Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good hotel
Publié le 15 sept. 2021 sur HotelsGood hotel fir our business trip
Commentaires de Gestion de l’hôtel
15 sept. 2021 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 24 sept. 2024 sur Expedia
We were charged in a very odd way, seems like everything doubled the minute we walked in. Joe at the valet stand was absolutely wonderful. The front desk staff was really not that friendly.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for your feedback and I apologize for any confusion in costs and that you were not properly welcomed by the desk staff. If you have any questions regarding billing please feel free to reach out to the hotel and ask for me directly.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
We had a great stay!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Emma Davis- Assistant Front Office Manager, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Kyle at the front desk was terrible. Everyone else was fabulous ! He wasn’t very welcoming and seemed irritated
par un voyageur de Scottsville
Publié le 15 sept. 2024 sur Expedia
Just top notch all the way around! Thank you for a superior stay! We will return!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Emma Davis- Assistant Front Office Manager, Gestion de l’hôtel
Thank you for staying with us! We appreciate your feedback
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Cleanliness, first of all - lamps and windows (especially on the fifth floor - the exit to the roof - it looks like the last time of cleaning up took place 2 decades ago, lol). And you should do something with your breakfast menus - it's not what we expect from the 5-star hotel.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for your feedback. We apologize for not meeting your expectations during your recent visit. We will share this information with our team. If you wish to discuss your experience further, please reach out to the hotel directly and as for Kyle Gorence. I am the Front Office Manager.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Emma Davis- Assistant Front Office Manager, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback!
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Gorgeous hotel. Immaculate. Like going to a castle. There was nothing I could request that any of the staff would not immediately step in to offer assistance. And in the kindest most professional way. The food in the restaurant was delicious. Room service was tasty too. the Jefferson Hotel-elegant, tasteful peaceful and beautiful.. Enjoyed reading books in the historic lobby. Richmond is a great place for a getaway.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for the kind review! We are glad you enjoyed your stay and meals here at the hotel. We hope to welcome you back to Richmond again in the future.
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for staying with us!
par un voyageur
Publié le 5 sept. 2024 sur Expedia
A classic hotel.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Kyle Gorence - Front Office Manager, Gestion de l’hôtel
Thank you for the review!
