Note fondée sur 1 745 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2025
The hotel was connected to a casino. There were homeless people around everywhere. There was a security guard at the front door of the hotel. People that were not handicap were taking all of the handicap spaces. Not a very well run hotel. Would not stay there again.
Commentaires de Gestion de l’hôtel
7 janv. 2025 par GM, Gestion de l’hôtel
Dear Wendy, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Adalberto Flores, GM
par un voyageur
Publié le 7 janv. 2025
The hotel was smelly and old and unkept. They had a security guard at the front door. It was connected to a casino that smelled and was not pleasing to the eye. There was a lot of derelict people around the whole area and you felt unsafe.
Commentaires de Gestion de l’hôtel
7 janv. 2025 par GM, Gestion de l’hôtel
Dear Wendy, Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections. Sincerely, Adalberto Flores, GM
par un voyageur
Publié le 26 déc. 2024
Commentaires de Gestion de l’hôtel
15 janv. 2025 par GM, Gestion de l’hôtel
Dear Rosa, We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Adalberto Flores, GM
par un voyageur
Publié le 26 déc. 2024
Iwas 4 nigh they never bring clean towell not clen not toylet paper not be good happy
Commentaires de Gestion de l’hôtel
27 déc. 2024 par GM, Gestion de l’hôtel
Dear Rosa, Thank you for your valuable feedback. Our housekeeping service is now by request. Simply contact the front desk at any time to request extra towels and amenities or to schedule a room cleaning. I am sorry to hear that this was not properly communicated to you. Thank you for choosing our hotel and we hope to welcome you again soon. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 8 déc. 2024
Rooms look clean, staff was attentive and answered all my questions
Commentaires de Gestion de l’hôtel
8 déc. 2024 par GM, Gestion de l’hôtel
Dear Jose, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, Lisa Tymann, GM
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par GM, Gestion de l’hôtel
Dear YI, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Lisa Tymann, GM
par un voyageur
Publié le 21 oct. 2024 sur Expedia
The people outside
Commentaires de Gestion de l’hôtel
22 oct. 2024 par GM, Gestion de l’hôtel
Dear David, Thank you for your time in sharing your kind review, and please visit us again. Best, Lisa Tymann, GM
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par GM, Gestion de l’hôtel
Dear Claire, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Checked out on Tuesday, the place was filthy and smelled terrible. Bed bugs were rampant
Commentaires de Gestion de l’hôtel
23 oct. 2024 par GM, Gestion de l’hôtel
Dear Amber, We take pest issues very seriously and take extensive measures to ensure that our rooms are free from any pests. Our staff conducts thorough inspections during room cleaning, and we also hire a third-party vendor for pest control on a monthly basis. Furthermore, the Health Department conducts random inspections semi-annually to ensure that we maintain pest control and cleanliness standards. We hope this has restored your faith in us. We value your business and hope you will choose to stay with us again. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 21 oct. 2024 sur Expedia
I didn't like the homeless hanging out outside by the parking lot
Commentaires de Gestion de l’hôtel
21 oct. 2024 par GM, Gestion de l’hôtel
Dear joseph, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that you did not find the outside of our hotel desirable. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Lisa Tymann, GM
