Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mai 2019 sur Hotels
Acceuil pas terrible, salle de bain pas faites, moquette sale et poils et miettes dans le lit...
Commentaires de Gestion de l’hôtel
11 janv. 2021 par staff, Gestion de l’hôtel
We appreciate your feedback.
par un voyageur
hotel à éviter
Publié le 13 avr. 2018 sur Hotelshotel très bruyant et vieillissant. la propreté laisse à désirer moquette sale la baignoire avait des traces de savon séché ainsi que des cheveux le petit déjeuner est vraiment à améliorer pas d'assiette pour se servir et personne pour en fournir, la pate à gauffre faite à la vite vite plein de grumeaux et appareil vétuste à éviter
Commentaires de Gestion de l’hôtel
1 mai 2018 par GM, Gestion de l’hôtel
We are very sorry you were not happy with your stay. We are working very hard to make our guest happy and we appreciate your feedback. Thank you!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear that you were satisfied with your stay. We hope to see you again.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Very loud music in parking lot and surrounding area until after 1 am
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear that you were satisfied with your stay. Unfortunately, We do not have control over the noise in the surrounding area. We hope to see you again.
par un voyageur
Worst stay experience
Publié le 18 sept. 2024 sur HotelsWorst experience ever. Even Wi-Fi was not working and smoking everywhere.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are saddened to hear that you weren't happy with your stay. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Very clean and great staff. This area gets a lot of street noise on the weekends. Lots of loud car stereos, engine noise, and squealing tires at all hours. I would stay here again, but not during an event.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your comments with the staff. I'm sure it will encourage them to continue their good work. Unfortunately, there is little we can do about the street noise in downtown Reno. Thank you for staying with us. We hope to see you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. I will share your comments with the staff. I'm sure it will encourage them to continue their good work. Thank you for staying with us. We hope to see you again soon.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Not in a safe sorrounding,, old building,, inside the room bad smell previous occupants were smokers,, the smell of smoke was really bad unable to breath thirty bathroom with stains, old toilet, old bathtub,, old mattress,,the pictures on your website were not even close to what I saw a this place,, on you website is promoted that rooms have balcony which is not true,,, I didn’t stayed at this place not even 1 night eventhou my reservation were for 4 nights,, I was told by front desk that I was going to get money back for at least 3 days,, and sooo far I haven’t received anything sooo it was a lie
Commentaires de Gestion de l’hôtel
25 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are saddened to hear that you weren't happy with your stay. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Went here with my partner, when we checked in the lady attending us was so rude and was just staring at us. Property is so bad. The room wasn’t cleaned while we stayed there. We asked the cleaning lady if she could give us clean towels and said no so we went to the front office just for clean towels. I don’t know how this place is still open. Wouldn’t recommend staying here. The only good thing is that is in down town of Reno.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are saddened to hear that you weren't happy with your stay. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Not worth the money, TV sucks, bed sucks, bathroom sucks, and the wifi sucks. unexpected fees they hold $100 for like a month before they finally release the " deposit" feels more like a way for them to scam your bank information to be honest go anywhere else but here rather sleep in my truck next time just a fair warning STAY AWAY!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par FD, Gestion de l’hôtel
Thank you for your feedback. We are saddened to hear that you didn't enjoy your stay. The deposit is automatically released upon check out. We have no control over how long it takes for your bank to process the refund. We hope to see you again.
