Note fondée sur 329 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Close to highway
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Richard, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Jackson - Richland. It is so rewarding to read that you enjoyed the convenience our location brought to your travels. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 sept. 2024 sur Expedia
They did not have a room with 2 beds for me.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Bobby,The staff and at the RED ROOF INN & SUITES JACKSON - RICHLAND appreciate your feedback after your experience. I was truly sorry to read of the hinderance you faced. In the future you may call the property prior to booking to check on availability. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Hotels
par un voyageur
Publié le 31 août 2024 sur Hotels
Swimming pool closed
par un voyageur
Publié le 24 août 2024 sur Expedia
Pool out of service, no complimentary breakfast
Commentaires de Gestion de l’hôtel
27 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Dakotah,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN AND SUITES JACKSON - RICHLAND. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. However, I sincerely apologize for the situation you mentioned regarding the pool and breakfast. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Laura,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN AND SUITES JACKSON - RICHLAND and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Lakisha, We at the RED ROOF INN AND SUITES RICHLAND are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
I appreciate the time that you took to share your sentiments with us, Jamie. Our team at the Red Roof Inn & Suites Richland appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 juill. 2024 sur Expedia
The check in process took a little time. The lady behind the desk (possible owner) doesn't have a pleasant demeanour.
There were dead silverfish underneath the table in my, dead spiders on the floor and the sink stand was broken. The body wash did not dispense! Mot unsettling was my bed covers were stained, the sheets had large dark spots. When I brought it to the attention of the lady. She acted as if it was nothing, stated its OK they are all clean. Finally I convinced her to replace them. Which she did.
Based off these things alone-no more Red Roof Inn for me!
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Kenneth,The team and I at the RED ROOF INN AND SUITES RICHLAND appreciates your feedback after your recent visit with us. It was regrettable to read of your displeasures. You indicated the front desk staff had an unpleasant demeanor, the bed covers were stained, the sink stand was broken and you encountered pests. At Red Roof, we work alongside trained professionals who treat the property for pest related issues conforming with industry standards. Rest assured your comments will be shared with management so the necessary actions can be taken. We want you to have confidence in our ability to prevent similar problems in the future. Please note that we valued you as our guest very much and appreciated your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Richland and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future!Sincerely,SaneshaRed Roof Management RediResponse Specialist
