Note fondée sur 378 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Malpropreté salle de bain et draps sales
Publié le 16 juin 2014 sur HotelsNous allons définitivement ne plus réserver cet hôtel. Malpropreté générale de la chambre, mauvaise odeur, pas aéré .avons réserve 2 nuits, donc 2 chambres différentes. La première, draps sales, déjà utilisés, oreillers d mauvaise qualité. 2 e chambre mieux équipée, plus moderne, mais pas très propres au niveau du plancher et des murs, coulisses sales dans la salle de bains et poils.
par un voyageur
Publié le 13 août 2024 sur Expedia
When I stayed here, it was terrible. When I first got to my room, I was immediately met with a roach in the bathroom. When I went down to inform the front desk about it, I was met with a reluctant front desk worker who acted as if I should ignore the roach and continue staying in my room. She then asked me if I wanted a new room, to which I agreed.
Upon entering the new room, I was met again by another roach on the ground. At this point, I was done moving my things and didn't feel like dealing with the front desk, so I just killed it and moved on. Luckily, there was not another roach in sight for the rest of my time there. But the conditions of this lobby are abysmal. All the hallways are super hot and smell like smoke. Even the nonsmoking rooms smell intensely of smoke because they put their smoking rooms right beside nonsmoking rooms. One day, as I was leaving to go to the amusement park as, I was entering the lobby. I was met with a wall of bugs flying around, and I had to swat my way through the lobby while the employees watched me.
On top of that I was almost walked in on twice. Luckily, I used the door stop, or else I would have been walked in on while I was sleeping. I ended up checking out early due to the hotel and room conditions.
Commentaires de Gestion de l’hôtel
20 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Spencer,Thank you for bringing this to our attention. We are committed to ensuring a clean and comfortable environment for our guests. Please contact us if you have any further concerns. Maz K.#Team6
par un voyageur
Publié le 11 août 2024 sur Expedia
Disgusting room that smelled like old cigarettes and made me feel like i was gonna come back with bed bugs. Literal holes in the walls in thr hallways, what looked like blood stains on the carpet in the hallway. We didnnt even stay, ee checked out immediately and went elsewhere.
Commentaires de Gestion de l’hôtel
16 août 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
par un voyageur
Publié le 4 août 2024 sur Expedia
Expedia promised be a certain type room that was not available when I arrived. Instead I was directed to see if another room that may or may not have someone in it was good enough. Since it was late at night and I needed a place to sleep, but it was barely clean and looked to be under repairs with no fixtures over the lightbulbs above the bed and splotches on the wall.
Commentaires de Gestion de l’hôtel
6 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Rosanne,We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations.Maz K.#Team6
par un voyageur
Publié le 4 août 2024 sur Expedia
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Customer service is Amazing
Commentaires de Gestion de l’hôtel
2 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Natalie #Team6
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Shawn, Thank you for taking the time to share your experience with us. We appreciate your input and hope to provide a five-star experience for all our guests. If there is anything specific you feel we could improve upon, please do not hesitate to contact us.Natalie #team6
par un voyageur
Publié le 2 juill. 2024 sur Expedia
par un voyageur
Publié le 18 juin 2024 sur Expedia
I liked the location but there were no ice buckets.. no extra clean small trash bags at the front desk so i could even use one to get ice.. the carpet in the hallway was seriously gross and the poor front desk person was had to work in a building with no AC.. only the rooms had it
Commentaires de Gestion de l’hôtel
19 juin 2024 par Nancy Y., Gestion de l’hôtel
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
par un voyageur
Publié le 15 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Nancy Y., Gestion de l’hôtel
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
