Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Melvina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond - Airport/ Sandston and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Top tier customer service
Publié le 13 sept. 2024 sur HotelsI enjoyed my stay. Ive stayed before the renovation and franchise change. The housekeepers were very pleasant and the African American receptionist was very well spoken and very courteous and she was was very patient when I had to run to the store to get money to pay for an extension.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Carmella, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND - AIRPORT/ SANDSTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the pleasant staff. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for sharing your 5/5 rating with us, Kahlif. Our staff at the Red Roof Inn Richmond - Airport/ Sandston was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
I love how quiet it was on a weekend
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Leslie,Thank you for taking the time to write a review of your stay at the RED ROOF INN RICHMOND - AIRPORT/ SANDSTON. I am happy you loved how quiet our hotel was even though it was the weekend. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Clean near shopping plaza
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Red Roof Inn Richmond Management, Gestion de l’hôtel
Dear Bobbie,Thank you for your positive review! We're glad you enjoyed the cleanliness and the convenience of being near the shopping plaza. We hope to welcome you back soon!Thank You,Red Roof Inn Richmond Management
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Ronnie. The staff at the RED ROOF INN RICHMOND - AIRPORT SANDSTON and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Hi Rachel,We are sorry you had a less than satisfactory experience, prompting your 2/10 rating following your stay at the Red Roof Inn Richmond - Airport/ Sandston. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
The front desk staff was nice. The room was updated and comfortable.
Commentaires de Gestion de l’hôtel
18 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Rachel, Thank you for telling us about your stay at the Red Roof Inn Richmond - Airport/ Sandston. I am glad you found our staff to be nice and our updated and comfortable room was to your liking. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 14 août 2024 sur Expedia
1/4 roll of toilet paper in the room. Went to the front desk to get more. Sign says back in 5. Waited 10, no luck. Found someone the next day.
Commentaires de Gestion de l’hôtel
15 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Stephen. The staff and I at the Red Roof Inn Richmond - Airport/ Sandston appreciate your 3/5 score following your stay. However, you stated that the toilet paper situation and you not being able to get through to a staff member hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Victor, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RICHMOND - AIRPORT SANDSTON and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
