Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible
Publié le 12 sept. 2023 sur HotelsHôtel horrible, vieux, sale. Y séjourner c’est la grosse déprime
D’autant que Reno que je ne connaissais pas est aussi déprimant.
J’ai préféré écourter mon séjour 1 nuit m’a suffit
Hôtel d’un autre temps
Commentaires de Gestion de l’hôtel
15 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Valerie,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with your stay. While not a typical occurrence for our guests, your comments are important to us as we continuously work to improve our accommodations. Kind regards.
par un voyageur
Publié le 12 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2023 par Jackie , Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback.
par un voyageur
Publié le 5 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2023 par jcj, Gestion de l’hôtel
Thank you for staying with us. We apologize if we did not meet you expectations. Thank you for your feedback.
par un voyageur
Publié le 5 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2023 par jcj, Gestion de l’hôtel
Thank you for staying with us. We apologize if we did not meet you expectations. Thank you for your feedback.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Quiet historic hotel with all the necessary amenities.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Tyson,Thank you for complimenting our historic property and great amenities! We appreciate your kind words and perfect rating, and it would be an honor to welcome you back anytime to Plaza Resort Club Hotel.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
The photos online were very misleading and everything in this hotel is old and musty.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Pui,Thank you for your feedback. We're truly sorry to hear that your stay with us did not meet your expectations. Please know that we will be sure to review your comments as we continue to enhance our guest experiences. Your feedback is invaluable and we hope to welcome you back in the future for a better stay.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
I miss the valet and baggage service. Guy said it was because of Covid but I really think it was street vibrations
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Melissa, Thank you for being our guest at Plaza Resort Club Hotel. It's always a thrill to welcome back a valued guest, and based on your rating, it seems you enjoyed your overall experience! However, we apologize for any inconvenience caused by the changes in our amenities over the years. We'll be sure to share your feedback with our internal team to ensure any opportunity for improvement is seized. Take care, and we hope to welcome you back soon.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
You’re not going to get anything fancy here, but it is a very enjoyable stay! Super old timey feel but also very comfortable and clean.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Casey,Thank you for choosing Plaza Resort Club Hotel! We're glad our clean, comfortable rooms impressed you, and we look forward to your next visit.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
We asked for a late check out as my wife had to catch a train that afternoon. The latest they would give us was 12 noon and our train was not until 3 o’clock seemed Rather inflexible and not great service
The property is super dated, and the parking is borderline dangerous in the parking facility.
On the plus side, the proximity to the Riverwalk is great with excellent cafés close by
Commentaires de Gestion de l’hôtel
1 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Rick,We appreciated the opportunity to host you and your wife. Thank you for mentioning our convenient location in downtown Reno's Riverwalk District. While it was our pleasure to offer you a late check-out, we're sorry it wasn't what you had hoped for. Please know that safety is a top priority at our hotel, so we encourage you to reach out to our team members should you have any concerns. We're always available to assist you and discuss topics like this further. We hope you will consider staying with us again.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Jackie, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!
