de l’hôtel
Thank you, Joan for your positive review! We appreciate your comments and look forward to providing you a beautiful and quiet place to stay the next time you are in the Reno area.
