Note fondée sur 76 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,3 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Weekend break
Publié le 11 oct. 2024 sur HotelsVery expensive ordinary room
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience , Gestion de l’hôtel
Thank you for sharing your feedback with us, we are normally known for our exceptional attention to detail and regret we missed the mark on this occasion. Your feedback will be passed on and we hope to see you again.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience, Gestion de l’hôtel
Thank you for your rating. See you again soon.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Really liked the ambience, gardens and interior design, rooms were spacious and had all the amenities.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience, Gestion de l’hôtel
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Excellent stay, all recently refurbished and spotlessly clean, would definitely stay again if in the area. Only slight gripe was lots of the rooms looked like they had nice garden views and ours was of a fire escape! So if we stayed again I'd avoid room 31!
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience, Gestion de l’hôtel
Thank you so much for your feedback. We do have rooms available with a guaranteed view. Our Central Reservations team are always on hand to discuss any queries.
par un voyageur
5 night stay in Sept.
Publié le 27 sept. 2024 sur HotelsWorkmen booked in my room on one day of my stay...not good. Shower in my bathroom/wetroom flooded the whole room. wetting the bedroom carpet.
Free breakfast good.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience, Gestion de l’hôtel
Thank you for sharing your feedback with us, we are normally known for our exceptional attention to detail and regret we missed the mark on this occasion. Your feedback will be passed on and we hope to see you again.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience, Gestion de l’hôtel
Thank you for your rating. We hope to welcome you back soon.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Waited 15 minutes for checkin . Finally got room but when I got to the room the key card didn’t work.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience , Gestion de l’hôtel
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Shame that despite room modernisation important things like the curtains not fitted wide enough for the window were not done properly.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience , Gestion de l’hôtel
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected, so we have the chance to correct any issues. We hope to welcome you back in the future.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
It was steeped inhis
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience , Gestion de l’hôtel
Thank you for your feedback. We would love to welcome you back.
par un voyageur
Publié le 31 août 2024 sur Expedia
Great hotel check in a bit weird
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Experience , Gestion de l’hôtel
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.
