Ratings based on 909 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Hotels
by A traveller
Posted Aug. 22, 2024 on Expedia
I have stayed at this location several times and up until recently I have been satisfied. Its nothing super but it does have a kitchen, microwave and great fridge. The most recent trip highlighted some of the other comments I have seen. They had and have roaches in room 166 which also had a horrible smell as soon as I walked in. I figured Lysol and air fresheners by the AC and it helped. I didn't fuss as I work in construction. The one thing I dont do is roaches. Needless to say it changed my review from good to below average. I notified management, and was surprised I didn't get offered a different room. Either way I know now and when I walk in if it smells icky, Im going to leave it up to them to rectify the issue while I stay in a different room.
Other rooms on the 2nd floor were fine. They are dark and not 5 star but what would anyone expect for the price. Buyer beware, if you are a person who is looking for the cleanest, fancy type spot, this IS NOT IT!!! Keep in mind there are people who use places like this to stay when they have no where else to go and along with their belongings they can bring passenger of the insect kind. The plus side above some of the more expensive places is the cost and the kitchen.
Comment from Hotel Management
Aug. 23, 2024 by Hotel Management , Hotel Management
Dear Jon, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your recent stay, particularly pests and the unpleasant odor. These concerns do not reflect the standard we strive to maintain, and we regret that they impacted your stay. We are addressing these issues with our team to prevent future occurrences. We also apologize for not offering a room change when you first reported the problem. Your feedback is invaluable in helping us improve our services. We hope you will consider staying with us again, allowing us to provide you with a better experience next time.Sincerely,Hotel Management
by A traveller
Unpleasant
Posted Aug. 21, 2024 on HotelsThere were no hangers, hair dryer, nor dishes in the room. The coffee in the lounge was bad. The bathtub porcelain was worn and streaked. No uce trsys in freezer.
Comment from Hotel Management
Aug. 22, 2024 by Hotel Management, Hotel Management
Dear Randolph, Thank you for your feedback. We strive to provide a comfortable experience, and your comments are valuable. Items like hangers, hair dryers, and kitchen essentials are available upon request to ensure your stay meets your expectations. We appreciate your input and will work on enhancing our services for future visits. Safe travels!Sincerely,Hotel Management
by A traveller
Posted Aug. 20, 2024 on Hotels
by A traveller
Posted Aug. 16, 2024 on Expedia
Right in the heart of everything great, but the room had dead and flying bugs. There were no provisions for cooking or eating. I will never stay there again.
Comment from Hotel Management
Aug. 17, 2024 by Hotel Management , Hotel Management
Dear Joan, Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. The presence of bugs and the lack of kitchen provisions are concerning and fall far below our standards. We are addressing these issues with our team to prevent this from happening again. Your experience does not reflect the service we aim to provide, and we are sorry that we let you down. We appreciate your comments and hope to provide a much better experience in the future.Sincerely,hotel Management
by A traveller
Posted Aug. 14, 2024 on Expedia
Good
by A traveller
Posted Aug. 13, 2024 on Expedia
by A traveller
No way I'd stay again.
Posted Aug. 13, 2024 on HotelsThe room was falling apart. Laminate on the cabinets was peeling off. The floor was bubbling up in kitchen area. The carpet near the bed was soaking wet. I put a towel down so I wouldn't step on it and it soaked through and it was so brown and gross. Not to mention the 5 dead beetles on the kitchen floor I spotted as soon as I walked in. If you choose extended stay, go to Herndon. It's better.
Comment from Hotel Management
Aug. 14, 2024 by Hotel Management , Hotel Management
Dear Robert, Thank you for sharing your experience. We deeply regret the condition of the room and the issues you encountered with cleanliness. Your feedback is crucial for us to address these concerns and make necessary improvements. We sincerely apologize for the inconvenience you faced and appreciate your comments on how we can enhance our services. We hope you consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Management
by A traveller
Posted Aug. 13, 2024 on Expedia
Its good for long term stay and the management should add proper breakfast instead of only coffee and tea
Comment from Hotel Management
Aug. 13, 2024 by Hotel Management , Hotel Management
Dear Muhammad, Thank you for your feedback about your stay. We appreciate your positive note on the suitability of our accommodations for long-term stays. We also understand your concern regarding the breakfast offerings and will consider your suggestion as we strive to enhance our services. We hope to welcome you back and provide an even better experience in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 9, 2024 on Expedia
All around comfort, the place is well kept,rhe staff go's to any means to hell you out,I've stayed 4×each time everyone is very nice.
Comment from Hotel Management
Aug. 10, 2024 by Hotel Management , Hotel Management
Dear Jerriel, Thank you for your kind words! We are delighted to hear that you consistently enjoy your stays with us. At Extended Stay America, we take pride in providing comfort and excellent service, and we look forward to welcoming you back for your next visit.Sincerely,Hotel Management
