Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2022 par Guest Relations Specialist, Gestion de l’hôtel
Your feedback is valuable to us because we are constantly looking for ways to improve the guest experience at our hotel. We appreciate your comments about our hotel. Please come back to see us.
par un voyageur de Ellsworth
Publié le 28 sept. 2024
We have stayed at this particular hotel before and had a good experience, however, last night was so different. The building lost power shortly after arriving due to a storm. We opted to wait a while to see if it would be restored and went on to dinner. Upon returning back, we were told there was no power on this side of the highway for a large section of businesses and that the hotel was at the mercy of the power company as to when it would be repaired. Thinking it might be just a couple of hours, we stayed. At 11:30, my husband left the building to go to the car and found this hotel was the only one without electricity. He quickly made arrangements at the next place down the street and we left. As we asked about any kind of restitution, we were met with a shrug and a comment that we would have to contact the manager, who we found out was the clerk’s mother. This property was completely unprepared for a power outage…no backup generators or other offers. Needless to say, that was our last stay.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello SUEANNE,We apologize for your recent experience and inconvenience due to the power outage. We understand your frustration and any inconvenience this may have caused. Your feedback is important to us, and we will address the issue to ensure such situations are managed better in the future. Thank you for bringing this to our attention, and we do encourage you to reach out to the management team directly for further assistance.
par un voyageur
Publié le 25 août 2024 sur Expedia
The elevator license was expired, dirty floors and not good breakfast food .
Commentaires de Gestion de l’hôtel
28 août 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us and will be shared with the team for necessary improvements. Our top priority is to ensure all facilities and services meet our guests' expectations. If you have any further concerns, please reach out to our management team directly.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Kimberly,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another exceptional stay.
par un voyageur
Publié le 21 août 2024 sur Expedia
We stayed here last year, renovations are still going on! Could it be an excuse to offer less amenities to guest?
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Elizabeth,We apologize for any inconvenience caused by our renovations. We aim to provide a better experience for our guests in the future. Your feedback is valuable, and we appreciate your understanding during this transition period.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Susan, We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please don't hesitate to reach out to us so we can address them accordingly. Your input is valuable to us as we strive to enhance our guests' satisfaction.
par un voyageur
Publié le 12 août 2024 sur Expedia
Not very clean. Had a broken jacuzzi in the room which is broken and dirty.[ not part of the booking] Minimal breakfast option.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Dintu, We regret to hear your experience did not meet expectations. We appreciate you sharing this feedback with us as it helps us improve our services for future guests. Should you wish to discuss your stay further, please feel free to contact our management team directly.
par un voyageur
Publié le 11 août 2024 sur Expedia
Very close to the interstate, it was perfect for what we needed. Beds were very comfortable.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Elaine,We're glad to hear you found our location convenient and enjoyed the comfortable beds during your stay. Your feedback is appreciated and we hope to welcome you back in the future.
par un voyageur
Tv did not work pool was closed
Publié le 10 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Lynn, We appreciate you choosing to stay with us. If there is anything we can assist you with, please feel free to contact us directly. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 9 août 2024 sur Expedia
The hallways and rooms have visible and plenty mold and dust. The furnishings were worn in my room. The shower curtain had would appear to be dry blood on them. One of the lamps by the bedside had dead bug remnants. There were large cracks in the wall and you could hear too clearly sounds from the next-door room.
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Carla,We appreciate you taking the time to share your feedback with us. We value all guest comments and will make sure to address these concerns with our team to ensure a more pleasant stay for future guests. Our priority is always to provide a comfortable and enjoyable experience for all our guests.
