Note fondée sur 127 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
5,0 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Chicago
Publié le 23 août 2024 sur Expedia
Very nice property with full kitchens and comfortable beds. The apartments are spacious and equipped with everything I needed for my stay (laundry detergent, dishwasher detergent, cookware, blender, etc.). I liked having access to the fitness center and pool. This was my second stay, and I've already booked another one!
Commentaires de Gestion de l’hôtel
26 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hello Martha,Thank you for choosing Kasa! We're delighted to hear about your comfortable experience. Your feedback on the spacious apartments and well-equipped amenities is greatly appreciated. Looking forward to hosting you again for your next stay!Best regards,Team Kasa
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Anna,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 13 août 2024 sur Expedia
This was a perfect place to stay for a week for 2 people - I like having a kitchen and washer/dryer. The apartment was clean and decorated tastefully and functionally. We got in late, so it was nice that they left us some coffee pods for the Keurig for the next morning before our grocery run. If you don't want to cook, there's a terrific little diner across the street (Black Bear Diner). There's also a convenience store that sells liquor/beer and a casino within walking distance. There are two grocery stores that are just a few minutes up the road. It was a very convenient place to stay - the airport just minutes away, downtown Reno just 10 or so minutes away. Other attractions made for easy day trips (Lake Tahoe, Virginia City, etc.). If we visit again, Kasa Archive Reno-Tahoe will definitely be priority choice for selecting a place to stay.
Commentaires de Gestion de l’hôtel
14 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Jill,Thank you for sharing your experience at Kasa Archive Reno-Tahoe! It's wonderful to hear that you found the property convenient, clean, and well-equipped with our amenities. We're thrilled that the location was ideal for exploring Reno and its surrounding areas. Your feedback motivates us to continue delivering exceptional experiences.We look forward to welcoming you back on your next visit. See you back soon!Best regards,Team Kasa
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Chad,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
par un voyageur
Publié le 29 juill. 2024 sur Expedia
High quality with affordable price
Commentaires de Gestion de l’hôtel
5 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hello Chung,Thank you for giving us a 5-star rating! We really value your feedback regarding the quality of our product. Our goal is to provide a wonderful space for our guests to relax while they are away from home. We can't wait to have you back in Reno in the future! Thank you for choosing Kasa!Best regards,Team Kasa
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Haley,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur de Las Vegas
Publié le 25 juill. 2024 sur Expedia
Pros: Cool concept. The grounds are nice with grills, fire pits, a nice gym and pool. Having a kitchen and washer and dryer is a plus. We were on the 4th floor and we thought it was quiet. 2nd floor has a foosball table. If you have any questions you just text them. We would stay again.
Parking was confusing at first. We did keep getting texts about letting them know our license plate before arrival, which we didn't know because we were renting one. There is a strict noise policy, basically everyone inside by 10pm.
Cons: Our room didn't have enough hangers and one luggage rack so we didn't unpack from our suitcases. The kitchen wasn't fully stocked, it was pretty bare. No tongs to use the grill. Never found the 24 hour coffee machine.
par un voyageur de BURLINGTON
Publié le 22 juill. 2024 sur Expedia
It's on a busy noisy street, bed is old has a crater in the middle, and you get charged to park in the lot after you book, not informed prior to booking, also threated to get to room and put pass in the car within 15 min or you will be towed! blood stains on the mattress and you can hear the person Living above you. The room lacked a table or any chairs to sit on but a fully equipped kitchen. This was not relaxing at all. It would have one star except it was clean.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Jennifer, Thank you for sharing your feedback. We're sorry to hear that your stay did not meet your expectations and appreciate the opportunity to improve our services. We understand that noise from the street and neighboring units can be disruptive, and we're continuously working to enhance the comfort of our accommodations. We also note your concerns regarding the bed and will ensure our team addresses the issue promptly. Regarding the parking fee, we strive to provide clear information to our guests, and we will review our communication process to ensure better clarity. Our housekeeping team takes cleanliness very seriously, and we will address the condition of the mattress with them immediately. We also appreciate your input about the room's amenities, and we will consider this for future updates to our properties. Thank you for your feedback. Please reach out to us directly if you would like to discuss your experience further or if there's anything we can do to assist you. Sincerely, Team Kasa
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Cory,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best Regards,Team Kasa
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Hotel was nice and clean, bed comfortable. Place felt secure with a nice parking lot, secured inside gate. Easy communication. Gym was truly a gem. Felt safe as a female solo traveler. Would definitely come back again when in the area.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kasa Archive Reno-Tahoe, Gestion de l’hôtel
Hi Mai,Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed the property's cleanliness, amenities, and secure environment. Providing a safe and welcoming space for all guests is a top priority for us. We can't wait to welcome you back on your next trip to Reno!Best regards,Team Kasa
