Note fondée sur 765 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Very clean, prompt staff service, location easily accessible and quiet
Commentaires de Gestion de l’hôtel
31 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you so much for your excellent review! We're delighted to hear that you had a great stay with us. Your kind words mean a lot to our team, and we can’t wait to welcome you back to La Quinta Inn & Suites by Wyndham Richmond-Sugarland soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Im not writing a review
Commentaires de Gestion de l’hôtel
28 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you immensely for your excellent review! We are absolutely thrilled to hear that you had a fantastic experience during your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland.Your kind words mean the world to us and serve as a tremendous source of motivation for our team. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded with you.If there's anything specific that made your stay stand out or any preferences you'd like us to note for your future visits, please feel free to share. We're here to ensure that every stay with us is as excellent as the last.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We look forward to the pleasure of welcoming you back for another incredible experience!Sincerely,
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you your excellent review! We are absolutely thrilled to hear that you had a fantastic experience during your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland.Your kind words mean the world to us and serve as a tremendous source of motivation for our team. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded with you.If there's anything specific that made your stay stand out or any preferences you'd like us to note for your future visits, please feel free to share. We're here to ensure that every stay with us is as excellent as the last.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We look forward to the pleasure of welcoming you back for another incredible experience!Sincerely,
par un voyageur
Publié le 19 août 2024 sur Expedia
The power and electricity went out there was no air conditioning no hot water and I was literally sweating in a dark room. The hotel refuses to give any kind of compensation for this and wants to charge me the full rate even though they failed and they're responsibility to provide the amenities that they advertise such as air conditioning, and electricity. This was the worst hotel experience I have ever had, and the La Quinta management refuses to correct the situation. This hotel should have a generator but it does not. It is not my fault that they fail to meet their obligations and responsibilities. Now I am stuck paying full price for a room that had no air conditioning no electricity and no hot water. The situation is absolutely absurd and ridiculous and neither the La Quinta hotel or Expedia are willing to do anything about it.
Commentaires de Gestion de l’hôtel
20 août 2024 par Kim Patel, Gestion de l’hôtel
I would like to extend my sincerest apologies for the experience you had during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. It deeply concerns us to hear that your expectations were not met, and we understand the frustration and inconvenience this may have caused you.Please know that we take your feedback very seriously, and we are taking immediate steps to address the issues you've raised. Our goal is to ensure that every guest feels valued and well taken care of, and we regret that we fell short in your case.Once again, please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to have the chance to regain your trust in the future.Best regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
The room was clean not properly stocked. There was a used dirty towel in the shower. There was only 2 sets of towels for four people. At the first desk, there was a sign stating low on staff so daily room clean for guest staying multiple nights was not available. My granddaughter was looking forward to swimming in the pool but sign was posted that it was not available. Due to convenience to the attractions in the area, I would possibly stay again
Commentaires de Gestion de l’hôtel
19 août 2024 par Kim Patel, Gestion de l’hôtel
We would like to sincerely apologize for the experience you had during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We deeply regret that we did not meet your expectations, and we take your feedback very seriously.Please know that your concerns have been heard, and we will thoroughly investigate the issues you encountered. Our goal is to provide each guest with a comfortable and enjoyable stay, and we are disappointed that we fell short in your case.We understand that this experience may have affected your trust in our hotel, but we genuinely hope that you will consider giving us another chance to make it right. We are committed to improving our services based on your feedback and ensuring that such issues do not occur in the future.Once again, please accept our sincerest apologies for any inconvenience caused. We value your feedback and appreciate you bringing these matters to our attention. We truly hope to have the opportunity to regain your trust and provide you with a much-improved experience.Best regards,
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you for sharing your outstanding review of your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We are absolutely thrilled to receive such a glowing and positive feedback.It brings us immense joy to know that you had a truly exceptional experience during your time with us. Our team works diligently to provide the highest level of service and create memorable moments for our guests, and your feedback serves as a testament to their dedication.We are delighted that we were able to exceed your expectations and make your stay with us a memorable one. Your kind words are truly appreciated, and we will certainly pass on your compliments to our entire team. They will be delighted to know that their efforts made such a positive impact on your stay.We would be honored to welcome you back in the future and provide you with another unforgettable experience. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are just as exceptional as this one.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for your remarkable review. We greatly value your support and look forward to serving you again soon.
par un voyageur
Publié le 12 août 2024 sur Hotels
It’s was on-brand. The only complaint was the odor in the hall way was of mildew and the predictability of cleaning service was all over the place.
Commentaires de Gestion de l’hôtel
12 août 2024 par Kim Patel, Gestion de l’hôtel
We sincerely apologize for any dissatisfaction you experienced during your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. Your feedback is crucial to us, and we genuinely regret that we did not meet your expectations.We take your concerns seriously and want to assure you that we are investigating the issues you raised. Our goal is to provide exceptional service and a comfortable environment for all our guests, and we are committed to addressing the areas where we fell short.We understand the importance of your satisfaction, and we want to assure you that we are taking immediate steps to address the issues you've highlighted. We value your patronage and sincerely hope to have the chance to regain your trust in the future.Thank you for bringing these matters to our attention, and we appreciate your understanding.Best regards,
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you so much for taking the time to leave us this incredible review! We are absolutely thrilled to hear that your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland exceeded your expectations.It's our pleasure to know that you enjoyed our services and amenities. Your positive feedback is truly energizing for our entire team, and we are honored to have contributed to making your experience memorable.We genuinely appreciate your kind words and the trust you've placed in us. We look forward to welcoming you back for another exceptional stay. If there's anything specific you loved or any way we can further enhance your next visit, please let us know.Thank you again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for sharing your outstanding experience with us!Best regards,
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Everyone was nice.. went eat constantly cleaning, set in lobby constantly cleaning. Breakfast was eggs sausages potatoes, waffles and oat meal cereal and of course toast bagels biscuits, indoor pool I love..so we will be back..
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Kim Patel, Gestion de l’hôtel
Thank you immensely for your excellent review! We are absolutely thrilled to hear that you had a fantastic experience during your stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland.Your kind words mean the world to us and serve as a tremendous source of motivation for our team. Providing exceptional experiences for our guests is our top priority, and we're delighted to know that we succeeded with you.If there's anything specific that made your stay stand out or any preferences you'd like us to note for your future visits, please feel free to share. We're here to ensure that every stay with us is as excellent as the last.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We look forward to the pleasure of welcoming you back for another incredible experience!Best regards,
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Kim Patel, Gestion de l’hôtel
Thank you for sharing your outstanding review of your recent stay at La Quinta Inn & Suites by Wyndham Richmond-Sugarland. We are absolutely thrilled to receive such a glowing and positive feedback.It brings us immense joy to know that you had a truly exceptional experience during your time with us. Our team works diligently to provide the highest level of service and create memorable moments for our guests, and your feedback serves as a testament to their dedication.We are delighted that we were able to exceed your expectations and make your stay with us a memorable one. Your kind words are truly appreciated, and we will certainly pass on your compliments to our entire team. They will be delighted to know that their efforts made such a positive impact on your stay.We would be honored to welcome you back in the future and provide you with another unforgettable experience. Should you need any assistance or have any special requests, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are just as exceptional as this one.Thank you once again for choosing La Quinta Inn & Suites by Wyndham Richmond-Sugarland and for your remarkable review. We greatly value your support and look forward to serving you again soon.
