Note fondée sur 20 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Coomunication problems
Publié le 8 août 2024 sur HotelsIt was a frustrating experience with our booking at the guesthouse through Hotels.com. We made a non-refundable reservation for the wrong date and realized it immediately after completing the booking. We contacted the guesthouse to request a change to the correct date, but unfortunately, the owner indicated that he was unable to accommodate us. However, after reaching out to Hotels.com, they worked with the owner to arrange a refund, and we successfully made a new booking for the correct date.
After we received acknowledgement of a refund, we made another booking and contacted the guesthouse about our new reservation. Although the owner acknowledged the booking, he expressed his reluctance to accept reservations made through booking sites due to ongoing communication issues with them.
Upon arrival, the staff at the guesthouse were unaware of our booking, which created confusion, especially since we had previously communicated our situation with them over the phone. Thankfully, they accepted us for the night but required proof of payment beyond the booking confirmation.
While the accommodation itself was satisfactory and the staff were friendly, the communication between Hotels.com and the guesthouse was lacking. According to the owner, there seem to be unresolved issues with Hotels.com regarding their communication, which added to the confusion.
I recommend not booking through a booking site as double-checking with the guesthouse prior to arrival did not even ensure a smooth
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Es war sehr heiß ohne Klima ist es wirklich nicht gut aber ist ja auch sehr sehr günstig ja Chef war sehr nett es war alles super sauber. Bett war gut nur wenn es so heiß ist, konnte man halt nicht schlafen und kein Fenster öffnen.
par un voyageur
Publié le 12 nov. 2023 sur Expedia
par un voyageur
Publié le 11 janv. 2023 sur Expedia
Beautiful unique spot. Location is wonderful, people are friendly. She keeps the place clean, and she is very nice to all guests!! Recommend it to all.
par un voyageur
Publié le 7 déc. 2022 sur Expedia
Very comfortable
par un voyageur
Friendly
Publié le 7 oct. 2020 sur HotelsRooms are not great but owners are very nice and friendly and made a lovely dinner and breakfast
Commentaires de Gestion de l’hôtel
14 oct. 2020 par Merinda, Gestion de l’hôtel
Your review is noted.
Thank you
par un voyageur
Friendly and Welcoming
Publié le 19 mars 2020 sur HotelsWe had an amazing stay, we were made to feel at home. It is well worth it to stay here.
We will be using this establishment again for our business trips.
Commentaires de Gestion de l’hôtel
25 mars 2020 par Merinda, Gestion de l’hôtel
Hi. Thank you for the kind words. It is always a pleasure and heartwarming to get compliments. It pushes us to try even harder.
Thank you for choosing Fynbos Guesthouse Riversdale.
par un voyageur
Awesome Stay!
Publié le 3 févr. 2020 sur HotelsFriendly and helpful staff.
Great breakfast and we were very comfortable.
Commentaires de Gestion de l’hôtel
3 févr. 2020 par Merinda, Gestion de l’hôtel
Juanita
Thank you for the kind reply. Reviews like yours is what keeps us going.
Do pop in again.
Regards
par un voyageur
Publié le 25 août 2019 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2019 par Merinda, Gestion de l’hôtel
Hi Thanks for the review. Unfortunately I cannot respond properly as I do not know what the guest based his review on.
Regards
par un voyageur
Good economy accomodations in Gansbaai.
Publié le 16 août 2019 sur HotelsVery functional accomodations and very friendly staff.
Commentaires de Gestion de l’hôtel
22 août 2019 par Merinda, Gestion de l’hôtel
Thank you for the kind words. Much appreciated.
Gansbaai should be Riversdale
