Note fondée sur 331 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Hotels
par un voyageur
Average
Publié le 20 mai 2024 sur HotelsAdvantages:
• Spacious and clean room
• Friendly staff
Disadvantages:
• No telephone in the room; need to go downstairs to contact reception
• Pool doesn’t match the pictures; requires renovation
• Noise from the road even on the 13th floor due to lack of double-glazed windows, which seems to be common throughout the hotel.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Juliette Oliveira, Gestion de l’hôtel
Hello Mr Kaba. Thank you for your time dedicated to our research. Thank you for your compliments to our team, we are constantly reinforcing with euipe the importance of good welcoming service for our guests. Our hotel has 24-hour Whatsapp support from our reception, and the number is located on the card holder that is given at check-in, a faster and more fluid communication of the modernity that we provide to the guests we receive daily. Our pool recently underwent renovation, sponsored by Cervejaria Corona, but the upper part of the space is still under renovation, as it will become a beautiful restaurant that will serve the entire public. As it is located in a tourist neighborhood, there is a constant flow of people both outside and inside our hotel. Our rooms have the standard acoustic insulation of buildings located in the city of Rio de Janeiro, however the movement of people ends up interfering in reducing the sound that enters the rooms. We are looking for ways to improve this issue further, so I appreciate your feedback on this point. Every comment we receive from our guests is extremely important. It was a pleasure having you with us and it will be even more so if you return! A big hug, Juliette Oliveira (reception supervisor).
par un voyageur
Publié le 20 mai 2024 sur Expedia
Advantages:
• Spacious and clean room
• Friendly staff
Disadvantages:
• No telephone in the room; need to go downstairs to contact reception
• Pool doesn’t match the pictures; requires renovation
• Noise from the road even on the 13th floor due to lack of double-glazed windows, which seems to be common throughout the hotel in RIO
Commentaires de Gestion de l’hôtel
22 mai 2024 par Juliette Oliveira, Gestion de l’hôtel
Hello Mr Kaba. Thank you for your time dedicated to our research. Thank you for your compliments to our team, we are constantly reinforcing with euipe the importance of good welcoming service for our guests. Our hotel has 24-hour Whatsapp support from our reception, and the number is located on the card holder that is given at check-in, a faster and more fluid communication of the modernity that we provide to the guests we receive daily. Our pool recently underwent renovation, sponsored by Cervejaria Corona, but the upper part of the space is still under renovation, as it will become a beautiful restaurant that will serve the entire public. As it is located in a tourist neighborhood, there is a constant flow of people both outside and inside our hotel. Our rooms have the standard acoustic insulation of buildings located in the city of Rio de Janeiro, however the movement of people ends up interfering in reducing the sound that enters the rooms. We are looking for ways to improve this issue further, so I appreciate your feedback on this point. Every comment we receive from our guests is extremely important. It was a pleasure having you with us and it will be even more so if you return! A big hug, Juliette Oliveira (reception supervisor).
par un voyageur
Publié le 16 févr. 2024 sur Expedia
par un voyageur
Publié le 15 mai 2022 sur Expedia
Je trouve que le perssonel est réactif et toujours présent pour chaque demande et il son aussi tous souriant et accueillent j’ai passser un merveilleux séjours
Commentaires de Gestion de l’hôtel
25 juill. 2022 par Gabriela Padula, Gestion de l’hôtel
Cher invité,
Merci pour la bonne critique de notre hôtel! Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.
Sincèrement,
par un voyageur
Publié le 6 déc. 2021 sur Expedia
Fugir esse estabelecimento. Preço de um hotel de boa qualidade porém de baixo nível.
- baratas invadindo o banheiro
-portas sem isolação ( barulho do sinal dos elevadores )
-piso grudento ( não foi enxaguado)
- os quartos não possui a placa de emergência obrigatório nos quartos
LAMENTÁVEL
Commentaires de Gestion de l’hôtel
25 juill. 2022 par Gabriela Padula, Gestion de l’hôtel
Prezado hóspede,
Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel.
Atenciosamente,
par un voyageur
Publié le 20 mai 2021 sur Hotels
par un voyageur
Publié le 5 nov. 2018 sur Expedia
par un voyageur
Hôtel vieillissant
Publié le 30 juill. 2018 sur Hotelsl'hotel et son mobilier sont vieux (clim' hors-service ou presque par exemple, WIFI pas dans toutes les chambre...)
Le personnel peu sympathique et absolument pas là pour vous aider ou prendre la moindre initiative qui irait dans ce sens.
L'emplacement est cependant vraiment idéal et l'on peut s'en contenter pour une nuit.
par un voyageur
Publié le 23 mai 2018 sur Hotels
