Note fondée sur 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
1st room had a very bad smell. Desk clerk was very nice and offered another room immediately, that one had no particular smell. However, it’s obvious that the cleaning is poorly done or not at all, bathroom sink and shower are terrible, we didn’t even dare sit on the sofa with the stains!!! Loud noises coming from somewhere inside the building until late at night and beginning early morning.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Stephane,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the initial room and cleanliness standards. Your feedback is crucial, and we're addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We appreciate your patience and understanding.Sincerely, Hotel Manager
par Mario de Quebec
Publié le 19 févr. 2016 sur Hotels
Une bonne nuit après une longue route nord sud.
par un voyageur
Not perfect. But okay
Publié le 8 août 2024 sur HotelsEveryone was friendly. However there was a few mix-ups with my room. Including someone was given a key to access my room which scared my kids. The bed Squeaks crazy which woke me up even if i was just turning in my sleep. There was food in the fridge.
Commentaires de Gestion de l’hôtel
9 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience. We're glad you found our staff friendly, but we sincerely apologize for the mix-up with your room and any distress it caused your family. We're also sorry to hear about the issues with the bed and the leftover food in the fridge. Your feedback is valuable, and we’ll address these concerns with our team to prevent future occurrences. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 18 juill. 2024 sur Expedia
This property has no business being on any booking site. We booked and paid for two days through Expedia. The staff approached our employee and told her she had 1 hours to leave on the first day of the reservation because the manager only wants weekly or walk-in bookings. He will not honor daily reservations. When questioned, the manager stated he needed the room free for those types of reservations. He screamed at our person when she questioned the eviction, then threatened to call the police when she tried to present her reservation confirmation. She was evicted and forced to move into her car until another reservation could be found and booked. Customer service and failure to fulfill the obligation of a paid reservation, for no reason other than greed, makes this property a ZERO.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Nicole,We deeply regret the distressing experience your employee encountered. Our team strives to provide excellent service, and this incident falls far short of our standards. We are addressing this serious issue internally to ensure it never happens again. We apologize for the unacceptable behavior and inconvenience caused. Your feedback is crucial, and we are taking immediate steps to rectify this situation. Sincerely, Hotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear larry,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Door to fitness room was open, unlocked all the time, including all night.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Julie,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
par un voyageur de Richburg
Publié le 4 juill. 2024 sur Expedia
Shower did not work properly hot water did not work did not get to shower before checking out
Commentaires de Gestion de l’hôtel
5 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Essence,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the hot water in your shower. We understand how important a comfortable shower is, especially before checking out. Your comments have been shared with our maintenance team to ensure this issue is addressed immediately. We hope you’ll give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Manager
par un voyageur
Publié le 30 juin 2024 sur Expedia
Muy bien
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Eduardo,Thank you for taking the time to write a review in regards to your recent stay at our hotel. We appreciate your feedback and are delighted to hear you say 'Good hotel'. We look forward to welcoming you back real soon!Sincerely, Hotel Manager
par un voyageur
Publié le 24 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Luvenia C,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
