Ratings based on 3,683 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 18, 2024
Our stay at this hotel was profoundly disappointing. Our "non-smoking room" reeked of cigarette smoke. When we asked for a new room, Ranna at the front desk was rude and dismissive. The second and third rooms also smelled of smoke. I returned to the manager, Kimberly, demanding a room that had been checked for smoke beforehand. Throughout this ordeal, not once did she apologize for their mistake or show any concern for my health. It took nearly an hour for someone to inspect another room.
Additionally, there was hair in the bathtub, and it took over an hour and half to finally secure a clean, smoke-free room. The staff's rude and unprofessional behavior was infuriating.
When I requested extra pillows at 8 pm, none arrived even after two hours, and I was then informed they were out of pillows. This level of service is unacceptable. I cannot recommend this hotel to anyone.
Comment from Hotel Management
Jun. 18, 2024 by Stacy, Hotel Management
We are very sorry to hear that you were not happy with your stay. It is our ongoing goal for each of our guests to have a memorable stay and we clearly fell short of that expectation. I have notified our Housekeeping department and Front Desk of your concerns.
by A traveller
Posted Jun. 18, 2024
I just wish there was a 24hr dining option.
by A traveller
Posted Jun. 17, 2024
Huge hotel and casino in Sparks, Nevada. Beautiful views from the 23rd floor. Big comfortable beds. Very clean. My only suggestion is they should replace shower head with one that can be removed and used other than on ones head.
Comment from Hotel Management
Jun. 17, 2024 by Stacy, Hotel Management
Thank you Richard for the feedback about your recent stay. We appreciate the positive comments and will look into the shower head suggestion. Looking forward to welcoming you back.
by A traveller
Posted Jun. 12, 2024
Good
Comment from Hotel Management
Jun. 13, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jun. 10, 2024
The room was dirty and playing roulette a couple roaxhes ran on the table the dealer asked me to smash them with my napkin. I JUST GOT UP AND LEFT SORRY FOR A $40 resort fee.
Comment from Hotel Management
Jun. 10, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jun. 9, 2024
I paid extra for a in room spa but got a tub with hair in it ,I decided not to use it as clenliness was obviously ignored and charged a 40 dollar resort fee. i will look for another resort next trip.
Comment from Hotel Management
Jun. 9, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!
by A traveller
Posted Jun. 7, 2024
We just wanted a place to sleep for tge night and this was the best stay. For the price i can't complain at all. Staff were great and rooms were clean. When i go beck to Reno, which maybe soon, I will ise this Hotel.
Comment from Hotel Management
Jun. 8, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted Jun. 2, 2024
Room was dirty, lots of restaurants closed and others were understaffed
Comment from Hotel Management
Jun. 2, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A traveller
Posted May 28, 2024
Comment from Hotel Management
May 29, 2024 by Stacy, Hotel Management
Thank you Navid for the feedback about your stay. It appears you had some challenges with your rooms smelling like smoke and it appears Housekeeping was sent to investigate the issue. We do apologize that this stay did not meet your expectations. It is our ongoing goal for each guest to have a memorable stay and we apologize that we fell short of that expectation.
by A traveller
Posted May 18, 2024
Woman who worked late afternoon valet was rude. Argumentative, and outright not meant to be a customer service rep. I was not the only one she treated poorly. She was rude on the phone to someone and 3 other people waiting in line. We paid our fee of $10 in the morning to go to our granddaughter graduation at UNR. When we went to pick up our car to go to dinner she wouldn’t give me my car until I paid a second time. She should be fired. She caused an embarrassing scene.
Comment from Hotel Management
May 19, 2024 by Phillip Stuchlik, Hotel Management
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!
