Ratings based on 691 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Maple Valley
Posted Oct. 2, 2024 on Expedia
The condition was not like we pictured. Breakfast was self service with communal food. Bathrooms were nice and updated with heated floors. Very expensive for what is offered.
Comment from Hotel Management
Oct. 4, 2024 by Bisera, Hotel Management
Dear Cynthia, Thank you for your feedback, We appreciate your insights about the breakfast setup and are glad to hear you enjoyed the updated bathrooms with heated floors. We hope you had an overall enjoyable stay and consider visiting us again. Kind regards
by A traveller
Posted Oct. 1, 2024 on Hotels
One of the two rooms booked had a very strong insecticide smell that would not dissipate. Had staff call the owner/manager and did not get any resolution. This greatly negatively impacted our stay, causing lung/airway irritation making it impossible to get rest.
Comment from Hotel Management
Oct. 2, 2024 by Olena, Hotel Management
Dear guest, We are truly sorry to hear about your experience with the insecticide smell in your room. That’s certainly not the standard we aim for, and I apologize for the discomfort it caused during your stay. We appreciate you bringing this to our attention, and we’ll investigate the issue further to ensure it doesn’t happen again. Your comfort is important to us, and we hope you might consider giving us another chance in the future. Thank you for your feedback.
by A traveller
Nice, clean and quaint
Posted Sep. 20, 2024 on HotelsI was only here for an overnight layover, but I was very impressed with the room and property.
I arrived into Iceland way too early to check in to the room so I decided to take a taxi from the airport and wait around until I was able to use the emailed code that the hotel sent me to access my room.
While I was waiting, the cleaner asked if there was anything she could do for me and when I said I was just waiting to access my room, she immediately got the assigned room ready and let me enter early. I was extremely tired from an international flight and her kindness was extremely appreciated.
Just because of the shared bathroom situation, I don't know if this is a place that I would stay in for more than just a couple of days, but for my long overnight layover, it was perfect.
They were also able to call me a taxi in the morning which was very helpful.
Overall, a good place for a long layover
Comment from Hotel Management
Sep. 21, 2024 by Igor M., Hotel Management
Dear Joel,Thank you for sharing your experience! We are delighted to hear that you were impressed with the room and the property during your overnight layover. It’s wonderful to know that our cleaner was able to assist you and make your early arrival more comfortable—kindness is something we strive for. It’s great to hear that the taxi service was helpful for your departure as well. Thank you for choosing us, and we hope to welcome you back for another layover in the future!
by A traveller
Posted Sep. 19, 2024 on Expedia
Na
by A traveller
Posted Sep. 17, 2024 on Expedia
Close to airport. Great room but they didn’t deliver promised crib
Comment from Hotel Management
Sep. 18, 2024 by Natasha, Hotel Management
Dear Rebecca, Thank you for your feedback!We’re glad to hear you enjoyed your room and found our location convenient for the airport. However, we sincerely apologize for not delivering the promised crib. We understand how important this is for your comfort, and we’ll be sure to address this with our team to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a better experience next time!Best regards,
by A traveller
Posted Sep. 14, 2024 on Expedia
Comment from Hotel Management
Sep. 15, 2024 by Maria, Hotel Management
Thank you very much for your wonderful review on your recent stay with us. We are glad to hear you enjoyed your stay and we really appreciate all feedback. Thank you very much for your stay at our apartment hotel.
by A traveller
Posted Sep. 13, 2024 on Expedia
Upon arrival when entering our room it smelled so disgusting that I had to call to see if the staff had any spray to make the room smell better( someone had just gone to the bathroom) after 29 minutes someone showed up with spray which was nice. There was no communication with the front desk no one to talk to regarding our breakfast we paid $17 per person. There was a sign that breakfast would be served between 5-10. For what we paid for we were disappointed. Their assortment looked as if they had left it overnight as it was very stale and old looking. I have had many continental breakfast but this was so horrible. This place even had a jail cell, no kidding!!! I should’ve taken a picture. This was a disappointing end to our last night in Iceland. I would highly advise anyone who is looking for a room near the airport to look somewhere else. They even had limited parking as they shared the parking with airport parking. Unbelievable!!!!! Stay away from this one!!!
Comment from Hotel Management
Sep. 15, 2024 by Maria, Hotel Management
Dear Geri,The prison cell is an attraction for our guests and it is very popular, we do not rent it for a stay. We are available for our guests 24/7 although our guesthouse is a self-service check-in. Our breakfast is prepared every morning and it is fresh.
by A traveller
Posted Sep. 9, 2024 on Expedia
Just avoid it. Pay little bit more and stay at proper place. This is hostel like set up.
Comment from Hotel Management
Sep. 10, 2024 by Maria, Hotel Management
Thank you for feedback, we take our guests comfort very seriously. Unfortunately on this occasion we did not hear from you while you were staying with us, hence we did not know you were having issues. On that note I would like to inform our future guests that if there is anything that needs our attention when arriving to the apartment please let us know and we will make sure it is attended to. You can always send us an email or call us from the lobby phone. Despite your feedback, we do hope that we are able to welcome you back to experience a more positive visit.
by A traveller
Posted Sep. 7, 2024 on Expedia
Clean and good place to just sleep the night if you have an early morning flight the next day
Comment from Hotel Management
Sep. 8, 2024 by Kind regards,, Hotel Management
Dear Dan, thank you for choosing to stay with us and we hope to welcome you back again in the future!
by A traveller
Posted Aug. 27, 2024 on Expedia
All was basic and fine, service was nice and helpful.
Comment from Hotel Management
Aug. 29, 2024 by Marie, Hotel Management
Dear Amikam,Thank you for your feedback! We're pleased to hear that you found everything to be basic but satisfactory and that our service was nice and helpful. We hope to welcome you back for another pleasant stay!Best wishes,
