Note fondée sur 142 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de San Diego
Publié le 10 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Tatsuya,Thank you for your generous review. We are absolutely pleased to have received your feedback and delighted to learn that you enjoyed your experience with us. As an IHG Hotel, we are committed to constantly delivering on our IHG Service Promise and we are glad to note that you were able to witness this firsthand. It would be our pleasure to welcome you again in the near future. Until next time, please stay safe.Regards,Andre A. Saade,General Manager
par un voyageur
Beautiful property
Publié le 24 mai 2024 sur HotelsMy favorite hotel for many years at Riyadh
Commentaires de Gestion de l’hôtel
28 mai 2024 par General Manager, Gestion de l’hôtel
Dear Dinesh,Thank you for your wonderful review. This is undoubtedly one of our favorite reviews today coming from one of our most favorite guests. :)As the best in class business hotel in Riyadh, we take great pride in our facilities and services. We are happy that we have earned an ardent advocate in you for our hotel. We are ecstatic that we were able to be of service to you and certainly we look forward to meeting with you again.Until next time, stay safe.Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 23 mai 2024 sur Hotels
Kleine kamer, smal bed, douche deur onhandig, geen balkon, keek uit op achterzijde hotel
Commentaires de Gestion de l’hôtel
28 mai 2024 par General Manager, Gestion de l’hôtel
Dear Patrick,Thank you for your candid review. At the outset, we are grateful to you for sharing with us your feedback. It was indeed a pleasure to host you during your recent visit to Riyadh.We are surprised and disheartened to learn about your feedback. As of last April, we have unveiled a range of new rooms and suites with a modern design as part of our new inventory and I'm sure these rooms may meet with your expectations. We would invite you to book either our superior or club rooms upon your next visit, so we can alleviate any misconceptions you may have.We look forward to welcoming you again, hopefully to extend you with a service with high standards we are usually renowned for in Riyadh.Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2024 par General Manager, Gestion de l’hôtel
Dear Stefano,Thank you for your review. We are pleased that we got the opportunity to host you and going by your review rating, we are happy that you enjoyed your experience with us. It would definitely be our pleasure to welcome you again at your second home. Until next time, please stay safe.Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 13 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2024 par General Manager, Gestion de l’hôtel
Dear Houssam,Thank you for your generous review rating. We are absolutely pleased that we got the opportunity to host you. We believe that you enjoyed your experience with us as indicative from your review rating and it would be our pleasure to welcome you again in the near future. Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 5 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mai 2024 par General Manager, Gestion de l’hôtel
Dear Dinesh,Thank you for your generous review rating. We are absolutely pleased that we got the opportunity to host you. We believe that you enjoyed your experience with us as indicative from your review rating and it would be our pleasure to welcome you again in the near future. Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Terribly noisy at night. No soundproofing.
Commentaires de Gestion de l’hôtel
10 mars 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for your review. It surprises and disheartens us to learn that your stay with us wasn't meeting with your expectations. For any inconvenience this experience may have caused, I extend my sincere apologies. Immediately following the receipt of your feedback, we have initiated a thorough investigation. While we encourage our guests to keep noise at a minimum in the corridors, at times, we understand that they don't keep with our guidelines. Nevertheless, we will try our level best to ensure that such incidents won't recur.We look forward to welcoming you again, hopefully to alleviate your underwhelming experience. In fact, it would be our pleasure to accommodate you in a room in our extension wing, hopefully to extend you with a stay of high standards that we are generally known for.Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Poor quality smoking room
Commentaires de Gestion de l’hôtel
10 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Hisham,Thank you for your review. We are happy that we got the opportunity to host you. We are disheartened and surprised to learn that your experience with us wasn't meeting with your expectations. For any inconvenience this may have caused, we extend our sincerest apologies. Your commentary has been duly noted and surely we will ensure that we look into the comments and do the needful to rectify the matter for once and for all.We look forward to meeting with you again, hopefully to grant you with an experience with high standards that we are usually renowned for.Regards,Andre A. Saade,General Manager
par un voyageur
Publié le 9 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2023 par General Manager, Gestion de l’hôtel
Dear Mr. John,Thank you for your review. At the outset, let me extend you our heartfelt gratitude for choosing Crowne Plaza Riyadh Minhal as your preferred destination of stay in the capitol.We are shocked and disheartened to learn that your experience with us was not meeting with your expectations. We would love to learn about your feedback in detail to see what must have gone wrong. Nevertheless, let me assure you that this is not at all the usual high standards we associate ourselves with.We hope that this experience alone wouldn't distance you from returning to us, hopefully to extend you with a stay of high quality that we are usually associated with. It would be our pleasure to welcome you again.Regards,Andre A. Saade,General Manager
par un voyageur
Great location, but expensive.
Publié le 21 juill. 2023 sur HotelsThis wasn't my first time in that hotel in Riyadh. I had to book this hotel, even though it was over my budget, due to its location near my business meetings. Even though it was a pleasurable experience, I noticed that the plumbing system needs consideration. The toilet and the wall spray (shattaf) in all the rooms I stayed in was leaking all day and night, and the pressure was not stable. Therefore, it was noisy the whole time, and I was very concerned about the water waste. Otherwise, everything is great!
Commentaires de Gestion de l’hôtel
23 juill. 2023 par General Manager, Gestion de l’hôtel
Dear Lina,Thank you for your candid review. It is our absolute pleasure to have hosted you again and we are delighted to earn that you had a great stay with us.It surprises and disheartens us to learn that you encountered an issue with the plumbing system in the room. We wish you had brought this to our attention at once, so we could have acted immediately to ensure that it was resolved. Nevertheless I have shared your commentary with our team for their immediate action from the root cause of the matter. Rest assured, we shall strive our level best to resolve the matter for once and for all.We look forward to welcoming you again in the near future. Until next time, stay safe.Regards,Andre A. Saade,General Manager
