Note fondée sur 783 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2022 sur Hotels
par un voyageur
correct
Publié le 17 sept. 2017 sur HotelsChambre correct. Proche de l'universite de riverside. Idéal pour famille venant aider à l'installation d'étudiant.
par un voyageur
Bonne halte bon rapport qualité prix
Publié le 22 juill. 2016 sur HotelsHotel tout à fait correct qui est à proximité du village universitaire et donc des lieux de restauration variés
Chambre un peu petite pour 3
Commentaires de Gestion de l’hôtel
25 juill. 2016 par raheela, Gestion de l’hôtel
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
This is the only place I stay when I visit Riverside, been staying here for a couple of yrs already
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karla,Thank you for your loyalty and for choosing us during your visits to Riverside! We're thrilled to hear that you consistently enjoy your stay with us. We look forward to welcoming you back for many more years to come!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Renata,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We look forward to seeing you again soon! Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Overall, it is a cheap hotel so it as expected. The location is close to shopping and restaurants. The rooms were clean but there were roaches. There was an issue with our reservation but Yolanda fixed it quickly! She was very professional and courteous.
Commentaires de Gestion de l’hôtel
5 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Robin,Thank you for acknowledging our convenient location and clean rooms. We apologize for the presence of roaches and the reservation issue but are glad Yolanda could resolve it efficiently. We appreciate your feedback and hope to offer a more comfortable stay on your next visit.Sincerely, Hotel Manager
par un voyageur de Chandler
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Janette,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to see you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 2 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your comments and are sorry to hear that your stay did not fully meet your expectations. We value your input and will use it to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Miserable spot
Publié le 2 juill. 2024 sur HotelsSo rude. The manager was constantly aggressive towards my son, who is a very polite young man. Our room was flooded in the middle of the night due to a broken pipe. We moved all our wet stuff to another room ( unassisted) and that was it. No apologies, no refund, no discount, nothing. "Pet friendly" is not accurate. They allow pets, but we were treated like we were breaking some law. We are very responsible pet owners and keep everything clean, the maids really only needed to change the beds ( which have no comforters. Literally white sheets on top of white sheets) every other day. Everything was so run down. Stained tub, dirtiest floors, I mopped the room 3 times before they were clean with a Swiffer wetjet. Smallest rooms and the worst wifi in existence.
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sophia,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
par un voyageur
Publié le 27 juin 2024 sur Expedia
Dirty bathtub, homeless surrounding property , and approaching hotel rooms and approaching us in parking lot and coming up to vehicles knocking on car windows ,it’s not hotels fault , but needs to take better measures to keep property safer not with the price .
Commentaires de Gestion de l’hôtel
29 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear GAYLE,We apologize for the inconvenience and discomfort you experienced during your stay. Ensuring our guests' safety and comfort is our top priority, and we take your feedback seriously. We will review our security measures to address these concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
