Note fondée sur 553 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Carlos, thank you for sharing your feedback. It's important to us, and our team is constantly working to improve. Hopefully, we can provide an even better experience on your next visit.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Lighting in the room, especially in the bathroom was insufficient
Front desk staff, however, were great
Restaurant was above average; somewhat limited menu, but what was on there was very good
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Checking in was great as we arrived early and they accommodated us immediately. Rooms were nice, but small. Dining in hotel was good, but didn't like the area around the hotel. Didn't seem safe. Parking not included in stay.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Customer Service, Gestion de l’hôtel
Andrea, thank you for sharing your experience. It’s wonderful to hear that the team at Renaissance Reno Downtown Hotel & Spa was able to accommodate your early arrival and that you enjoyed the dining options. While some aspects of the surroundings may not have met your expectations, we’re glad the comfort of your room and the services provided enhanced your stay. We’re looking forward to the possibility of welcoming you back in the future.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Service, Gestion de l’hôtel
Wayne, thank you for staying with us at Renaissance Reno Downtown Hotel & Spa. We are thrilled you enjoyed your stay and hope to welcome you back soon.
par un voyageur
Publié le 14 août 2024 sur Expedia
Enjoyed the pet friendly stay at Renaissance. The staff was pleasant and helpful. The spa is welcoming and relaxing. We enjoyed the Shore Bar and the patio by the river.
Commentaires de Gestion de l’hôtel
16 août 2024 par Customer Service, Gestion de l’hôtel
Deanna, we’re delighted you loved your experience at Renaissance Reno Downtown Hotel & Spa. It’s fantastic to hear you appreciated the pet-friendly atmosphere and our welcoming amenities. Our team is thrilled to know they could make your stay pleasant. We hope to see you again soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Tommy, we’re delighted you loved the location of Renaissance Reno Downtown Hotel & Spa. It's always a pleasure to hear our guests enjoy their stay. We look forward to welcoming you back soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
We had the BEST stay here. We got an amazing upgrade. Corner room with magnificent views. Every single staff member was professional and kind. The restaurant is really good. You can sit inside or outside with a front row river view. The fresh brioche bread with avocado or made as French Toast was a favorite. If you need to be in that area of Reno, I wouldn't stay anywhere else.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Celia, we are thrilled you enjoyed your stay at Renaissance Reno Downtown Hotel & Spa. It sounds like the upgrade and the views made your visit special, and we're delighted our team members left a lasting impression. It's wonderful to hear that you enjoyed the restaurant offerings, especially the brioche bread. We hope to welcome you back whenever you're in the area.
par un voyageur
Great location
Publié le 5 août 2024 sur HotelsGreat place to stay. Hotel can be a bit loud based on traffic noise, air conditioner, and other guests. The staff was amazing, the facility was clean and up to date. Only suggestion is to upgrade pool area, looks the same as 8 years ago when I last visited.
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
Shannon, it's fantastic to hear about your positive experience at Renaissance Reno Downtown Hotel & Spa. We understand that noise might have somewhat affected your stay and appreciate your feedback. Our dedicated team members strive to deliver amazing service and keep the facilities spotless. Your remarks regarding the pool area have been noted. Thank you for revisiting us after eight years, we hope to have the pleasure of serving you again in the future.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Customer Service, Gestion de l’hôtel
We are thrilled you enjoyed your stay at Renaissance Reno Downtown Hotel & Spa. It's always rewarding for our team to know our guests had an excellent time! We look forward to welcoming you back in the future.
