Ratings based on 926 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 28, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Olá Ivan,Agradecemos o seu feedback – ele é muito importante para nós. Esperamos te receber novamente em breve!
by A traveller
Posted Aug. 20, 2024 on Hotels
The front desk service was not pleasant. Especially the tall male that was working between 10am til 11:30 am on August 19. I felt like they didn’t want to help us when we arrived at 7am from a long overnight red eye flight! I understand check in is st 3pm but I travel ALOT to know I can be accommodated if I arrive early. I even notified the company 2 days prior before check in to try to receive early checkin but no one responded. Everybody that was checking in after us received pleasant service and a room key but we was the only ones waiting!
by A traveller
Posted Jun. 9, 2024 on Expedia
Perfect stay
Comment from Hotel Management
Jun. 18, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A traveller
Posted Jun. 8, 2024 on Expedia
Excellent property just a bit far from Copacabana.
Comment from Hotel Management
Jun. 18, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate it!
by A traveller
Posted May 29, 2024 on Expedia
Clean
Comment from Hotel Management
May 31, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A traveller
Posted May 24, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A traveller
Posted May 20, 2024 on Hotels
Very nice hotel, greatly locates for beach stay. Team was very friendly. Very good stay!!!
Comment from Hotel Management
May 21, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Carlos, thank you for your feedback - we truly appreciate your time for doing so. We look forward to have you soon for more grand experiences at Grand Hyatt Rio!
by A traveller
Posted May 10, 2024 on Hotels
Comment from Hotel Management
May 10, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Franco, thank you for your feedback - we truly appreciate it. We look forward to have you soon for more grand experiences!
by A traveller
Posted Apr. 30, 2024 on Expedia
The security people Felipe and Renato were so disrespectful and rude they insulted me and almost violently push me in front of my 8 years old boy.
by A traveller
Posted Apr. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 30, 2024 by Grand Hyatt Rio de Janeiro, Hotel Management
Agradecemos o seu feedback, Marcio – ele é muito importante para nós. Esperamos te receber novamente em breve!
