Note fondée sur 1 613 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par GM, Gestion de l’hôtel
Dear Anonymous, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Lisa Tymann, GM
par un voyageur
Publié le 24 août 2024 sur Hotels
when entered in the room previously used towel was hanging behind bathroom door. carpet was dirty. in my previous stay the front office staff (Desiree) demanded to see my wife's id even though booking was in my name. which i did not appreciate.but this time other lady was awesome.always smilling.
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
Dear sandeep, We are sorry to hear of our cleanliness oversights and that on your previous stay, you found our associate unhelpful. We require all guests to provide a valid ID. I apologize for any inconvenience this may have caused. We value your continued support and hope to welcome you again soon. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 24 août 2024 sur Expedia
The hotel was so dirty, we did not stay. Our room smelled bad. The toilet was UNFLUSHED. The carpet stains were disgusting. There was no fridge or microwave.
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
Dear Mia, You are right in expecting meticulous accommodations and we apologize that fell short of expectations. We sympathize with your frustrations and would like to assure you that we will be communicating your review to our housekeeping team so we may amend it to enhance guest satisfaction. Should your travels bring you back to our area, we hope you will think of us. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
Dear Anonymous, We are truly grateful that you chose to stay with us and took the time to share your valuable feedback. We eagerly look forward to the chance to exceed your expectations on your next visit! Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Dear Danica, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Lisa Tymann, GM
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par GM, Gestion de l’hôtel
Dear Raymond, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Lisa Tymann, GM
par un voyageur de Ny
Publié le 23 août 2024 sur Expedia
前台态度差
Commentaires de Gestion de l’hôtel
24 août 2024 par GM, Gestion de l’hôtel
Dear jiao, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 22 août 2024 sur Expedia
Good prices and great security
Commentaires de Gestion de l’hôtel
23 août 2024 par GM, Gestion de l’hôtel
Dear Colleen, We appreciate your business and the fact that you shared a review. It is lovely to hear that our value and security were to your liking, but I regret that you didn't have a more exceptional overall experience. Thank you for being our Guest and providing us with your feedback. We hope to welcome you back for a five-star experience. Sincerely, Lisa Tymann, GM
par un voyageur de Oakley
Publié le 22 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par GM, Gestion de l’hôtel
Dear KHULLINATE, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Lisa Tymann, GM
par un voyageur
Publié le 22 août 2024 sur Expedia
Judy at the front desk made our stay so much better than it would have been without her. She rocks! Top notch customer service from her!
Commentaires de Gestion de l’hôtel
23 août 2024 par GM, Gestion de l’hôtel
Dear Renee, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Judy. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Lisa Tymann, GM
