Ratings based on 6 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
2.5 Service & staff
2.3 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 16, 2024 on Hotels
The front desk staff was nice. The room was updated and comfortable.
Comment from Hotel Management
Aug. 18, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Rachel, Thank you for telling us about your stay at the Red Roof Inn Richmond - Airport/ Sandston. I am glad you found our staff to be nice and our updated and comfortable room was to your liking. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Aug. 14, 2024 on Expedia
1/4 roll of toilet paper in the room. Went to the front desk to get more. Sign says back in 5. Waited 10, no luck. Found someone the next day.
Comment from Hotel Management
Aug. 15, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Stephen. The staff and I at the Red Roof Inn Richmond - Airport/ Sandston appreciate your 3/5 score following your stay. However, you stated that the toilet paper situation and you not being able to get through to a staff member hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 11, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Victor, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RICHMOND - AIRPORT SANDSTON and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Aug. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 7, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Felicia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND - AIRPORT SANDSTON and I are saddened to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 1, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by Jonathan RediResponse Specialist , Hotel Management
Hello Aiyana, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND - AIRPORT SANDSTON and I were saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A traveller
Posted Jul. 31, 2024 on Hotels
Comment from Hotel Management
Aug. 3, 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Mike, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond - Airport/ Sandston and I were saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
