Note fondée sur 167 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
1st room had a very bad smell. Desk clerk was very nice and offered another room immediately, that one had no particular smell. However, it’s obvious that the cleaning is poorly done or not at all, bathroom sink and shower are terrible, we didn’t even dare sit on the sofa with the stains!!! Loud noises coming from somewhere inside the building until late at night and beginning early morning.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stephane,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the initial room and cleanliness standards. Your feedback is crucial, and we're addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate your patience and understanding.Sincerely, Hotel Manager
par Mario de Quebec
Publié le 19 févr. 2016 sur Hotels
Une bonne nuit après une longue route nord sud.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Easy check in. However check out we couldnt get a cup of fresh coffee. Our coffee pot was broken and i asked thebladythat wouldnt get iff her phone if she had a fresh pot of coffee and she said she doesnt make a fresh pot until 4am
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jay,Thank you for your feedback. We're glad to hear the check-in process was easy, but we sincerely apologize for the inconvenience you faced at check-out regarding the coffee. That’s not the service we aim to provide, and we will address this with our team to ensure better availability in the future. We hope to provide a better experience next time!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic 10 out of 10 review! We’re thrilled to hear you had such a great experience. We can’t wait to welcome you back!Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Theresa, Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelley,Thanks for your great feedback. It is delightful to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager
par un voyageur
Not perfect. But okay
Publié le 8 août 2024 sur HotelsEveryone was friendly. However there was a few mix-ups with my room. Including someone was given a key to access my room which scared my kids. The bed Squeaks crazy which woke me up even if i was just turning in my sleep. There was food in the fridge.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We're glad you found our staff friendly, but we sincerely apologize for the mix-up with your room and any distress it caused your family. We're also sorry to hear about the issues with the bed and the leftover food in the fridge. Your feedback is valuable, and we’ll address these concerns with our team to prevent future occurrences. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
This property has no business being on any booking site. We booked and paid for two days through Expedia. The staff approached our employee and told her she had 1 hours to leave on the first day of the reservation because the manager only wants weekly or walk-in bookings. He will not honor daily reservations. When questioned, the manager stated he needed the room free for those types of reservations. He screamed at our person when she questioned the eviction, then threatened to call the police when she tried to present her reservation confirmation. She was evicted and forced to move into her car until another reservation could be found and booked. Customer service and failure to fulfill the obligation of a paid reservation, for no reason other than greed, makes this property a ZERO.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicole,We deeply regret the distressing experience your employee encountered. Our team strives to provide excellent service, and this incident falls far short of our standards. We are addressing this serious issue internally to ensure it never happens again. We apologize for the unacceptable behavior and inconvenience caused. Your feedback is crucial, and we are taking immediate steps to rectify this situation. Sincerely, Hotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear larry,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Door to fitness room was open, unlocked all the time, including all night.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julie,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
