Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Room was booked with a lake view, which actually was a cost upgrade. View was of the restaurant, indoor pool and meeting room's ROOF AND AC UNITS.
Not cool.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Greetings Thank you for choosing Four Points by Sheraton Richmond! We apologize for any inconvenience and dissatisfactory experience you may have had during your stay with us. Please let us know what we can do to provide better service. We would love the opportunity to host you again.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Thank You for choosing us! Safe travels and see you next time!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Thank you for choosing us! Safe travels and see you next time!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Thank you for choosing Four Points Richmond Sheraton! We are glad you enjoyed your stay with us! Safe travels and see you next time!
par un voyageur
Publié le 19 sept. 2024 sur Hotels
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Accessibility to dining and shopping
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay with us. Thank you for choosing Four Points Richmond by Sheraton! We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Domonique H. Front Desk Supervisor, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed your stay with us. Thank you for choosing Four Points Richmond by Sheraton! We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Markica, Gestion de l’hôtel
Greeting Kim, My apologies we did not meat your expectations. Can you give a little more detail on your experience. How could we have gotten all 5 stars. Please let us know so that we can better service our guest.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Hotel was okay, but did not exceed my expectations. Furniture in the room was old outdated and falling apart. Bed was comfortable and made our one night stay relaxing. I likely would not book again with this hotel.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Dear Anonymous,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Domonique Hargrove Front Desk Supervisor, Gestion de l’hôtel
HelloMany thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations and we look forward to serving you again! Safe travels and see you next time!
