Avis VRBO's #1 recommended Beachfront Private Villa, X-Mas week, Dec 23-30 Available

Hi Ieva & family, We're glad you enjoyed your stay & hope you return soon. Just wondering with such a great review & your family being from the UK the rating of 1 star is the worst & 5 stars is the best, did you mean to give us a 5 star review, we'd really appreciate it if you might be able to change it to the 5 star rating. It was a pleasure having you. Keep in touch ! Stu, Carmen, Kohl & Tatiana !!

Thanks Jill for your input, Funny you smelled smoke because we clean with a very fragrant Lavender floor product, we don't allow smoking in the house, only outside but not all of our guests follow the house rules, it may have been a new smell from the air unit we will just installed, we will check it out. Sorry about the main gate, the track broke & now it's out of order but the back service gate is functioning, we are trying to have it repaired but in Rincon being a resort town, it's hard to get things done fast, we hope to get it repaired this week. As far as the deck seating we have the 2 sun pads & we took away the lounge chairs because guests ruined them by taking them down to the beach, we will be added a few new ones in the near future. We're glad you enjoyed your stay, it was a pleasure & we're forward to your return visit in the near future.

Hi Lauren & family, We're glad you had a great time, sorry for the inconveniences during your stay & your input. Rincon has very poor electricity, the appliances & air units are always giving us trouble. After your stay we had a electrician check out our system because we had a breaker problem, that's why I asked you not to run all the air units all day long when you not in the rooms. The reason we only let VRBO handle our deposit is that they charge us large fees & hold our funds for 12+ days, we have been handling our own vacation rentals for 35 years & have used the same system but the VRBO, Airbnb, etc... sites now want to handle the payments & charge the guest & myself fees that we never charged, they take 18-20% from the guest at booking. The hot water heater is under the stairs in a cabinet & unfortunately we cannot get a bigger one, & because of the high energy cost we experience here in Puerto Rico we ask you to turn the heater on 15 minutes before you need it & turn it off when you don't, however we do the 2 outside showers that do not need a hot water heater. The reasons we have our rules & procedures is that these are items that our guests constantly violate so we state it in advance. The reason we require cleaning mid stay & require the guest to pay the housekeeper direct, is that when we offered free housekeeping guests took advantage of that meaning & did nothing in the house & left it all to the housekeeper, sometimes it would take her 3 hours just to do the kitchen , when the house is kept clean the cleaning usually takes 1-2 hours max. Because of our popularity of being one of the most sought after beachfront Villas in Rincon, we usually only have a 5 hour window between stays so having the Villa cleaned mid stay helps us keep the Villa in good shape for the next guest coming in. The master bath window is cracked open & isn't operating because we have fixed it so many times & guests over crank the window & break it anyway so we have it set so no one can play with it.. All these items are sent to you at time of booking along with your contract, then again 72 hours before check in. The problem is guests never read the info or take it seriously. It was pleasure having you & look forward to your return visit in the near future !! Stu, Carmen, Kohl & Tatiana !!

Thanks Mike, it was a pleasure having you, please visit us again soon !!

Hi Monica, Sorry Alexis couldn't make it, reading your review, about a broken Bar B Q & a blender, 1st off I was wondering why I was never notified that these items we're not working ?? we we're in touch with each other almost everyday during your stay, we never tested the blender but if it didn't work we would have brought in a new one & as far as the Bar B Q not working, we test & clean the Bar B Q before each check in, I tested the Bar B Q myself before your check in & the Bar B Q was working fine, maybe you didn't read in the procedures that we're sent to you that you had to turn on the propane & even if the propane was out we always have a spare bottle for the guest.. I could'nt find anything wrong with the Bar B Q, it's working fine, I just tested it before our last check in on the 15th of April. The problem is the guests are ones that brake the items in the house & do not report them to us, we only discover broken items if one of the guests lets us know during their stay, now there have been 2 check ins since your stay & we are just now being notified. It is not the cost of the items it's finding replacements items & finding someone that will repair them, in Rincon, no one wants to work & we have to wait months sometimes years to make the household repairs and/or find the replacement parts and items. We're glad you enjoyed your trip & hope you return soon with Alexis this time !! Keep in touch !! Stu / mgr. Casa canal, the Ultimate Casa

Thanks Hattie, It was a pleasure having your stay with us & look forward to your return visit in the near future, keep in touch , Stu & Carmen, !!