Ratings based on 226 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 18, 2024 on Expedia
Very clean and nicely furnished hotel
Comment from Hotel Management
Nov. 3, 2024 by Rene Carvalho - Front Desk Manager, Hotel Management
Lorenzo, Thank you so much for your kind words. We're thrilled to hear that you enjoyed our Brazilian home with a "carioca soul". Your feedback means a lot to us, and we hope to welcome you back soon!
by A traveller
Fine but don't use pressing/laundry service
Posted Sep. 20, 2024 on HotelsPlace was fine it was under construction part of the time staff was pretty friendly. But I had a shirt pressed and they sprayed some chemical on it and got these light spots all over it. They said they would take it back and fix it, did that twice but fixed nothing just re packaged it. Then a staff member came to the room and took pictures and insured i would be reimbursed. i asked her if she wanted receipts she said no. Four inquires later and I just get deflected every time because said party isn't in or whatever excuse they have for the day. Stay there it's fine they are nice but be warned don't use the laundry service or expect to be reimbursed at all if they mess your stuff up.
Comment from Hotel Management
Nov. 3, 2024 by Rene Carvalho - Front Desk Manager, Hotel Management
Thank you for sharing your experience. We’re glad to hear you found our staff friendly, but we sincerely apologize for the issues you encountered with the laundry service and the reimbursement process. This is not the level of service we strive for, and your feedback will help us address these concerns. We appreciate your patience, and we’ll work to ensure better communication and follow-through in the future. We hope you’ll consider staying with us again so we can provide a more positive experience.
by A traveller
Posted Sep. 16, 2024 on Expedia
Nice hotel nice staff and excellent breakfast just prepare for a long wait on check in and checkout. Think my check in was about 20 mins and checkout 15 or so. Maybe poor layout as in both occasions they had to move from one desk to another to get printouts or photocopy. Other than that I’d stay again quite happily.
Comment from Hotel Management
Nov. 3, 2024 by Rene Carvalho - Front Desk Manager, Hotel Management
Thank you for your feedback! We're glad to hear you enjoyed our hotel, staff, and breakfast. We apologize for the wait times during check-in and check-out; we’re working on improving our processes to make things more efficient. We appreciate your understanding and would love to welcome you back for another stay!
by A traveller
Posted Sep. 15, 2024 on Expedia
The hotel staff were are friendly and cheerful and attentive. The facilities are well kept even though renovations are going on. The mocktails are delicious. Amazing location
Comment from Hotel Management
Nov. 3, 2024 by Rene Carvalho - Front Desk Manager, Hotel Management
Thank you for your wonderful feedback. We're thrilled to hear that you found our staff careful with you. I hope that our final touches to the renovation have spoiled your overall experience. It’s great to know you appreciated our location as well. We look forward to welcoming you back soon!
by A traveller
Posted Sep. 14, 2024 on Expedia
I liked how nice the amenities were. I liked how nice the staff was
Comment from Hotel Management
Nov. 3, 2024 by Rene Carvalho - Front Desk Manager, Hotel Management
Thank you for your lovely feedback, Brianna. We're glad to hear that you enjoyed our stay and found our staff to be helpful. Your satisfaction is our priority, and we hope to see you again soon!
by A traveller
Posted Aug. 28, 2024 on Hotels
by A traveller
Mercure Rio Copacabana
Posted Jul. 29, 2024 on HotelsThe hotel is under renovation and it was extremely inconvenient to get off in the middle of a busy street with bags to check in and hotel staff to assist. The hotel reception was just concrete screed. Quite easily the worst stay in a 4/5 star hotel so far and I’ve been in more than 15/20 hotels in the last couple of years
Comment from Hotel Management
Jul. 30, 2024 by Maria Clara Pavão - Front Desk Manager., Hotel Management
Dear Mr Raj,Thank you for taking the time to review our hotel, your opinion is very valuable to us.We are disappointed that we did not meet your expectations and we sincerely apologise for this.We would like to take this opportunity to inform you that our refurbishment will soon be finished and we hope you will consider giving us another chance. We would be delighted to welcome you back.Best Regards,
by A traveller
Posted Jul. 21, 2024 on Expedia
The personal who works at this Hotel are great, on all areas since the hosting,cleaning, brunnch service, front desk and make us feel great to everyone of my family.
These guys are very friendly and eager to service and give the best of them.
by A traveller
Posted Jun. 7, 2024 on Expedia
Clean room and friendly staff
Comment from Hotel Management
Jun. 27, 2024 by Maria Clara Pavão - Front Desk Manager, Hotel Management
Hi Jinhwan,Thank you for taking your time to rate our hotel!We are happy to hear that you had a great stay with us, especially because of the excellent service of our staff and the cleanliness of our rooms.We hope to have the opportunity to welcome you again and offer you a Grand Mercure experience.See you then!
by A traveller
Posted May 13, 2024 on Expedia
Staff was so sweet property was comfortable and clean and relaxing one night with you all but wish I had more days ! Very pleasant and room
Ambiance was great with the lighting and set up thank you
