Ratings based on 1,162 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 12, 2024
Made a reservation while driving from NJ to stay at Best Western Plus. Says it had an 8.8 rating which is probably correct as it looked like a nice place, but when I walked into the first room, there was a roach crawling on bed. Second room, one in the shower. Didn’t even put my bags down. I bugged outta there and decided to keep driving. Nasty. Hotel manager issued a refund for a “non-refundable” reservation through Expedia given the circumstances.
I was warned by people that many hotels in Georgia and SC were infested. I think I’ll drive through those states from now on. Girl at the front desk was excellent.
Comment from Hotel Management
Nov. 13, 2024 by Front Desk Manager, Hotel Management
Thank you for sharing your feedback. We deeply regret that your experience was not up to the standards we strive to provide. The presence of insects in your room is certainly concerning, and we sincerely apologize for the discomfort it caused. Please understand that we take this matter very seriously and will ensure that that our pest control measures are effective and that this doesn’t happen again. We’re glad to hear the front desk staff was helpful. Your feedback helps us improve, and we hope you’ll consider giving us another chance in the future. Safe travels, and again, we apologize for the inconvenience.
by A traveller
Posted Aug. 26, 2024 on Expedia
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Comment from Hotel Management
Aug. 26, 2024 by Front Desk Manager , Hotel Management
Melissa, we’re delighted to hear that you had a positive experience overall. If there’s anything specific that could have made your stay perfect please let us know. Your insights are valuable to us as we strive to improve and provide the best possible stay for our guests. We look forward to welcoming you back
by A traveller
Posted Aug. 25, 2024 on Expedia
Glad to have chosen Best Western Plus Richmond Hill Inn over others in the area. Everything was spot on. Employees were very helpful and kind. Would gladly recommend to anyone looking for a place in the area.
Comment from Hotel Management
Aug. 26, 2024 by Front Desk Manager , Hotel Management
Caesar, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience and that our team made a positive impression. We always strive to leave guest with a positive and unique experience. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to the area!
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Front Desk Manager , Hotel Management
Christopher, thank you for taking the time to provide your feedback. We’re sorry to hear that your experience didn’t meet your expectations. If you’re open to it, we’d love to learn more about what went wrong so we can improve. Please feel free to reach out to us directly with any specific concerns. We hope to have the opportunity to make things right and offer you a better stay in the future.
by A traveller
Posted Aug. 22, 2024 on Expedia
Great location, breakfast and service very nice, rooms clean and spacious. Only downside was that the elevator was out of order during our visit, and the hotel walls aren’t very soundproof. But affordable and fine for a one night visit or stopover.
Comment from Hotel Management
Aug. 23, 2024 by Front Desk Manager, Hotel Management
Good morning Mike, Thank you so much for your feedback! I apologize for the inconvenience caused by the elevator being out of order and the noise issues. However I'm thrilled to hear that you enjoyed the location, breakfast, and service, as well as the cleanliness and spaciousness of the rooms. Your comments are invaluable, and we’re working on improving these aspects to enhance our guests’ experiences. We hope to have the opportunity to welcome you back for an even better stay in the future!
by A traveller
Posted Aug. 22, 2024 on Expedia
Clean! Modern!
Comment from Hotel Management
Aug. 23, 2024 by Front Desk Manager, Hotel Management
Good morning Renata, Thank you for the fantastic review! We're thrilled to hear you found everything clean and modern. We look forward to welcoming you back soon for another great stay!
by A traveller
Posted Aug. 21, 2024 on Expedia
Just needed a place to sleep for a few hours. Told staff it would be late arrival had everything ready when I walked in.
Comment from Hotel Management
Aug. 22, 2024 by Front Desk Manager, Hotel Management
Good morning Thomas, Thank you for taking the time to share your feedback. We’re glad to hear that our staff had everything ready for your late arrival and that you were able to get the rest you needed. We strive to make every guest’s stay as convenient and comfortable as possible. If there's anything more we could have done to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Aug. 12, 2024 on Hotels
Hotel is well kept but dated.
Comment from Hotel Management
Aug. 12, 2024 by Front Desk Staff, Hotel Management
Hi, Thank you for your feedback. I am pleased to hear that you found the hotel well-maintained. I will ensure that your suggestion regarding renovations is forwarded to our upper management for their consideration.
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Front Desk Staff, Hotel Management
Good morning Larry, Thank you so much for your feedback! We're thrilled to hear that you had a positive experience. If you have any suggestions or specific areas where you think we could improve, we'd love to hear them. Your insights are invaluable in helping us enhance our service. I hope we have the opportunity to welcome you!
by A traveller
Posted Aug. 12, 2024 on Expedia
Friendly staff and great location but few details about maintenance like wet carpet around the A/C unit and stuck shower faucet.
I'll consider coming back if the room's conditions improve
Comment from Hotel Management
Aug. 12, 2024 by Front Desk Staff, Hotel Management
Raquel, Thank you for your feedback and for highlighting the positives of our friendly staff and great location. I’m glad to hear you enjoyed those aspects of your stay. I’m sorry to learn about the maintenance issues you experienced with the wet carpet and stuck shower faucet. This is certainly not the standard we aim for, and we’re addressing these concerns to ensure they are resolved promptly. We’d love to have another opportunity to provide you with a better experience in the future.
