Note fondée sur 113 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024
I would not call this a resort. Pictures we’re way nicer than what we experienced. It was not aesthetically pleasing. Every time we went down to eat a cook”left” or was “out for a pack of Cigarettes”. The rooms are very nice and clean.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Tori-General Manger, Gestion de l’hôtel
We're truly sorry to hear that your experience did not meet your expectations. We strive for our resort to provide an aesthetically pleasing environment, and it's disappointing to learn that this was not the case during your stay. We also apologize for the service issues you encountered in our dining area. However, we're glad to hear that you found the rooms nice and clean. Your feedback is valuable, and I will address these concerns with our team to improve for future guests. Thank you for sharing your thoughts with us.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Extremely friendly and helpful staff. Was a little disappointed in the cleanliness of the rooms, fit and finish was not up to par. Overall it was a decent stay, just wish there was a little more attention to detail with the rooms.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We're glad to hear you found our staff friendly and helpful. However, we sincerely apologize for the cleanliness and fit and finish issues you encountered in your room. Your comments are vital to improving our attention to detail for future stays.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your fantastic review! We’re thrilled to hear you enjoyed your stay at our resort. Your compliments motivate us to keep providing exceptional service and unforgettable experiences. We look forward to welcoming you back soon!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Great location
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed your stay at our resort. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable experience.
par un voyageur
Publié le 1 sept. 2024
My wife and I really enjoyed our time, the room was beautiful and again we enjoyed ourselves…Thanks so much…. Rick and Geri Sherman
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you. We’re thrilled to hear you both enjoyed your time at our beautiful resort. Your kind words mean a lot to us. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 4 août 2024 sur Expedia
The pool area was very poorly kept. The swim up bar is missing a barstool, with just a pipe sticking up under water Pool water was cloudy and didn’t feel comfortable getting in Hot tub also cloudy. Had kayaks available for use but getting to them you had to walk through weeds to get there The room we stayed in was very updated and clean but the rest of the property needs updated Not worth what we paid to stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the poorly kept pool area, cloudy water, and accessibility to the kayaks. We're glad to hear that your room was updated and clean, but we recognize that the rest of the property needs attention. Your comments are valuable, and we'll work diligently to improve these areas to ensure a better experience for our guests in the future.
par un voyageur
Publié le 4 août 2024 sur Expedia
Property is very clean. Amazing views
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you found our property very clean and enjoyed the amazing views. Your satisfaction is our priority, and we hope to welcome you back soon for another memorable stay.
par un voyageur
Publié le 2 août 2024 sur Expedia
Wonderful view from the living room window. Construction on the bridge next to hotel noisey during day. Nothing fancy for dining or relaxation besides the bedroom with no windows, so nice and dark.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Problem with several things and it mostly comes down to not enough staff.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
The room was clean, balcony had webs and spiders so we couldn't really go out there. No one seemed to be at the property front desk very much so that was weird...all doors were unlocked throughout the night so we thought that wasn't safe. Our room door had one lock and no peep hole, room keys failed twice. Hot tub covered up so we didn't think we could use it. No clean towels in the armoire where we were supposed to help ourselves. Restraurant was pricey and just ok food but no other choices when you were hungry. No snack bar, vending or ice machine. A soda vending machine but thats it. Last day elevator wasn't working so if you wanted to go to Restraurant you had to walk around the building and go through the pool. It was clean and bed was comfortable, convenient if you are going to a concert but other than that, probably would spend less at better accommodations.
