Note fondée sur 139 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,9 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Housekeeping was inferior and non responsive to requests
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Shane Aldridge, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. In this area there are not many taxis in this area because it is rural area. With our pre-arrival emails it does explain that housekeeping is done every 3rd day. I apologize if that may have been an inconvenience we will review and see if we can make some changes.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely,Shane Aldridge, General Manager
par un voyageur
Publié le 10 sept. 2024 sur Expedia
It was quiet
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Shane Aldridge, Gestion de l’hôtel
Dear Kavitria,On behalf of the entire hotel team, I want to thank you for sharing about your stay. I apologize that you did not enjoy your time in Ridgeland.It is always encouraging to hear feedback! I'm so sorry that it was quiet at the hotel. Your feedback will be shared with our entire team as a way of helping to improve guest experiences that we deliver. Once again, I appreciate you taking the time to share your feedback.Thank you again for taking the time to give us a review and choosing to stay with us.Sincerely,Anthony Aldridge, General Manager
par un voyageur de Waller
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Shane Aldridge, Gestion de l’hôtel
Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay. I apologize that you did not enjoy your time in Ridgeland.It is always encouraging to hear feedback! Your feedback will be shared with our entire team as a way of helping to improve guest experiences that we deliver. Once again, I appreciate you taking the time to share your feedback.Thank you again for taking the time to give us a review and choosing to stay with us.Sincerely,Anthony Aldridge, General ManagerAC Hotel by Marriott, Ridgeland MS
par un voyageur
Publié le 8 sept. 2024 sur Expedia
We booked our stay through Expedia. Due to a family emergency we weren’t able to make the trip. We tried to cancel and get a refund but Expedia advises us you refused. We will never stay in another Marriott property again and when we return to Ridgeland, MS we will certainly not stay with you. Mackie Pierce
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Shane Aldridge, Gestion de l’hôtel
Mackie,Thank you for taking the time to leave us a review. We would have hoped that you had actually had the opportunity to stay with us. We hope everything is ok with your family emergency. You may have recieved misinformation. As of today, we have not charged or billed any credit card for your reservation this past friday. We look forward to you having an opportunity to stay with us in the future.Shane Aldridge, General ManagerAC Hotel by Marriott, Ridgeland MS
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The property was clean, the food was excellent, and the area was walkable with beautiful scenic paths. There were several shopping areas with in 5 miles of the property in two different cities Ridgeland and Madison, MS. I would recommend this hotel to solo travelers and to small families.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Shane Aldridge, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your stay. I'm so glad you enjoyed your time in Ridgeland.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you again for taking the time to give us a review and choosing to stay with us.Sincerely,Anthony Aldridge, General ManagerAC Hotel by Marriott, Ridgeland MS
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Shane Aldridge, Gestion de l’hôtel
DEar Sherry,On behalf of the entire hotel team, I want to thank you for sharing about your stay. I'm so glad you enjoyed your time in Ridgeland.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you again for taking the time to give us a review and choosing to stay with us.Sincerely,Anthony Aldridge, General ManagerAC Hotel by Marriott, Ridgeland MS
par un voyageur
Publié le 19 août 2024 sur Expedia
bathroom was disgusting. hair on shampoo and conditioner, and on the shower floor.
Commentaires de Gestion de l’hôtel
20 août 2024 par Shernae O., AGM, AC Hotel Ridgeland, Gestion de l’hôtel
Amir- We apologize to hear about your experience here with us at the AC Hotel Ridgeland. We will definitely speak with housekeeping in regard to your situation. We thank you for your stay with us and thank you for making us aware.
par un voyageur
Publié le 19 août 2024 sur Expedia
Very nice stay. Would stay again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Shane Aldridge, Gestion de l’hôtel
Dear Vernita,On behalf of the entire hotel team, I want to thank you for sharing about your stay. I'm so glad you enjoyed your time in Ridgeland.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback will be shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you again for taking the time to give us a review and choosing to stay with us.Sincerely,Anthony Aldridge, General ManagerAC Hotel by Marriott, Ridgeland MS
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Shernae O'Brien, AGM, AC Hotel Ridgeland, Gestion de l’hôtel
Thank you for staying here at the AC Hotel Ridgeland. We appreciate your feedback and glad that you enjoyed your stay. We hope that if your travel brings you back to Ridgeland that you decide to stay with us again.
par un voyageur
Publié le 6 août 2024 sur Expedia
The facilities are wonderful! Everything feels fresh, new and clean. It’s well designed. We had an extremely late check-in and the staff was still very alert, accommodating and kind.
The only thing that felt less than ideal was the corners in the shower had mildew and could use a little extra love.
Commentaires de Gestion de l’hôtel
7 août 2024 par Shernae O'Brien, AGM, AC Hotel Ridgeland, Gestion de l’hôtel
Thank you for staying here at the AC Hotel Ridgeland. We appreciate your feedback and glad that you enjoyed your stay. We will definitely have them take a little more care when cleaning the showers. We hope that if your travel brings you back to Ridgeland that you decide to stay with us again.
