Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Comparatif avec les services en Europe
Publié le 7 mars 2020 sur HotelsIl faut payer en carte bleue la réservation , la cuisine pas équipée en vaisselle il faut demander à l'accueil, petit-déjeuner sans pains, pas de beurre, pas de croissant, pas du jus,pas d'eau, par contre il ya du lait , du chocolat, du thé , du café,pas de lave vaisselle,
Commentaires de Gestion de l’hôtel
7 mars 2020 par Hotel Management , Gestion de l’hôtel
Thank you for your review of your recent stay. Although you had an overall satisfactory stay, we are sorry for the disappointment with our kitchenware policy and payment policy. Moreover, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to have another opportunity to welcome you back soon for a much better experience.
Sincerely,
Hotel Management
par un voyageur
horrible experience
Publié le 21 oct. 2019 sur HotelsBreakfast is muffins and cereal bars only. Dirty horrible carpets inside rooms. Horrible people at the reception refused to print a boaridng pass. A crucial service in a hotel near the airport. United airiline do not allow to check in advance and it does not allow mobile passes on screen. They insist it must be printed. So I had to travel 30 km to town center to print the stupid boardinng pass. Been at 100 hotels and never yet seen an idiot who would refuse to print a boarding pass.
Commentaires de Gestion de l’hôtel
22 oct. 2019 par Hotel Management, Gestion de l’hôtel
Nicolas, thank you for your review. We are sorry for the cleanliness issues you faced in your room and for your disappointment with our breakfast offerings. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for the difficulties you had with our staff. We regret the inconvenience caused. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date.
Sincerely,
Hotel Management
par un voyageur
Hotel correct pour 1-2 nuits
Publié le 28 oct. 2015 sur HotelsPersonnel de l'accueil symphatique. Pas le grand luxe dans la chambre mais hotel correcte pour une ou deux nuits. Wifi gratuit mais vitesse internet limitée, il faut payer pour avoir mieux. Dommage.
par charlotte de toulouse
Hotel sale
Publié le 26 oct. 2015 sur HotelsHotel sale, aucun ménage n'a été fait en 1 semaine. Les cartes sont systématiquement démagnétisées chaque soir.
par un voyageur
Hotel pour étape à Reston
Publié le 26 oct. 2015 sur HotelsHotel moyen pour court sejour.
Chambre faite une fois par semaine
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Not a place to stay for a family
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shan,Thank you for sharing your feedback, and we sincerely apologize that your experience did not meet your expectations for a family-friendly environment. We understand how important it is for families to feel comfortable and welcomed during their stay. Your concerns are vital for our improvement, and we are committed to evaluating our services to better cater to families in the future. We genuinely regret any inconvenience you faced and appreciate your insights as they guide us in making necessary adjustments. We would appreciate you giving us another chance to provide a more enjoyable and accommodating experience for your family in the future.Sincerely,Hotel Management
par un voyageur de BRAMBLETON
Publié le 21 sept. 2024 sur Expedia
We always have to fill, with one of garbage cans, full of water to flush the toilet. I am 75 and this was not easy. Water is heavy. And this was unnecessary.
I spoke with several customers and they had the same issue
When i went to check in, the general manager saw me but picked up a blue cleaning towel and started dusting. And I had to wait 15 minutes to check in.
He speaks roughly to customers.
As CFO for a company, I would not have him represent our company.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mary, Thank you for being our guest. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. Our housekeeping and maintenance staff work hard to keep the rooms clean and up-to-date, making them spotless. We have shared each of your comments with our team to ensure the rooms are double-checked before actual delivery to the guest. Regarding the deposit, we will review your bill and would love to help you in case you reach out to the hotel. Sincerely,Hotel Management
par un voyageur
Publié le 19 sept. 2024 sur Expedia
The hallways and stairs were dirty. A good power-washing can clean the area up.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
