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Residence Inn by Marriott Richmond West End

3.0 star property
3-star hotel near University of Richmond

Choose dates to view prices

Photo gallery for Residence Inn by Marriott Richmond West End

Exterior
Reception
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Full-size fridge, microwave, oven, stovetop
Seasonal outdoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Laundry
  • Free WiFi

Explore the area

Map
2121 Dickens Rd, Richmond, VA, 23230
  • Henrico Doctors' Hospital
    ‪3 min drive‬
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪5 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

25-inch flat-screen TV with cable channels, TV

Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

25-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking

  • 67 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking

  • 67 sq m
  • Sleeps 5
  • 1 Double Bed

View all photos for Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

Combined shower/tub, free toiletries, hair dryer, towels

Studio, 1 Queen Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Richmond

In Richmond .You'll find Bon Secours Heart Institute at Reynolds Crossing and Henrico Doctors' Hospital within 2 miles (3 km) of this hotel. Shops at Willow Lawn and University of Richmond are also within 3 miles (5 km).

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.9 km
  • University of Richmond - 5 min drive - 4.2 km
  • Lewis Ginter Botanical Garden - 5 min drive - 5.6 km
  • Carytown - 7 min drive - 6.7 km
  • Virginia Commonwealth University - 8 min drive - 7.6 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 21 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Taco Bell - ‬18 min walk
  • ‪Taco Bell - ‬18 min walk
  • ‪Chipotle Mexican Grill - ‬18 min walk

About this property

Residence Inn by Marriott Richmond West End

3-star hotel near University of Richmond
Residence Inn by Marriott Richmond West End offers its guests a seasonal outdoor pool, an outdoor tennis court, and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Barbecue grills, gift shops/newsstands, and a picnic area are also featured at the business-friendly Residence Inn by Marriott Richmond West End. Self parking is free.

This 3-star Richmond hotel is smoke free.

  • 80 guestrooms or units
  • 2 levels
  • 10 buildings
  • Built in 1985
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Residence Inn by Marriott Richmond West End offers 80 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 25-inch flat-screen televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided once per stay.

Languages

English

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Outdoor tennis court
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 25-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2.00 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 4.95 per day (rates may vary)
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in May and close in August.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott End
Residence Inn Marriott End Hotel
Residence Inn Marriott End Hotel Richmond West
Residence Inn Marriott Richmond West End
Residence Inn Richmond West
Residence Inn Richmond West End
Residence Inn Marriott Richmond West End Aparthotel
Residence Inn Marriott End Aparthotel
Resince riott End Aparthotel
Resince riott Richmond West E
By Marriott Richmond West End
Residence Inn by Marriott Richmond West End Richmond
Residence Inn by Marriott Richmond West End Aparthotel
Residence Inn by Marriott Richmond West End Aparthotel Richmond
By Marriott Richmond West End
Residence Inn by Marriott Richmond West End Hotel
Residence Inn by Marriott Richmond West End Richmond
Residence Inn by Marriott Richmond West End Hotel Richmond

Residence Inn by Marriott Richmond West End Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 181 out of 398 reviews
Rating 8 - Good. 108 out of 398 reviews
Rating 6 - Okay. 51 out of 398 reviews
Rating 4 - Poor. 23 out of 398 reviews
Rating 2 - Terrible. 35 out of 398 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Tyree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

STONEY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Danny

Stayed 1 night in Jan 2025

10/10 Excellent

Contawe

Business traveller
My view!
Stayed 1 night in Dec 2024

6/10 Okay

Beth

Stayed 3 nights in Nov 2024

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious condo style units with full kitchen and large living area. Units have outside access and are separate from the main building where registration is located. Morning breakfast was good but seating space was limited.
Stayed 1 night in Nov 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

john

Liked: Cleanliness, room comfort
Disliked: Staff & service

Big disappointment!

WE WILL NOT STAY HERE AGAIN. Customer service was terrible! Paid $10.00 for parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and unique, the staffs are very friendly, respectful and helpful. I’ll recommend this place and I’ll surly come back because it feels like home.
Stayed 3 nights in Oct 2024

6/10 Okay

Shilpi

Travelled with family
Disliked: Cleanliness, staff & service

Rude front staff lady

Front staff lady was extremely rude in her tone .
Stayed 1 night in Oct 2024

2/10 Terrible

Angela

Customer service was consistently terrible. Every single interaction. Voicemails and emails sent to the manager with no response after 7 days.
Stayed 2 nights in Oct 2024

4/10 Poor

Daijonee

Business traveller
Disliked: Staff & service
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

rochelle a.

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Different than any other residence inn im use to one building but otherwise it is good no problem... it gives off motel vibes its clean and no one bothers you
Stayed 1 night in Sep 2024

10/10 Excellent

Wayne

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will book here again!

Lady at reception was extremely friendly and helpful!
Stayed 1 night in Aug 2024

6/10 Okay

Cheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the bed, and shower once we switched rooms because of no Hot water for shower in the first room and I feel we should've gotten an upgrade because of it. I was there for 5 nights and absolutely no housekeeping, when I put my towels out daily they took them and did not return anything, when I needed towels and sheets I had to either find a housekeeping cart or go to the front desk to get everything from trash bags, and etc. they had a terrible gnat problem and I was killing gnats my whole stay.. this hotel needs an upgrade as it doesn't remind you of a typical Marriott hotel.. I worked out of state at a residence inn and in every room you had all you needed for your stay there..in my first room I didn't have a frying pan and the room I went to didn't have a frying pan or a toaster but my first room had a toaster, the bathroom sink was stopped up and the water took forever to drain out.. after all of this the most disappointing was 10 dollars a day for parking and when I stayed twice before there was no charge for parking, this would be the reason I won't be returning to this particular residence inn, I will try downtown or somewhere else.
Stayed 5 nights in Aug 2024

4/10 Poor

Mufid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and rooms smell like cigarettes
Stayed 1 night in Aug 2024

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic room with full kitchen. 1st flooor with patio. During heat wave, room comfortable but with 2 flies. Decent accommodations and good breakfast bar.
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Philippe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No housekeeping during 3 nights
Stayed 3 nights in Jul 2024

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Wet rug and mold.

As I entered room, I noticed it was very musty. Some area of rugs were wet(soaked). Mold in bathroom. Asked for another room and was moved to a cleaner room. Over all not great experience.
Stayed 2 nights in Jul 2024

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed at this property a number of times before with a great experience. However, this time our room was in need of major repair to both the exterior entry door and to the bathroom entry door. The exterior door doesn't shut very securely and it is very difficult to bolt it locked. The secondary security catch was also not properly bolted to the door. It was impossible to open the bathroom door from the inside without someone to help on the outside. This room happens to be marked as " handicapped accessible" - it is definitely not handicapped accessible in its present state. Anyone staying alone would have been stuck in the bathroom indefinitely. This was a disappointing experience compared to our previously good ones.
Stayed 1 night in Jul 2024