Note fondée sur 110 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024
I would not call this a resort. Pictures we’re way nicer than what we experienced. It was not aesthetically pleasing. Every time we went down to eat a cook”left” or was “out for a pack of Cigarettes”. The rooms are very nice and clean.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Tori-General Manger, Gestion de l’hôtel
We're truly sorry to hear that your experience did not meet your expectations. We strive for our resort to provide an aesthetically pleasing environment, and it's disappointing to learn that this was not the case during your stay. We also apologize for the service issues you encountered in our dining area. However, we're glad to hear that you found the rooms nice and clean. Your feedback is valuable, and I will address these concerns with our team to improve for future guests. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 1 sept. 2024
My wife and I really enjoyed our time, the room was beautiful and again we enjoyed ourselves…Thanks so much…. Rick and Geri Sherman
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you. We’re thrilled to hear you both enjoyed your time at our beautiful resort. Your kind words mean a lot to us. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 4 août 2024 sur Expedia
The pool area was very poorly kept. The swim up bar is missing a barstool, with just a pipe sticking up under water Pool water was cloudy and didn’t feel comfortable getting in Hot tub also cloudy. Had kayaks available for use but getting to them you had to walk through weeds to get there The room we stayed in was very updated and clean but the rest of the property needs updated Not worth what we paid to stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the poorly kept pool area, cloudy water, and accessibility to the kayaks. We're glad to hear that your room was updated and clean, but we recognize that the rest of the property needs attention. Your comments are valuable, and we'll work diligently to improve these areas to ensure a better experience for our guests in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Property is very clean. Amazing views
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you found our property very clean and enjoyed the amazing views. Your satisfaction is our priority, and we hope to welcome you back soon for another memorable stay.
par un voyageur
Publié le 2 août 2024 sur Expedia
Wonderful view from the living room window. Construction on the bridge next to hotel noisey during day. Nothing fancy for dining or relaxation besides the bedroom with no windows, so nice and dark.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Problem with several things and it mostly comes down to not enough staff.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The room was clean, balcony had webs and spiders so we couldn't really go out there. No one seemed to be at the property front desk very much so that was weird...all doors were unlocked throughout the night so we thought that wasn't safe. Our room door had one lock and no peep hole, room keys failed twice. Hot tub covered up so we didn't think we could use it. No clean towels in the armoire where we were supposed to help ourselves. Restraurant was pricey and just ok food but no other choices when you were hungry. No snack bar, vending or ice machine. A soda vending machine but thats it. Last day elevator wasn't working so if you wanted to go to Restraurant you had to walk around the building and go through the pool. It was clean and bed was comfortable, convenient if you are going to a concert but other than that, probably would spend less at better accommodations.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
Nope
Publié le 23 juill. 2024 sur HotelsThis is not a luxury resort it is a condo that’s is past its prime. Pool area was in terrible shape, we found other accommodations and checked out early.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Computers down at check in and the area around check in counter was a total mess -
Coffee pot did not have a carafe - told desk - they told me they would have one in our room when we returned from sight seeing or it would be at front desk - returned - no carafe in room - no carafe at front desk - waited while someone found one - they gave us another coffee pot with a carafe - NOT NEW - next morning we made coffee only to discover that the carafe in the pot they gave us as a replacement didn't fit so coffee did not drain into carafe - had to hold carafe up to ingage dripping - no soap of any kind anywhere in a two bedroom suite - only body wash in bathroom - no one at front desk when you tried to contact on phone in room - but the credit card charge went thru without a hitch
