Ratings based on 696 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Short city break
Posted May 13, 2024 on HotelsLovely modern and clean hotel a very short walk from the railway station. Next door to a huge mall with restaurants. Easily walking distance to the old town and the main city attractions. Great bed, slept extremely well, the room was super quiet even though it was overlooking the main road. Breakfast was very good.
Comment from Hotel Management
May 26, 2024 by Karina Mihalkina Front office manager, Hotel Management
Dear Anonymos, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic stay with us and that you enjoyed our modern, clean facilities and convenient location. It's wonderful to know that you found our bed comfortable and had a peaceful night's sleep despite the proximity to the main road. We're also delighted that you enjoyed our breakfast offerings.We strive to provide our guests with a memorable experience, and your feedback motivates us to continue delivering excellent service. If you ever find yourself back in the area, we would be honored to host you again. Please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Karina MihalkinaFront office managerMercure Riga Centre Hotel
by A traveller
Awful experience
Posted Jan. 1, 2024 on HotelsRoom ok. Breakfast awful. Overcrowded, dirty. Had to clean own table. Staff overwhelmed. 2nd day worse. Trash everywhere. Dirty dishes. Had breakfast outside. Spa with holes in floor. Freezing jacuzzi. No pool. Cold sauna. Teens showering fully dressed. Very badly managed.
Comment from Hotel Management
Jan. 6, 2024 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I'm sorry your experience didn't live up to your expectations; let me express my most sincere apologies. In the SPA area, we provide the opportunity to visit the Turkish bath and the Finnish sauna, as well as a cold Tub for use after the sauna.The spa is not included in the room rate. This is an additional option that guests decide to use or not upon arrival. Additional charge is 15 euros per person for 2 hours. Guests must make a reservation 1.5 hours before visiting the spa. All information about hotel services can be found in our profile or in the room on the TV screen.We appreciate you sharing your concerns and we hope you give us the opportunity to serve you better in the near future. Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Posted Oct. 26, 2023 on Hotels
Comment from Hotel Management
Nov. 14, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Guest, Thank you for choosing our Mercure Riga Center hotel! We also like to thank you for taking your time off to writing your experience during your stay in our hotel. At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon.Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Nice hotel
Posted Sep. 21, 2023 on HotelsNice hotel in the heart of Riga. Easily walkable and has a good breakfast.
Comment from Hotel Management
Sep. 23, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Robbie, First of all, we would like to thank you for sharing your experience during your stay at Mercure Riga Centre hotel! At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon.Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Posted Sep. 12, 2023 on Hotels
Comment from Hotel Management
Sep. 15, 2023 by Best regards, Jelizaveta Konko Front Office Manage, Hotel Management
Dear Robert, First of all, we would like to thank you for sharing your experience during your stay at the Mercure Riga Centre hotel! We would like to thank you for your positive thoughts and comment about our hotel. It is always a pleasure to receive positive feedback. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Mercure Riga Centre in the near future. Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Bad barman!
Posted Aug. 28, 2023 on HotelsFirst, important to say I raised the points below with staff when leaving; the person at reception was apologetic and said she’d pass the points on - so that’s a good start.
Two points that niggled:
1. The music, especially at breakfast time, was too loud - I don’t imagine many people need or want loud Led Zeppelin first thing in the morning.
2. More annoyingly, there’s a barman there who was just plain rude: he didn’t greet or even acknowledge me at the bar, and barely communicated throughout; worse, he had what appeared to be friends join him, hanging around at the bar and even playing their own music - the barman was far more animated then, and the crowd at the bar didn’t make me want to order anything else. He certainly put me off using the bar the subsequent evenings.
That aside: great location; very comfortable hotel.
Comment from Hotel Management
Sep. 4, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Guest, Thank you for choosing our Mercure Riga Centre hotel! We also like to thank you for taking your time off to writing your experience during your stay in our hotel. We see that you enjoyed our hotel’s location, and we are proud to say that we have ensured the hotel is positioned as close to the city center as possible so that our hotel guests can easily access the main tourist attraction points as well to quickly get to the airport and other international transport hotspots.Thank you for letting us know about music at breakfast, we are looking forward to this for our future work. After we received information regarding the work of the bartender, we decided to reconsider his position in our hotel. Thank you for bringing this to our attention, we are always working to provide high quality services. We hope you will give us the opportunity to better serve you in the near future. Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Posted Jul. 28, 2023 on Expedia
Spacious clean room, friendly staff. Definitely would stay here again.
Comment from Hotel Management
Jul. 29, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Mikko, First of all, we would like to thank you for sharing your experience during your stay at Mercure Riga Centre hotel! It is a pleasure for us that our guests enjoyed our staff's professionalism, as we take great pride in providing our guests with the most professional attitude and service quality since it's our main pursuit to ensure our guests receive as highest service quality possible. We see that you enjoyed our hotel’s hygiene quality, as we take great pride in announcing that our hotel follows strict service product hygiene qualities control inspection ensuring that our guests receive the highest satisfaction regarding the product's level of quality we present towards our guests. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon. Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Posted Jul. 27, 2023 on Hotels
Comment from Hotel Management
Jul. 29, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Brian, First of all, we would like to thank you for sharing your experience during your stay at Mercure Riga Centre hotel! At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again soon.Best regards, Jelizaveta Konko Front Office Manager
by A traveller
Posted May 29, 2023
Old hotel. Beds are good, but the rest is very outdated,
Comment from Hotel Management
May 30, 2023 by Jelizaveta Konko Front Office Manager, Hotel Management
Dear Marina! Thank you for taking the time to tell us about your experience at the Mercure Riga Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very pleased that you left a positive review regarding our beds, because this is the most important part of a quality rest. This year we have carried out a lot of renovation work both in the common areas and in the living rooms. The interiors have been updated not only cosmetically, but also a complete replacement of the furniture in the common areas. At the moment, the only part that has not been renovated is the facade of our hotel, which represents the historical value of the city. We would be very glad if you could describe in more detail which aspect of our hotel seemed old to you. We work hard every day to provide our guests with the most comfortable conditions for their stay. Best regard, Jelizaveta Konko Front Office Manager
by A traveller
Posted May 12, 2023 on Hotels
Comment from Hotel Management
May 14, 2023 by Ramona Samoilova, Hotel Management
Dear Sinead,Thank you for choosing our Mercure Riga Centre hotel! We also like to thank you for rating us and our service so highly! At Mercure Riga Centre hotel, we strive to provide a superior service experience for every customer and it is a pleasure for us to provide our guests they the best possibility for comfortable rest and productive work. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Best regards, Ramona SamoilovaFront Office ManagerMercure Riga Centre
