Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par Guest Relations Specialist, Gestion de l’hôtel
Your feedback is valuable to us because we are constantly looking for ways to improve the guest experience at our hotel. We appreciate your comments about our hotel. Please come back to see us.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
After reading some of these petty reviews it proves to me that people will complain about anything. If you believe you should be treated like royalty then spend your money like royalty and stay at a Hilton for $200.00 a night.
I travel all over the country and stayed at this motel for several weeks on two different occasions, had zero issues, and would definitely stay here again if I’m ever back in Richmond. I stayed at two other motels close to the same rate before finding this one and it was by FAR the best. If you’re on a budget and looking for a place to stay in Richmond, don’t waste your time with the other motels with the similar rates.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jeffery,We appreciate you sharing your positive experience during your stay at our motel. It's rewarding to hear that you found our establishment to be the best among your recent travels. Should your adventures bring you back to Richmond, we will be more than happy to welcome you again.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I always stay here when I’m in town for work. The staff is great and the rooms are extremely nice and clean. I will continue to stay each time because it’s affordable too.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kyle,We are delighted to hear that you find our staff great and appreciate our clean, nice rooms. We look forward to welcoming you back on your future trips to town for work.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Breakfast was very limited. Disappointing
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer, We appreciate your feedback regarding the breakfast offerings and will share it with our team for further review and potential improvements. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello teri, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to share any specific feedback you may have regarding your stay. We value your input and hope to have the opportunity to improve your impression of our hotel.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
There was no power at the hotel. We were not allowed to check in. The hotel told us to call Expedia to get our refund. I called Expedia and the agent would not give me a refund. Worst experience with your company. All I wanted was my refund because the hotel I booked had no power and would not let me and my child check in. I will never book anything from Expedia and not will my family.
Lisa Gardner
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Lisa, We're sorry to hear about the inconvenience during your recent stay. For concerns regarding refunds, we recommend reaching out to management directly for further assistance. We appreciate your feedback and apologize for any disappointment caused.
par un voyageur de Ellsworth
Publié le 28 sept. 2024
We have stayed at this particular hotel before and had a good experience, however, last night was so different. The building lost power shortly after arriving due to a storm. We opted to wait a while to see if it would be restored and went on to dinner. Upon returning back, we were told there was no power on this side of the highway for a large section of businesses and that the hotel was at the mercy of the power company as to when it would be repaired. Thinking it might be just a couple of hours, we stayed. At 11:30, my husband left the building to go to the car and found this hotel was the only one without electricity. He quickly made arrangements at the next place down the street and we left. As we asked about any kind of restitution, we were met with a shrug and a comment that we would have to contact the manager, who we found out was the clerk’s mother. This property was completely unprepared for a power outage…no backup generators or other offers. Needless to say, that was our last stay.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello SUEANNE,We apologize for your recent experience and inconvenience due to the power outage. We understand your frustration and any inconvenience this may have caused. Your feedback is important to us, and we will address the issue to ensure such situations are managed better in the future. Thank you for bringing this to our attention, and we do encourage you to reach out to the management team directly for further assistance.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Please fix door handles
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Robert,We appreciate your feedback regarding the door handles and will forward your comments to the appropriate department for further review and improvements. We apologize for any inconvenience this may have caused during your stay and hope to welcome you back in the future for an enhanced experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Outside was not inviting room was terrible stains, open vent fan in bathroom no cover, chair all ripped up musty smell. Not worth the money move on to a better place. I do not recommend at all. Wish I could have gotten a refund
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Leland, We regret to hear about your experience and appreciate your feedback. We encourage guests to reach out to our management directly with any concerns during their stay. Our team is always available to address any issues promptly and make improvements to enhance our guests' experiences in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Leticia,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us as we continuously strive to improve our guests' experiences.
