Note fondée sur 506 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 nov. 2024
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Room had a musty smell. Breakfast was unremarkable.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Not a good guest experience. I DO NOT RECOMMEND STAYING AT THIS HOTEL.
The hotel has a pleasing appearance; however, the management staff is highly unprofessional. The MOD during my stay was rude and abrasive. Prior to my arrival, the Mgr. On Duty phoned me to ask my arrival ETA, but actually HUNG UP as I was replying to her and attempting to get addl. info. My room's "blackout drapes," which were denoted as amenities online, WOULD NOT CLOSE (*I have photos & video), and the light negatively impacted my ability to get to/stay asleep.
At checkout, I was told the hotel's GM would "be at work on Monday," so I left my contact info. w/the same MOD & desk staff, w/a request that the hotel's GM contact me ASAP. After 3 days (a TUES.), I had not been contacted by the GM, so I emailed her my concerns/complaint about my room, guest experience & the unprofessional MOD; I received an automated email reply in which the GM noted, "I am on vacation and will be out of the ofc through Monday" (actually the day before?!). 2 days later, I contacted IHG Hotel's Corporate HQ to formalize my complaint and request the name/contact info. of the hotel GM's immediate supervisor (not given). I was redirected to the original GM, who sent me a 2nd email: "...Please allow me the opportunity to review your reservation and stay, and then get back to you in detail."
One week (7 days) later, I STILL have yet to have that GM "get back to me," or provide me w/any of the info. that I requested.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Building is a little outdated room was not that clean . Dust behind the wall stains on the walls . Refrigerator was dirty as well including bath tub.
House keeping took out trash but didn’t refill the tissue or bring more towels , or even make the bed.
Elevator broke so I had to come down two flights with all my luggage , very upset with that . Elevator was slow.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Fatal
par un voyageur de N Chesterfield
Publié le 24 août 2024
The breakfast was very nice.
par un voyageur de GLOUCESTER POINT.
Publié le 22 août 2024 sur Expedia
Great property, but a bit hard to get to.
par un voyageur
Publié le 19 août 2024 sur Expedia
I loved all the trees surrounding the property. Beautiful, peaceful and safe.
