Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Very friendly staff. Beautiful room. Comfy bed and pillows. I slept so good!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you so much for taking the time to rate your stay with us a 5 out of 5! We are thrilled to know that you had an enjoyable experience at the Marriott Riverside.We look forward to welcoming you back on your next visit!Warm regards,
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Very clean loved itn
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you for rating your recent stay at the Marriott Riverside a perfect 10/10! We’re thrilled to know that you had an excellent experience with us.Your feedback means a lot to our team, and we’re delighted to have met your expectations. We hope to welcome you back for another memorable stay in the future.If there’s anything you need on your next visit, please don’t hesitate to let us know.Warm regards,
par un voyageur
Publié le 15 sept. 2024 sur Expedia
First time to Riverside. Great location, centrally located, the staff was friendly and helpful, and I’d recommend.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you for rating your recent stay at the Marriott Riverside a perfect 5/5! We’re thrilled to know that you had an excellent experience with us.Your feedback means a lot to our team, and we’re delighted to have met your expectations. We hope to welcome you back for another memorable stay in the future.If there’s anything you need on your next visit, please don’t hesitate to let us know.Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you for rating your recent stay at the Marriott Riverside a perfect 10/10! We’re thrilled to know that you had an excellent experience with us.Your feedback means a lot to our team, and we’re delighted to have met your expectations. We hope to welcome you back for another memorable stay in the future.If there’s anything you need on your next visit, please don’t hesitate to let us know.Warm regards,
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to rate your recent stay with us at the Marriott Riverside. We’re pleased to see you enjoyed your experience and appreciate your 4/5 rating!Your feedback helps us identify areas for improvement, and we’re always striving to provide an even better stay for our guests. If there’s anything specific, we could have done to make your visit more enjoyable, we’d love to hear from you.We hope to welcome you back soon!Warm regards,
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you so much for rating us 5 out of 5! We are thrilled to hear that you had a wonderful experience at the Marriott Riverside. Your feedback means the world to us, and it’s great to know that we met your expectations during your stay.We look forward to welcoming you back for another fantastic visit soon!Warm regards,
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It was awesome
We enjoyed everything about the hotel
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you so much for rating us 10 out of 10! We are thrilled to hear that you had a wonderful experience at the Marriott Riverside. Your feedback means the world to us, and it’s great to know that we met your expectations during your stay.We look forward to welcoming you back for another fantastic visit soon!Warm regards,
par un voyageur
awful customer service
Publié le 8 sept. 2024 sur HotelsWe got to the hotel after making a reservation through hotels.com like we always do, after an 8 hour drive in a heatwave to the worst customer service we’ve ever had in a hotel. Natalie (manager or something) said we couldn’t check in even after seeing the receipt with the payment and reservation and having my ID and credit card. She said we needed to wait for the hotels.com payment to do something. It could take up to one hour. She never said “I am sorry” or showed any sign of empathy for us being exhausted trying to get to the room that we PAID FOR. We travel a lot and we stay in multiple hotels all over this country, and I’ve been using the app hotels.com for years and we never had a situation like that! Ever! In any other hotel chain they always allowed us to start bringing our stuff to the room even if the app is slow or, or they make the reservation manually and update it later. We never had issues! She raised her voice to me - with a smile on her face, of course! Awful terrible customer service.
Then when we finally got to the room the mini fridge wasn’t working. I had to call her twice for her to send a new one to the room. We are traveling cross country so we carry coolers with food. So on top of terrible check in experience and having to wait we had to wait and call and wait more for a new fridge. Also the WiFi is paid (15 dollars a day). And the breakfast can only be eaten there, you can’t grab something and take it to the room.
Also the room Had dirty spots.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you for taking the time to share your experience with us. I am truly sorry to hear about the challenges you encountered during your stay, especially after such a long journey. Your frustration is completely understandable, and I sincerely apologize for the inconvenience caused.Regarding the check-in process, I would like to clarify that reservations made through third-party platforms such as Hotels.com typically take 15-20 minutes to integrate into our system. I apologize if this wasn’t communicated clearly at the time, and for any discomfort this delay may have caused you.Additionally, I am sorry for the issues you experienced with the mini fridge, and the overall service provided during your stay. We strive to ensure our guests feel welcomed and valued, and it’s clear we fell short in this instance.Thank you again for bringing these matters to our attention. I hope you’ll consider staying with us again in the future so we can provide you with the exceptional experience you deserve.Warm regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
11 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you so much for rating us 5 out of 5! We are thrilled to hear that you had a wonderful experience at the Marriott Riverside. Your feedback means the world to us, and it’s great to know that we met your expectations during your stay.We look forward to welcoming you back for another fantastic visit soon!Warm regards,
par un voyageur
Publié le 8 sept. 2024 sur Expedia
This hotel stay was one of the best days I had in a while
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Natalie Liera Assistant Director of Front Office, Gestion de l’hôtel
Dear valued guest,Thank you so much for rating us 5 out of 5! We are thrilled to hear that you had a wonderful experience at the Marriott Riverside. Your feedback means the world to us, and it’s great to know that we met your expectations during your stay.We look forward to welcoming you back for another fantastic visit soon!Warm regards,
