Note fondée sur 486 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
Microwave didn't work, moved to another room.
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Good Morning Pamela,I'm sorry to hear the microwave in the room you were originally placed in did not function. I'm glad front desk could be of assistance although moving rooms is an inconvenience, I am trying to teach them most people find it aggravating to be moved multiple times throughout their stay.We hope you will give us another opportunity, and look forward to hosting you in the future!
par un voyageur
Publié le 15 août 2024 sur Expedia
It's obvious there was a recent upgrade. Shower is great! Bed is really comfortable.
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Good Morning Guy,We are always happy when guests share positive feedback! We have recently remodeled the entire hotel and refurnished it, and are very happy to see guests are enjoying the improvements.We would love to host you again anytime!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Good Evening Deborah, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Good Morning Kathryn,We always like to have feedback good and bad, so we can make improvements as necessary. That being said, we are sorry you had such a poor experience at our location. We are working hard to make improvements and if there is anything we can do to make your next stay more enjoyable please do not hesitate to let us know!Have a great rest of your day.
par un voyageur
Publié le 9 août 2024 sur Expedia
El servicio muy malo x todo t quieren covrar x fumar en el parquiadero
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
No cobramos por fumar en el estacionamiento, pero sí por fumar en las habitaciones, ya que ya no somos un establecimiento para fumadores. Si necesita una aclaración sobre las políticas de las instalaciones, la recepción estará encantada de repasar con usted las políticas, que incluyen la política sobre mascotas, fumar en las habitaciones y cocinar en las habitaciones. Esperamos aclarar cualquier confusión sobre esto en el futuro, así que, al momento de registrarse, informe a la recepción sobre cualquier política que necesite aclarar.
par un voyageur
Not very clean and some shady people worki g
Publié le 5 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding cleanliness and facility safety on your recent visit. I have shared your feedback with housekeeping and housekeeping to better handle these types of situations differently in the future. Feedback from our Choice Privileges Gold members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
par un voyageur
Publié le 1 août 2024 sur Expedia
My associate and I stayed out until 3AM and were looking forward to crashing, but out of the blue my door card didn't work. A minor inconvenience, except that there was no one at the desk. I beat on the bell, shout "hello?" several times, and then I notice a sign saying we're cleaning rooms and to call this number to let us know you're waiting. I called it 8 times, listening to it ring approximately 4 feet from me - no answer. Fortunately my associate was noticed sitting in the hallway, waiting for me to come back with a working key by a cleaning lady. With total disregard for security protocol, see unlocked the door for him. I was called and told to come on up. Turns out that the cleaning lady was the manager. The manager was cleaning rooms at 3AM, leaving the desk completely unattended. Why do you have your managers cleaning rooms - and at 3AM no less? Why do you not keep the front desk staffed? It is infuriating for your key to not work and you have to spend 30 minutes wasting your time to get it unlocked. I was so spun up that I could not get my required 4 hours of sleep before checking out. In turn, I booked another night as I was too tired to drive.
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Good Morning Christopher,I am so sorry for the inconvenience, I was cleaning rooms due to low staffing in housekeeping at the time. We are fully staffed now so there is no need for me to work nights and clean rooms during that time. I sincerely apologize for this situation and can guarantee that if you choose to stay with us again in the future, none of these things will occur. We are never supposed to make guests new keys or let them in rooms/hallways without confirming the name and room number first, I've had to retrain every employee that was here before I was put in the management position to understand that this is a matter of guest safety, and can guarantee that they have all had this drilled into their heads and it will never happen again. Thank you for the feedback, and we look forward to hosting you again if given the opportunity! Have a great day.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. I have shared your feedback with housekeeping and front desk to better handle these types of situations differently in the future. Feedback from our members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Patricia, GM, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. If there is anything we can do to make the stay more comfortable or accommodating in the future please do not hesitate to reach out to front desk while you are here. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
