Note fondée sur 361 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2017 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Not much to say, cheap and convenient. Clean
Commentaires de Gestion de l’hôtel
4 sept. 2024 par pat, Gestion de l’hôtel
Thank you so much for your review. We sincerely appreciate you choosing our property. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in; we hope you will visit us again soon.
par un voyageur
Publié le 18 août 2024 sur Expedia
The staff threatened to deny my stay and not refund my money. Insulted me and was very stereotypical towards my race. I felt very uncomfortable and belittled
Commentaires de Gestion de l’hôtel
4 sept. 2024 par pat, Gestion de l’hôtel
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.
par un voyageur
Publié le 3 août 2024 sur Expedia
This isn't a new property, but for the cheap price it was fine. Room was clean, but the toilet whined after being flushed.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par pat, Gestion de l’hôtel
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Furniture was chipped and damaged. The main door had air gaps in the seal. Holes in the carpet. Gouges in the walls, bathroom door was rather gross. Worst hotel I stayed in. Located too close to Train tracks and did not sleep well due to trains & road noise.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par PAT, Gestion de l’hôtel
I am reaching out to formally apologize for failing to exceed your expectations on your most recent stay with us. The problems you experienced are not indicative of our normal level of service and accommodations. I’ve shared your feedback with our team in an effort to increase Quality Control and to identify our strengths and weaknesses. We’d relish another opportunity to show you our best side. Please stay with us again the next time you find yourself in our area. Thank you.
par un voyageur
Disappointed in Travelodge Stay
Publié le 22 juill. 2024 sur HotelsThis property was run down and not worthy of the Wydam brand. The air conditioner (mini-split) controls were broken so you could not set the temp nor the fan speed....finally just ended up shutting the unit off. Beds were uncomfortable and was concerned about bedbugs (don't think there were any). Lastly, there were electrical issues which caused the floor lamp and bathroom lights to flick on and off....ended up unplugging the floor lamp over concern of an electrical fire. Unit also smelled bad....musty smell.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par PAT, Gestion de l’hôtel
We appreciate you bringing this to our attention. I apologize for the poor service. Hope you will provide us with another opportunity to serve you better.
par un voyageur
Nice but high cost for what it is!
Publié le 21 juill. 2024 sur HotelsGood for a night or two. Clean room and towels smelled clean. Beds are firm but after a long drive it didn’t matter much. The price is I bit high when you compare it to the local hotels nearby. I’d rather spend my $100 a night in a bit newer and updated place. I took a chance. This travellodge isn’t worth the higher cost, but it was available and I was tired of driving. My review, stay at the Best Western next door for the same price.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par PAT, Gestion de l’hôtel
Thank you for taking time to share your most recent experience at our Travelodge, Richmond. We apologize for not meeting your expectation.
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Extremely friendly staff. Quiet, clean room that was perfect for a quick stop passing through on a cross country trip.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par PAT, Gestion de l’hôtel
Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at “HOTELS FULL NAME”, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel and we look forward to seeing you again. Warm Regards, “GENERAL MANAGER”
par un voyageur
Publié le 27 juin 2024 sur Expedia
ok
Commentaires de Gestion de l’hôtel
22 juill. 2024 par PAT, Gestion de l’hôtel
Sending you this message to thank you for your business and for the fantastic review you wrote about your time here with us. We here at “HOTELS FULL NAME”, love to hear the wonderful things our guests say about their visits and strive for 100% Guest Satisfaction. Feedback like yours is what keeps our staff motivated and working hard to achieve our goals. It would be a distinct pleasure to have you stay with us again the next time you are in the area. You are always welcome at our hotel and we look forward to seeing you again. Warm Regards, “GENERAL MANAGER”
par un voyageur
Publié le 25 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par PAT, Gestion de l’hôtel
Thank you for taking your time to leave us feedback about your stay with us. We are pleased to see that you enjoyed your stay and we hope to welcome you back again soon.
